Senior Director Principal Engineering Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Self-driven with proven leadership and decision-making skills, as well as, ability to learn fast and follow directions. Detailed-Oriented. Skilled at identifying, preventing, and solving problems. Capable to work well in high-pressure situations. Organized, resourceful, and responsible. Hands on experience in multi-disciplinary engineering departmental management, project and program management, Experienced technologist, architect, and leader. Extensive professional experience leading software development teams, developing and implementing scalable web solutions, and delivering high quality, highly functional web applications also having good hands on experience in improving processes and procedures that is critical for success in the agile world of evolving business goals.

  • Certified ScrumMaster® (CSM®)
  • Certified Safe5.0
  • CSPO
  • PMP
Technical Skills

Operating Systems – Windows and UNIX
Languages – SQL, UML, C, C++, Python
Databases – ORACLE 9i/10g, Microsoft Access, RDBMS
Certification – Six Sigma Green Belt, OCA, Scrum Master
Methodologies – SDLC, Agile, ISO, GCP, 270/271, 834/837, ICD9/ICD10, and EDI Transactions
Other Tools – Toad, SQL Navigator, Mainframe, Teradata, JIRA, Unix Reflection X, Tiger, Control M, Tidal, JIRA, VFT, Salesforce, TFS, Visio, MDM, BMC, Adobe Omniture, Anuxe, RTC, RQM, Reqpro, Microsoft Azure, VSTS, HP ALM etc.

CMS/Project Management Tools -: Jira, Basecamp, Asana, Slack, Confluence, Aha

  • The ability to manage teams effectively
  • Contract negotiation
  • Engineering Management
  • IT strategy
  • On boarding and training new staff
  • Testing IT systems for vulnerabilities
  • Implementing Agile Methodology
  • Decision-making
  • IT Management & Delegation
  • Research, Analysis & Strategy
  • Leadership with Empathy & Understanding
  • Software Development Operations (DevOps)
  • Agile & SCRUM/XP/SAFE Methodology
  • Research & Analysis
  • Web Development Operations
  • Management Skills
  • Microsoft TFS
  • Microsoft VSTS
  • Leadership Skills
  • Project Management Skills
  • Problem-Solving Skills
  • Strategic Planning
  • GDPR (General Data Protection Regulations)
  • SAAS
  • SDK's
  • API
  • Financial Management
  • Software Engineering
  • Program Management,
  • Project Management,
  • Product Development,
  • Agile Development,
  • Waterfall, Cross-Functional Team Leadership,
  • Leadership Skills,
  • Technology,
  • PMO.
Work Authorization

"Authorized to work for any US Employer" GC- EAD

Work History
05/2019 to Current
Senior Director/Principal Engineering Manager American Modern Insurance Group Jackson, MS,
  • Reviewed plans, documents and related materials to assess projected actions and advise on changes.
  • Advised customers and other project stakeholders on relevant technical concerns and feasible solutions.
  • Translating technology into business terms and integrating technology into the business environment, including the development and tracking of Key Performance Indicators (KPI’s)
  • Advising senior executives of program and client status
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
  • Consulted with product development teams to enhance products based on customer data.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
  • Organized and created shooting schedules for graphic design team, supervising progress of projects from production to post production.
  • Directs an engineering group responsible for all issues within the Division, including the design, development and implementation of exceptionally complex engineering programs in accordance with project budgets and release schedules
  • Evangelized the benefits of the scrum against the challenges we were experiencing to all levels of the organization.
  • Continuous integration of scrum to improve delivery of product vision, communicating goals and release plans internally and externally for core insight and Iguard products.
  • Coach organization and team on scrum principles processes – user stories, the definition of the done team, norm, retrospectives, architecture spikes, design reviews and time boxing – driving towards scrum maturation.
  • Develops and implements long-range plans and creates engineering or product specific strategies to reach goals and reviews engineering specifications
  • Provides approval guidelines and leadership to reporting engineering managers in the area of long-term program, strategy, and process design
  • Leads/interfaces with internal and external customers and suppliers on engineering issues/development involving the divisions to help shape future products
  • Defines performance metrics and reports on the engineering functions’ progress against division specific goals
  • Full people management responsibility, including performance and compensation management, and training and development
  • Collaborate closely with other development teams (and managers) to help with continuous improvement of the architecture, tools and processes
  • Collaborate with Software Engineering, Operations and Product Management to develop tools and processes to accelerate high quality software development
  • Working with partners, manage a global Development Team
  • Develop and manage the R&D budget for the Mobile Workstations organization
  • Set targets and ensure effective cost management for platforms, and ensure that product development projects meet all established targets.
07/2015 to 05/2019
Head of Product Management American Modern Insurance Group Jackson, TN,
  • Conducted regular technical meetings and program briefings for corporate management and customer personnel.
  • Monitored specific programs' adherence to established schedules and operating budgets.
  • Work closely with the Software Development Manager to identify and manage project dependencies and critical path
  • Develop the Product roadmap (internal and public) work with the technical product manager to develop detailed roadmaps
  • Manage financial performance of product suite and make recommendations on opportunities for revenue growth, margin improvement and retention strategies
  • Track, monitor and manage performance of emerging product portfolio to ensure products are performing to expected performance/quality metrics
  • Define the KPIs for business performance. Track business performance, identify levers for improving KPIs, and champion necessary initiatives to improve KPIs
  • Develop and implement a go-to-market plan, working with departments across the business to execute
  • Work as a team member in an Agile development methodology (Scrum) with daily interactions with designers, developers, and stakeholders
  • Create a technical product management culture that incorporates best practices in data and testing and agile development
  • Team with other product managers to identify, develop and execute new enhancement opportunities for current platforms, tools and products
  • Work with the product managers and product marketers to develop, maintain, and articulate the vision and roadmap for the products in your vertical
  • Participate in product planning and development work in collaboration with product development teams to ensure timely delivery of market leading offerings
  • Manage a team of Product Managers to develop and maintain the prioritized product backlog
  • Providing leadership and ongoing training/development to a team of product managers
08/2011 to 07/2015
Head of Product Management Republic National Distributing Company Delray Beach, FL,
  • Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management
  • Directs, motivates and develops managers and teams. Facilitates smooth workflow; ensures high standards and quality of technical work
  • Train solution managers to follow best practices and processes established for developing new products and product improvements
  • Build strong, effective relationships with functional teams and work collaboratively to execute the strategy & vision
  • Work across the organization to help define product strategy and oversee the product life cycle process including identification, assessment, design, and delivery of new offerings as well as manage existing product enhancements
  • Lead a team of 3 FTE to deliver the Product Management agenda in EMEA, including Innovation, our Technology Change portfolio, respond to regulatory issues, deliver special projects, risk and credit monitoring
  • Lead a team of Product Managers
  • Manage key programs involving cross-functional resources in Singapore, China, India, and The United States. Support new product development, technology Analysis and vetting, contract bids, proposals, and market release.
  • Oversaw inbound and outbound product management including requirements gathering, product planning, go-to-market, marketing communications, sales support and license contract negotiation.
04/2008 to 08/2011
Sr Product Manager GSK (GlaxoSmithKline) City, STATE,
  • Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
  • Developed metrics derived from raw company data to track improvements in organizational efficiency.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.
  • Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
  • Conduct 5+ levels of testing including functional, regression, user acceptance, integration, and performance to verify the client's needs are met .
  • Communicate client's business requirements by constructing easy- to-understand data and process models.
  • Develop business architecture using requirements such as scope, processes, alternatives, and risks.
  • Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
  • Draft and maintain business requirements and align them with functional and technical requirements.
Expected in
Bachelor of Science: Computer Science
Indian Institute of Technology - India, Delhi,
Expected in
MBA: Computer Engineering Technology
Stanford Graduate School of Business - Knight Way, CA,

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Resume Overview

School Attended
  • Indian Institute of Technology
  • Stanford Graduate School of Business
Job Titles Held:
  • Senior Director/Principal Engineering Manager
  • Head of Product Management
  • Head of Product Management
  • Sr Product Manager
  • Bachelor of Science
  • MBA

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