Senior Director Of Technology Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Technology leader with more than 15 years of successful track record in Leadership, operation management, technical project planning and coordination, budgeting and performing administrative tasks associated with I.T Ops functions. Lead cross-functional teams in delivering strategic initiatives proven to improve systems and processes to generate bottom-line results. Persuasive and concise communicator; experienced in dealing with all levels of technical management in varied industries and working in a team-oriented setting for greater productivity and understanding.

Able to merge customer and user needs with business requirements, budgetary restrictions, and logistical considerations in meeting project deliverables. Developed a unique perspective process of managing resources, schedules, and change quality in such a way that every project contributes to the success of an employer.

Track record of identifying redundancies and maximizing resources to streamline operations. Sophisticated understanding of the research analysis, testing and implementation of complex network security/protection technologies for company information and network applications. Professional expertise in administering and coordinating vulnerability management, business continuity and disaster recovery planning and information protection analysis.

  • Corporate strategy development
  • IT Management and delivery
  • Technology utilization optimization
  • System design and implementation
  • Operations and project management
  • Cross-functional team supervision
  • Team building & mentoring
  • Vendor management
  • Budget administration
  • Quality control and assurances
  • Security infrastructure planning
  • Resource planning and allocation
  • Market research and analysis
  • Compliance Oversight
Work History
01/2019 to Current Senior Director of Technology Nebraska Public Media | City, STATE,
  • Developed and implemented long-term strategic technological blueprint and architecture plans
  • Created and maintained multi million dollar technology budget
  • Established various computer usage policies for technology users
  • Researched hardware and software solutions and created plans, including layouts and product specifications for various projects
  • Maintained thorough understanding of all key and current technologies, platforms and trends
  • Defined technical requirements and document plans for project lifecycle deployment including scheduling of project deliverables, budgets, and timelines.
  • Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage
  • Directed teams to develop high-quality programs that solve problems and provide tangible results for enterprise-level and legacy workflow systems.
  • Facilitated ongoing team development and growth through training and professional skills enhancement
  • Led daily networking performance tasks to ensure network reliability, availability, and serviceability with minimal interruption.
  • Proactively provided network support to entire enterprise and broadcast infrastructure.
  • Managed company-level architecture, platform and data configuration processes and implementation protocols
  • Created distinct enterprise remote access solutions (pre-pandemic) to access enterprise system remotely using VMware VDI & Cisco VPN services using DUO authentication for over 400 users.
07/2017 to 12/2018 Executive Director of Information Technology Tabitha Healthcare | City, STATE,
  • Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities
  • Developed and maintained service level agreements for strategic applications and measured performance against objectives
  • Enhanced productivity, reduced technical errors, and optimized customer service via construction and integration of QA measures.
  • Drove operational improvements which resulted in savings and improved profit margins
  • Developed standards and best practices along with 5 years’ business continuity & disaster recovery plans
  • Developed and implemented VMware virtualize server cluster as well as ISCSI and Fiber Channel storage (working knowledge of Hyper Converge Nutanix and open Converge Datrium solutions)
  • Interviewed, hired, trained and mentored staff by coaching daily, leading performance reviews and providing growth opportunities
  • Administered the life cycle of concurrent infrastructure projects, timelines & activities from initial systems/network planning and technology acquisition through installation, training, and operation
  • Designed, installed, configured, and proactively maintained company infrastructure including but not limited to LANs, WANs, MPLS, and wireless networks, routers, switches, servers, and other hardware
08/2015 to 07/2017 Network Manger and MSA Engineer MSP Contract Technologies | City, STATE,
  • Worked for Tabitha Healthcare through 3rd party Contract).
  • Managed Active Directory 2008 and above (experience in multi-site 1500 user environment)
  • Proficiency with Active Directory toolset, ADMT, Group Policy management, replication, security, schema, DNS, DHCP domain administration
  • Designed, managed, and maintained Netvanta BlueSocket and Meraki wireless network, support administration of servers and virtualization in VMware
  • Collaborated with administrators, and department leaders to assess near- and long-term infrastructure capacity needs.
  • Designed, installed, configured, and proactively maintained company infrastructure including but not limited to LANs, WANs, MPLS, and wireless networks, routers, switches, servers, and other hardware.
  • Secured and connected private networks at multiple sites across interstate corporate WAN
  • Managed Network Operating Center (NOC) technical infrastructure and server performance
  • Responded to network outages and issues related to circuits, websites, vendors and telecoms
  • Oversaw distribution of patches and new software releases on as-needed bases to support network security and integrity
  • Drafted network configuration backup process policies to support disaster recovery
  • Performed network security design and integration duties
02/2011 to 08/2015 IT Operation Manager JAY'S Auto Sales Inc. | City, STATE,
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
  • Provided exceptional customer service to customers, increasing customer loyalty by 40%
  • Devised processes to boost long-term business success and increase profit levels
  • Partnered with vendors and suppliers to effectively manage and budget
  • Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss
Expected in 05/2016 VMware Certified Professional (Datacenter virtualization) – VMware | VMware, Online, GPA:
Expected in 12/2013 Master of Science | IT, Network Architecture Management Capella University, Minnesota, GPA:
Expected in 12/2008 Bachelor of Science | IS, Software Technology Bellevue University, , GPA:

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Resume Overview

School Attended
  • VMware
  • Capella University
  • Bellevue University
Job Titles Held:
  • Senior Director of Technology
  • Executive Director of Information Technology
  • Network Manger and MSA Engineer
  • IT Operation Manager
  • VMware Certified Professional (Datacenter virtualization) – VMware
  • Master of Science
  • Bachelor of Science