Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated, passionate, and driven professional with strong work ethic and good judgement. Veteran of post-secondary access and financial aid field with 14+ years of demonstrated track record of success. Extensive leadership and management experience in running high quality programming. Flexible team player who is motivated to continue learning, growing, and exceling.

Work History
08/2018 to Current Senior Director of High School & College Programs LEAP For Education | City, STATE,
  • Manage team of 3 full-time employees: College Success Program Manager, Teen Center Coordinator, and Program Administrative Assistant; overseeing hiring, training. and professional development
  • Oversee the organization’s involvement in the Early College Program at Salem High School & Salem State University, including creating curriculum around college access for 50 HS juniors and 50 HS seniors
  • Transform the organization as a change agent (spearheaded restructuring and role clarification, as well as processes for new hire on-boarding, interviewing, training, performance reviews, succession planning, etc.)
  • Increase and improve organizational culture, as well as effective communication and collaboration across all programs/projects
  • Participate in fundraising activities and write or edit grants as appropriate
  • Acquire diverse and inclusive team comprised of skills and organizational fit to meet programs’ needs
09/2016 to 07/2018 Program Director (College Success Program) LEAP For Education | City, STATE,
  • Managed and mentored team of 4 college and career advisors, including 1-2 social work interns per year, in order to serve about 100 high school students and approximately 50 college students per year in Salem and Peabody
  • Assessed, reviewed, and approved all CSP communication to public (website content, brochures, newsletters, etc.)
  • Sustained and oversaw partnership development and stewardship, particularly with local school districts and area colleges
  • Drafted budget and monitored spending for program while operating within budgetary requirements
  • Collected and analyzed data (attendance, student demographics, test scores)
  • Organized and ran annual FAFSA Day in Salem for general public, which included marketing and promoting event, finding and training 25+ volunteers, and helping over 75 families to complete their FAFSA applications
04/2011 to 08/2016 Coordinator (College Success Program) LEAP For Education | City, STATE,
  • Formalized program structure which yielded award of $300,000 from Department of Higher Education, allowing expansion to Peabody
  • Supervised staff, volunteers and interns; created training manual; provided guidance and feedback
  • Reviewed college applications, CSS Profiles, FAFSAs and/or scholarship applications to ensure quality work
  • Launched annual Family Academies for parents of first-generation-to-college and/or low-income students (topics included: college admissions, application and financial aid processes, understanding financial aid award letters, etc.)
04/2010 to 03/2011 College Counselor (College Success Program) LEAP For Education | City, STATE,
  • Increased student enrollment in program within 1st year (more than doubled from about 20 students to 50)
  • Secured various scholarships & college acceptances for students
  • Provided students with confidential, individualized, social-emotional support, and counseling
01/2008 to 04/2010 Associate Coordinator (La Vida Scholars) La Vida, Inc. | City, STATE,
  • Designed, implemented, and taught curricula and activities for 47 honor roll high school students in grades 10-12 on informational college preparation, including MCAS (English Language Arts and Math)
  • Advised students and parents (in English and Spanish) on financial aid and decisions about college enrollment
  • Coordinated, assisted and attended campus visit trips and special events such as fund-raising banquets, community service activities, cultural enrichment outings
  • Kept records of students’ attendance, participation in program, community service hours, college entrance test scores, MCAS scores, and components of each student’s scholarship applications
  • Aided students with their college acceptance and scholarship awards by proofreading essays, writing recommendation letters, and packaging applications
01/2008 to 06/2008 Spanish Literacy Teacher La Vida, Inc. | City, STATE,
  • Planned curriculum from scratch for both beginner and more advanced students
  • Met with 4 students twice per week for 6 hours per week for individualized teaching
Expected in Master of Social Work | Boston University, , GPA:

Clinical Concentration with Advanced Studies in Trauma & a Certificate in Macro

Summa Cum Laude Accolade, GPA: 4.0

Expected in Bachelor of Arts | Human Services Northeastern University, , GPA:

Magna Cum Laude Accolade, GPA: 3.6

  • Fluent in English and Spanish
  • Highly dependable
  • Excellent attention to detail
  • Collaborative leader
  • Administrative oversight
  • Staff and project management
  • Verbal and written communication
  • Microsoft Office, Google Suite, and Salesforce
  • Certificate in Non-Profit Management and Leadership from the Institute for Nonprofit Practice (Tish College of Civic Life at Tufts University, 2017)
  • CPR/1st Aid
  • Northeastern University LaCLA Scholarship Selection Committee Member, 2009-Present
  • Latino Leadership Coalition, Executive Member (Secretary), 2019-Present
  • St. Theresa of Lisieux Alumni Champagnat Award from Central Catholic High School, 2018

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School Attended

  • Boston University
  • Northeastern University

Job Titles Held:

  • Senior Director of High School & College Programs
  • Program Director (College Success Program)
  • Coordinator (College Success Program)
  • College Counselor (College Success Program)
  • Associate Coordinator (La Vida Scholars)
  • Spanish Literacy Teacher


  • Master of Social Work
  • Bachelor of Arts

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