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Senior Direct Support Professional Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • Versatile Stocker proficient in replenishing floor stock and organizing displays to support sales objectives. Well-coordinated in locating and palletizing items for optimal replenishment. Self-motivated team player with strong time management skills. Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills. .
  • Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Skills
  • Community activities
  • Care plan management
  • Compassionate client care
  • Behavior redirection
  • Quality program protocols
Experience
Senior Direct Support Professional, 12/2016 to Current
Upstate Cerebral Palsy Frankfort, NY,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supervised medication administration, personal hygiene and other activities of daily living.
Full-time Deli Associate, 05/2004 to 12/2016
Spartannash Bellefontaine, OH,
  • Checked products for temperature and expiration dates to maintain consumer safety.
  • Cut, wrapped, weighed and labeled orders for customers.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Used slicers and other department equipment to prepare cuts of meat for customers.
  • Kept detailed track of inventories and restocked products in cold storage units.
  • Educated customers on meat choices and preparation methods to increase sales.
  • Filled daily specialized requests and completed wholesale orders.
  • Kept detailed records of meat cuts to ensure accurate inventories.
  • Accepted and examined quality and correctness of 3 daily meat deliveries.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Front End Customer Service Associate, 05/2004 to 12/2016
C&S Family Of Companies Allentown, PA,
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about all product lines and services offered by company.
  • Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Set up and activated customer accounts.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
Grocery Store Stocker, 05/2004 to 06/2007
Giant Food Stores City, STATE,
  • Scanned product cases and shelves to locate expired stock, discarding spoiled and outdated items.
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Lifted materials of varied weights on regular basis.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Accepted and reviewed numerous weekly deliveries for all grocery areas, including frozen foods, deli goods and HBC merchandise.
  • Assessed floor displays to restock merchandise.
  • Loaded and unloaded delivery vehicles to maintain inventory.
  • Used equipment such as balers and pallet jacks in stockroom and on sales floor.
Education and Training
High School Diploma: , Expected in 06/1986
to
Coatesville Area Senior High School - Coatesville, PA
GPA:

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Resume Overview

School Attended
  • Coatesville Area Senior High School
Job Titles Held:
  • Senior Direct Support Professional
  • Full-time Deli Associate
  • Front End Customer Service Associate
  • Grocery Store Stocker
Degrees
  • High School Diploma