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Senior Consultant Business Analyst Salesforce Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
  • 7+ years of experience working in Project Management, Business Analysis, Requirement Gathering, Testing, User Training and Issue Resolution for Salesforce Sales and Service Cloud Implementations and Integrations.
  • Extensive experience in gathering Business/Functional requirements using tools such as Confluence, Excel, and Word.
  • Created and Managed User Stories and Use Cases in Jira, Excel and trace it back to Confluence.
  • Designed UML diagrams such as Activity, Class, and Sequence diagrams in addition to creating Business Requirements Document.
  • Involved in projects to understand the business needs and objectives of the system and interacted with the end client/ users and stakeholders, involved and gathered requirements for the integrated system.
  • Partnered and coordinated the work with the Salesforce developers and Testers (Offshore and Onshore) for project-related development, unit and QA testing.
  • Participated in all stages of the Software Development Life Cycle (SDLC) i.e., System Analysis, Design, Development, and Testing.
  • Experience working with various software development methodologies including Agile and Waterfall.
Skills
  • Certified Salesforce.com Administrator
  • Project Management
  • Project Documentation
  • Jira
  • Confluence
  • SharePoint
  • Requirements Gathering & Analysis
  • Data Analysis (Salesforce)
  • User Acceptance Testing (UAT)
  • End-User Training
  • Training Documentation
  • MS Word, Excel, Vizio, Powerpoint, Excel
  • QA Testing
  • Consulting
Work History
Senior Consultant - Business Analyst (Salesforce), 09/2018 to 12/2019
Amita HealthO'fallon, MO,

Projects:

  • Salesforce Lightning Migration Project.
  • Salesforce Service Cloud Implementation and Integration Project.
  • Salesforce Sales Cloud Implementation Project.
  • Responsibilities:
  • Conducted meetings and facilitate collaborative discussions for requirement gathering and new functionality needs
  • Created Environment setup plan, Migration document and Implementation checklist
  • Gathered Business Requirements for the Service Cloud Implementation from the scratch and Integration with the EXPAG workflow systems
  • Manage and communicate Business requirements, development and testing between Business and offshore Capgemini team through daily standups
  • Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business
  • Prioritize and manage projects and initiatives in accordance with the requirements of business needs
  • Responsible for creating, managing, and delivering of required documents for the application
  • Assist with project implementation and control monitoring processes related to Offshore quality Development, QA and UAT
  • Identified business issues through careful collaboration with key stakeholders
  • Prioritized projects and project tasks depending upon key milestones and deadline dates
  • Monitored technology use and program functionality, updating programs and making changes to enhance output
  • Contributed to continuous improvement of various Ameritas Lines of Businesses based on learning from ideas, client implementation, and previous experiences
  • Identified issues requiring improvement and set processes in place to remedy concerns
  • Used clients' requirements to develop targeted solutions to fit specific needs
Senior Consultant - Salesforce Business Analyst, 05/2018 to 09/2018
Capgemini America Inc, AAA InsuranceCity, STATE,
  • Project:
  • Field Service Lightning (FSL) Implementation Project.
  • Responsibilities:
  • Worked as a Salesforce Business Analyst for the Salesforce.com Field Service Lightning Implementation project
  • Performed in-depth analysis of the Service Cloud business process to implement FSL and provided recommendations on ways to improve the processes
  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to the client's Salesforce technology enhancement and initiatives
  • Conducted UAT by documenting test scenarios and provided End-User Training before go-live
Senior Consultant - Salesforce Business Analyst, 08/2017 to 05/2018
Capgemini America Inc. (MedPro)City, STATE,
  • Project:
  • Sales Cloud Implementation and Integration.
  • Responsibilities:
  • Worked as a Salesforce BA for the Sales Cloud Implementation and Integration with Duck Creek policy, billing, and claims systems
  • Collaborated with stakeholder groups across the organization to ensure business and technology alignment
  • Proposed solutions meeting defined specifications and needs
  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to the client's Salesforce technology enhancement and initiatives
  • Worked towards the preparation of requirements management plan, business, and functional requirement documents
  • Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis
  • Assisted in UAT, designing, and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities
  • Prioritized projects and project tasks depending upon key milestones and deadline dates
  • Streamlined Business process for entire department by implementing method that cut call hold times
  • Exceeded customer requirements with accurate and deliverable solutions
Business Systems Analyst, 04/2012 to 08/2017
ActioNetCity, STATE,
  • Projects:
  • Salesforce enhancements and maintenance project.
  • Responsibilities:
  • Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to the client's Salesforce technology enhancement and initiatives
  • Conducted brainstorming sessions with the development team to actively involve them during the requirements stage level analysis
  • Created data flow diagrams and process flow diagrams to facilitate better system understanding
  • Assisted in designing and creation of training material and conducted internal training sessions for business users on Salesforce technology functionalities
  • Created new custom objects, assigned fields, designed page layouts, custom tabs, and components
  • Outlined the organization hierarchy and created profiles, roles accordingly in Salesforce; worked on visibility and security settings around them as required by the business
  • Designed different custom dashboards for various user groups based on their business functionalities and needs
  • Created and deployed several reports for different user profiles based on the need in the organization
  • Designed various types of email templates for the auto-response to customers
  • Reports, dashboard, and configuration changes and development in Salesforce.com
  • Review, analyze and evaluate business systems and user needs; document requirements, scope, and objectives
Education
Bachelor of Science: Electronics & Communications Engineering, Expected in 2007
JNT University - Hyderabad, India,
GPA:
Certifications
  • Salesforce.com Certified Administrator

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Resume Overview

School Attended
  • JNT University
Job Titles Held:
  • Senior Consultant - Business Analyst (Salesforce)
  • Senior Consultant - Salesforce Business Analyst
  • Senior Consultant - Salesforce Business Analyst
  • Business Systems Analyst
Degrees
  • Bachelor of Science

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