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Senior Client Liaison Supervisor Resume Example

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SENIOR CLIENT LIAISON SUPERVISOR
Professional Summary
Currently working as a Senior Client Liaison Supervisor position and with 5 years of success within the Patient Business Services and 7 years within the ED registrar departments I have provided great customer service by developing a rapid resolution in the Patient Access Business Office ultimately, acquiring, building trust, and winning loyalty with current and previous companies. Motivated team player eager to contribute dynamic customer service, administrative, supervisory, team building, and organizational skills towards supporting the objectives of an organization that rewards reliability, dedication, and solid work ethics with opportunities for professional growth.
Education and Training
B.A : Psychology, 2009Christian Brothers University － Memphis, TNPsychology Acquired an NCI Certificate on Human Participant Protections Education for Research Teams to perform and gather data for analytical research
A.A : Liberal Arts, Southwest, 2003 / 05-2006TN Community College － Memphis, TNLiberal Arts, Southwest Performed tutoring service for students 2003-2004 * Vice President / President of the Student Government Association 2003-2006 * Founder / President of the Hispanic-Latino Multicultural Society 2004-2006
Skill Highlights
Microsoft Office XP, Microsoft Office 1997 - 2007, MS Word, MS Access, MS Excel, Power Point, Outlook, Turbo Tax, Scheduler, Hospital Chart Organizer Programs (Epic, Citrix, Meditech, FACS, Eclipsys, & Bridge) Internet Explorer, and SPSS
Professional Affiliations
EXCELLENT BILINGUAL COMMUNICATION, WRITING AND TEAM BUILDING SKILL Volunteering as a recruiter in the educational field as a peer counselor and/or fundraise organizer Interning in Research Marketing Analysis at ALSAC/ST.JUDE Summer 07' Ability to manage multiple tasks in a high pressure environment Knowledge of clinical terminology and hospital's registration system Follow established policies and procedures including safety precautions, HIPPA & EMTALA Communicating and knowledge of ARC, SP, JCAHO, Medicare, Medicaid, Financial Assistance Program, Hospital registration and scheduling and order entry systems.
Professional Experience
Senior Client Liaison Supervisor
November 2012 to CurrentSherloq Revenue Solutions Stamford Hospital － Tampa, FL
  • Working to ensure client satisfaction with an organization's product or service with multiple clients (hospital systems) Initiate measures to research and resolve client raised issues Obtain and revise account information and complete activities as required such as mail returns, change of address, payment plans, adjustments, coding issues, verifying and updating insurance information for primary and secondary billing Completing weekly reports such as reconcile, cancel, dispute (coding and UB04 issues), and cease communication (requested per SHS staff and/or patients regarding hospital's financial assistance program (F.A.P.) follow-up and other correspondence) Solicit feedback with the client bad debt agency (MAF) and extended business office (Sherloq Revenue Solutions) Developing strong relationships with multiple contacts within client organizations Communicating with patients by telephone, email, letter, and face to face including interdepartmental staffing Train crossing associates when required by the organization and traveling to client's sites as needed.
Brand Ambassador
November 2011 to CurrentGap, Inc － Stamford, CT
  • Responsible for selling merchandise, providing customer service by fulfilling customers' merchandise needs and maintaining the appearance of the selling floor.
  • Maintain an awareness of advertised merchandise.
  • Communicate and Provide customer services as per company standards (i.e.
  • greet & acknowledge customers, solid product knowledge & all other components of customer service.).
  • Open new Boscov's charge accounts (company credit cards) to achieve goals set by the company.
  • Accurately and efficiently complete all sales transactions and paperwork, adhering to all company policies and procedures.
Data Coordinator/Patient Assistance Coordinator
August 2011 to November 2012Robert Half International/Accountemps Stamford Hospital － Stamford, CT
  • Communicating courteously with customers by telephone, email, letter and face to face, including interdepartmental staff Data collection and updating accounts to the hospital's Meditech bar system as well as the third party collection company Investigating and solving customers' problems, which may be complex or long-standing problems Receive, document, send out return mail, and any patient correspondence to the company's collection services.
  • If appropriate, update accounts with any new addresses or insurance information that may be received Documenting by appropriate codes (standard notes) any actions taken on an account as this will be used by management to identify issues or the status of the account Completing projects assigned and report progress on a daily basis with the supervisor/management.
  • Keeping logs, spreadsheets, or any documentation necessary when issues arise that prevent workflow from being consistent.
Team Leader / ER Registrar
August 2004 to June 2011Methodist LeBonheur Healthcare － Germantown, TN
  • Proactively managed 15-member team, with accountability for creating department job descriptions, interviewing, train/cross training, performing annual performance reviews, conducting weekly employee meetings, and diplomatically implementing disciplinary actions.
  • Interacted with internal ER staff as well as interdepartmental staff including, but not exclusive to, doctors, nurses, and other hospital personnel.
  • Handled patient change of status orders, direct admits, same day surgery, and front end collections, and acted as a financial advocate for self pay patients.
  • Trusted to process confidential patient's records such as medical visit, personal information, and insurance information for billing purposes.
Skills
agency, billing, Citrix, credit, client, clients, customer services, customer service, Data collection, documentation, email, financial, Government, insurance, Internet Explorer, notes, Meditech, meetings, MS Access, MS Excel, mail, Microsoft Office, office, Microsoft Office XP, Outlook, Power Point, MS Word, Organizer, performance reviews, personnel, policies, coding, progress, Research, selling, sales, spreadsheets, SPSS, staffing, supervisor, surgery, telephone, Turbo Tax, tutoring, workflow
Additional Information
  • HONORS AND AWARDS Tennessee Board of Regent's Student Award 04/06 Who's Who among Students in American Junior Colleges / 3 semesters National Scholar Honors Society / 2 semesters - Dean's list / 5 semesters Leadership Certificates within the Organizational Development Level Leadership Award as the College's Ambassador and Student Government
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Resume Overview

Companies Worked For:

  • Sherloq Revenue Solutions Stamford Hospital
  • Gap, Inc
  • Robert Half International/Accountemps Stamford Hospital
  • Methodist LeBonheur Healthcare

School Attended

  • Christian Brothers University
  • TN Community College

Job Titles Held:

  • Senior Client Liaison Supervisor
  • Brand Ambassador
  • Data Coordinator/Patient Assistance Coordinator
  • Team Leader / ER Registrar

Degrees

  • B.A : Psychology , 2009
    A.A : Liberal Arts, Southwest , 2003 / 05-2006

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