Senior Client Liaison resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Strategic, forward-thinking leader experienced in planning and executing team development strategies and client service projects. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Accomplished in working with organizational leaders to establish business goals. Brand Ambassador dedicated to driving awareness and promoting company culture. Experienced in researching, hosting and coordinating company events to promote community outreach initiatives. Successful in fast-paced, deadline-driven environments with an unquestioned commitment to the success of an organization and its people.
Work History
08/2015 to Current
Senior Client LiaisonThe Custom Companies, Inc. – Chicago, IL,
Develop relationships with C-suite client contacts to provide individualized customer service plans
Use effective communication and interpersonal skills when meeting with clients and team members to promote long-lasting relationships
Facilitate HR operations, which included strategic workforce planning, performance management, staffing, and administration of benefits
Supporting community outreach initiatives by partnering with local non-profits with internal and external clients
Managed event logistics and operations
Coordinate, lead, and execute events and presentations for internal partners to align with company mission vision values, and culture
Collaborate with staff to maximize customer satisfaction, streamline procedures and improve client retention efforts
Cross-train on Client Liaison's responsibilities to handle additional duties during peak periods to maintain "Client for Life" organizational goals.
01/2014 to 08/2015
Territory Sales ManagerJohnson Controls, Inc. – Birmingham, AL,
Managed team of 7 Sales Executives across multiple territories on performance and provided effective training to help each reach targets
Recruited, trained and mentor all sales team members and offered continuous support for professional development
Developed assigned territory covering Houston, Austin and San Antonio markets providing lead generation to support Sales Team
Managed sales pipeline and revenue forecast in Salesforce to ensure accurate recording of Sales Team prospecting activity
Consistently exceeded sales targets and led Houston and Austin to "Top Performers Sales Trip" 2014 and 2015
Exceeded targets by building, directing and motivating high-performing sales team
Managed social media accounts for clients, generating interest for existing and upcoming product or service releases
Discussed SEO needs and optimized strategies for short- and long-term campaigns
Provided weekly updates on digital marketing campaigns to clients, discussing strategic initiatives and methods for improvement
01/2012 to 09/2013
Business Development ManagerCoding Dojo – Bellevue, WA,
Manage large-scale field service and emergency response projects supporting Oil and Gas industry
Manage and supported field service team activities from pre-RFP through project delivery
Directed field service team in operational procedures to complete assignments and provided guidance needed to complete projects and emergency responses
Oversaw budgets for project, tracked team expenses and timelines and communicated between service team and client on developments and milestones
Reviewed performance reports and used data to develop continuous improvement initiatives
Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
Represented company at LEPC (Local Emergency Planning Committee) meetings for each area in assigned territory to prospect leads and build relationships with key stakeholders.
02/2007 to 02/2012
Career Services ManagerRarefied, LLC – City, STATE,
Oversaw all facets of staff training objectives to ensure knowledge of federal, state, and local regulations and requirements
Track and report progress against recruiting plans and review results with Admissions and Career placement representatives
Implemented employee engagement and development activities, presentations, and training to maximize productivity
Supervise representative's progress on student enrollment, qualified acceptances, and progression of career placement goals
Created and maintained strong alliances with local colleges and other trade schools to establish trusted relationships and a continuous funnel of applicants
Provided feedback and development opportunities for team members to maximize positive results and employee retention.
Performed event coordination for semi-annual graduation ceremonies
Skills
Project Management
Brand management
Salesforce Management
Needs analysis
Strategic Planning
Cross-functional collaboration
Staff development/training
Marketing
Budget Planning and Administration
Vendor Relationships
Community Outreach
Product and Service Improvements
Public Relations
Languages
English:
Native or Bilingual
Negotiated:
Spanish:
Native or Bilingual
Negotiated:
Education
Expected in
Associate of Applied Science: Legal Studies - Contract Law Florida National University - Miami, FL, GPA:
Expected in
Bachelor of Arts: Communications and Management Sam Houston State University - Huntsville, TX GPA:
Lambda Pi Eta Honor Society - Cum Laude
Expected in
: Leadership Development Insperity Leadership Academy - Kingwood, TX, GPA:
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