senior clerk health information specialist resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Service level agreements
  • Interpersonal and written communication
  • Effective reporting capabilities
  • Team management
  • Planning
  • Daily facility operations
  • Regulatory knowledge and oversight
Senior Clerk /Health Information Specialist, 06/2013 to 11/2021
Penn Psychiatric CenterPhoenixville, PA,
  • Addressed customer information requests promptly and courteously, maintained strict confidentiality and respect and identified potential improvements to inquiry response processes.
  • Facilitated document import into electronic health records using variety of applications and workflows, executed scanning and indexing and organized patient records for quick reference.
  • Upgraded medical record documentation system to meet federal and state regulations, continually monitored medical records and contacted physicians for deficient or delinquent data.
  • Created and updated statistical reports required by applicable legal, accrediting and licensing health information bodies and proactively maintained current mastery of such requirements.
  • Researched health information resources and accurately responded in writing and verbally to public inquiries on health topics related to infectious, immunologic and allergic diseases.
  • Worked with physicians and nurses to find methods to improve quality of patient health documents and records.
  • Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Put new coding and billing procedures into practice, which helped to reduce number of claims that insurance companies denied.
  • Oversaw third-party billing and payment collection.
  • Interviewed and hired talented performers, bringing exemplary expertise and knowledge to job positions within organization.
  • Filed, retrieved and transmitted patient medical records between offices and in accordance with regulations.
Front Desk/Administrative Assistant, 02/2010 to 03/2011
The Medical Centre Of Lehigh Acres INCCity, STATE,
  • Maintained general office organization and cleanliness.
  • Responded to messages and emails to the office and transferred correspondence.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
  • Tracked office expenditures and managed office contracts, keeping meticulous transaction records.
Medical Receptionist/Assistant Manager, 01/2007 to 03/2010
Gulf Coast Therapy And Rehabilitation CenterCity, STATE,
  • Managed schedules, assignments and performance of nursing staff.
  • Mentored nursing staff, as needed and set unit goals and standards.
  • Employed data security methods to keep patient information confidential when reviewing clinic records.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Managed operations in accordance with budget requirements.
  • Initiated training and education programs for supporting healthcare staff.
  • Facilitated peer-to-peer conflict resolution.
Education and Training
High School Diploma: , Expected in 06/2007 to Golden Gate High School - Naples, FL
Diploma: Medical Billing And Coding, Expected in 12/2008 to Lorenzo Walker Institute of Technology - Naples, FL
Diploma: , Expected in to Background Screening Eligible With AHCA - Naples, FL,
Certified Phlebotomy Technician: Phlebotomy, Expected in to Florida International Associates - Miami, FL,
Notary Public: Notary Public, Expected in to National Notary Association - Online,
ClaireJessicaHiv Client Centered Counseling, Testing And Partner Services: , Expected in to Collier County Health Department - Naples, FL,
Native/ Bilingual

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Resume Overview

School Attended

  • Golden Gate High School
  • Lorenzo Walker Institute of Technology
  • Background Screening Eligible With AHCA
  • Florida International Associates
  • National Notary Association
  • Collier County Health Department

Job Titles Held:

  • Senior Clerk /Health Information Specialist
  • Front Desk/Administrative Assistant
  • Medical Receptionist/Assistant Manager


  • High School Diploma
  • Diploma
  • Diploma
  • Certified Phlebotomy Technician
  • Notary Public
  • ClaireJessicaHiv Client Centered Counseling, Testing And Partner Services

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