I look forward to bringing my personal passion, creative ideas and desire to deliver the "perfect" experience and highest standards of excellence for our passengers and be a part of truly strengthening the brand by exceeding expectations and fostering carrier loyalty and retention. SUMMARY OF PROFESSIONAL QUALIFICATIONS I have fourteen years of professional experience including ten years in the aviation industry. demonstrating progressive responsibility as a flight attendant, developing line standards and organizational policies, and supervision and mentoring of cabin crew. In my earlier career, I received awards through excelling in the areas of client/public relations and marketing which led me to our industry where I could pursue an even higher caliber of service and attention to detail. The flawless and coordinated execution of in-flight procedures coupled with maximizing the passengers' experience are my gauge for success. Each new flight gives me the opportunity to accomplish something more that will distinguish my carrier in the industry. I focused my crew on achieving the highest levels of attention and service in the areas of safety, customer service, punctuality and sales. It was my responsibility to ensure that the onboard team delivered consistently high levels of measurable customer satisfaction. It was imperative that all aspects of safety and security were overseen and adhered to onboard Aer Lingus flights according to and in compliance with the most current regulatory and company standards and procedures. I motivated and mentored the cabin crew team, giving them accurate and timely feedback regarding operational issues including safety, punctuality, passenger satisfaction and overall performance. I gave great attention to maximizing onboard sales revenue and monitoring sales trends and patterns with outcomes being communicated to the wider Cabin Operations Management Team. I enjoyed sharing my strong work ethic, positive attitude, experience, and practical knowledge to train and motivate newer crew members. I created a highly favorable environment that fostered high morale and career growth while maximizing passenger safety, satisfaction, carrier loyalty and retention.
01/2010 to 01/2012
Senior Cabin Crew MemberAer Lingus Washington Dulles Airport – Dulles, VA
Received letters of commendations from all classes of passengers, recognizing my commitment to customer service, 2001 - 2012.
Aer Lingus Corporate Safety Manager sent Base Manager a commendation letter recognizing my positive attitude and knowledge of safety regulations and procedures, 2011.
Letter of commendation for my work ethic and a job well done from Aer Lingus Line Standards Manager, 2011.
01/2008 to 01/2010
Flight AttendantUnited Airlines – San Francisco, CA
As a flight attendant, I delivered international and domestic first class, business class and main cabin service on B737,B747, B757, B767,B777, A320, A319, aircrafts with specific duties varying by aircraft and destination.
My primary responsibilities were to ensure passenger safety and compliance with Federal Aviation Regulations, executing pre-flight cabin preparations, delivering top notch passenger service, ensuring their ultimate comfort throughout the flight.
I was assigned the position of purser for both domestic and international short and long haul flights for a period of two and a half years.
The sincere joy of my work came from my attention to detail and finding personalized and unique ways of creating "perfect" experience for our passengers.
01/2001 to 01/2007
Check Flight AttendantNorthwest Airlink Pinnacle Airlines – Detroit, MI
In this senior position, I was responsible for providing excellent customer service to travelers, performing or assisting in the execution of all safety, passenger service, and cabin preparation duties.
I provided customers with safety information to ensure onboard safety compliance with government, and company regulations, and leadership, direction, and assistance in the event of an emergency, including aircraft evacuation.
I worked independently without supervision and trained new recruits periodically as well as evaluated, and monitored and performed Quality Assurance Rides for other flight attendants.
As the only flight attendant during a cargo fire in Philadelphia, I successfully evacuated all passengers safely.
As it was part of my nature to be looking for better ways to improve the adherence to standards and safety.
I was selected by management to act in a supervisory capacity by conducting line checks for new and current cabin crew members over the course of a five year period.
During that time,.
Computer Science and Marketing LeMoyne Owen College - Memphis, TN
Flight Safety International , FAA Certified Flight Attendant for all operations, 2000
Pharmacy Technician Certification Board Inc., Certified Pharmacy Technician (CPhT), 1999: Economics University of Memphis -
United Air Lines Competency Recognition award for Cultural Sensitivity, emphasizing my ability to create a harmonious environment for those around me. These awards were limited to 20% of my peers, 2008 The Achievement Award, MCI, 1996 MCI President's Club, awarded to top sales representatives, MCI 1995 Award for dedication in a program aided by the United Nations Development Programme (UNDP) and implemented by the government of Kenya (Jua Kali) Real Business Solutions, Employee of the Month, for 5 consecutive months (2000-2001) OTHER Commercial Advertising Voice Over Current Passport and Vaccinations for International Travel