I look forward to bringing my personal passion, creative ideas and desire to deliver the "perfect" experience and highest standards of excellence for our passengers and be a part of truly strengthening the brand by exceeding expectations and fostering carrier loyalty and retention. SUMMARY OF PROFESSIONAL QUALIFICATIONS I have fourteen years of professional experience including ten years in the aviation industry. demonstrating progressive responsibility as a flight attendant, developing line standards and organizational policies, and supervision and mentoring of cabin crew. In my earlier career, I received awards through excelling in the areas of client/public relations and marketing which led me to our industry where I could pursue an even higher caliber of service and attention to detail. The flawless and coordinated execution of in-flight procedures coupled with maximizing the passengers' experience are my gauge for success. Each new flight gives me the opportunity to accomplish something more that will distinguish my carrier in the industry. I focused my crew on achieving the highest levels of attention and service in the areas of safety, customer service, punctuality and sales. It was my responsibility to ensure that the onboard team delivered consistently high levels of measurable customer satisfaction. It was imperative that all aspects of safety and security were overseen and adhered to onboard Aer Lingus flights according to and in compliance with the most current regulatory and company standards and procedures. I motivated and mentored the cabin crew team, giving them accurate and timely feedback regarding operational issues including safety, punctuality, passenger satisfaction and overall performance. I gave great attention to maximizing onboard sales revenue and monitoring sales trends and patterns with outcomes being communicated to the wider Cabin Operations Management Team. I enjoyed sharing my strong work ethic, positive attitude, experience, and practical knowledge to train and motivate newer crew members. I created a highly favorable environment that fostered high morale and career growth while maximizing passenger safety, satisfaction, carrier loyalty and retention.
