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senior business systems analyst senior qa lead resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
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Professional Summary

Experienced Senior Business Systems Analyst with a 12+ years of background in performing analysis on various business platforms and expertise in business process, systems analysis and data assistance. Adept at supporting quality software development projects and developing functional and technical specifications. Highly knowledgeable about business systems analysis strategies and procedures with a special emphasis in the IT industry. Solution-oriented and driven with good project management and leadership abilities .

Skills
  • Data analysis
  • Systems Analysis/Technical Analysis/Technical Story writing
  • Requirements gathering
  • Business documentation
  • Functional Requirements
  • Change Management
  • Product development/Product design
  • Organization and Time management
  • Business systems management
  • Team collaboration, Solution testing and Product implementation
  • SQA Testing & SDLC process,
  • Scrum, Agile methodologies and Agile principles
  • Project and Defect management/Tracking and QA processes
  • Test Strategies, Test Plans, Test case Scenarios & metrics
  • Functional, Regression & Automation testing ETL Testing, Web Services testing
  • Data Interface & Migration Testing Performance/Load/Stress Testing
  • HP ALM (12.20); HP Unified Functional Testing (UFT), Microsoft Visual Studio (VSTS), Jira, Selenium Suite, Test Complete, Confluence , Postman API, Mainframes, Java, Json,SQL,DB2
  • Data analytics- extract, transform, load, data validations / data analyzation.
  • Report Generation, Data visualization using online tool equivalent to PowerBI
  • Automated Pipeline Tool: Jenkins, GO Pipeline
  • Working experience with Selenium using Cucumber to write features for automated tests
  • MS Office - Word, Excel, PowerPoint, Outlook
Work History
Senior Business Systems Analyst/Senior QA Lead, 06/2017 to Current
Cox Auto IncJackson, MS,
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.
  • Elicited and clearly documented business and system requirements.
  • Utilized change management techniques to provide smooth transitions during software introductions by managing testing cycles, test plan creation, co-ordination of user acceptance testing for Sprint stories and applications within scrum teams .
  • Supported product managers and development teams across all phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
  • Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
  • Identified areas of possible system improvement to enhance overall business performance and business goals.
  • Drove corrective and preventive actions at leadership level to accomplish project closure and recurrence control, providing necessary resources and clearing roadblocks.
  • Demonstrated new product features and functionality to clients, managers and team members.
  • Monitored project progress by tracking activities and publishing progress reports
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements
  • Communicated and explained business requirements to team members to understand and implement functional demands
  • Applied knowledge of application components in conjunction with query tools to achieve business objectives
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
  • Located root causes of problems by reviewing configuration files and logs.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
  • Proposed development and testing improvements to positively impact usability, function and performance.
  • Participate in Daily Stand-up meetings along with Product Owners, DEV and Testing Teams.
  • Preparing test plan and test strategies for ETL application User Stories based on acceptance criteria.
  • Reported and communicated enterprise release level issues, decisions, release level schedules to testing and project teams.
  • Involved in training of end users to provide in depth application training/demos for better customer experience.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Planned and devised cohesive test plans for projects using advanced testing technologies.
  • Monitored project progress by tracking activities and publishing progress reports.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
  • Created and maintained standard operating procedures governing system functions and features
  • Planned and engineered REST web services to manipulate dynamic datasets.
  • Worked as a BSA for Agile teams, providing requirements, doing analysis and supporting documentation for stories
  • Utilized Rally for story writing and tracking
  • Facilitated Sprint Grooming, Sprint Planning sessions for sprints and releases.
  • Prepared Use cases to help technical team (Dev & QA) understand functionality and help partner execute their end to end scenarios.
  • Worked with partners/vendors in carrying out partner Integration tests and PVT (Production verification tests).
  • Created accurate and efficient test scripts in Selenium and Cucumber frameworks to manage automated testing of certain products and features.
  • Operated under Agile and Scrum frameworks to complete releases scheduled for every two weeks and well-organized sprints.
  • Assist in day-to-day testing activities, such as test monitoring and status reporting at end of testing day
  • Assessed software bugs and compiled findings along with suggested resolutions for development team members.
  • Validated Web Services response using Postman API tool.
Business Analyst/Senior Test Lead, 07/2013 to 06/2017
Misfits MarketDelanco, NJ,
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • Created accurate and efficient test scripts to manage automated testing of certain products and features.
  • Coordinated with offshore development teams, delivering remote lectures on testing techniques, tools and protocols.
  • Project 1: Commercial Business Insurance Express (Online Policy Admin System), Skills: Mainframe, CICS, CLS, VSAM, Java/Pega, HP ALM (Quality Center 12.20), Waterfall / Agile, Selenium Web Driver, TestNG, Java, Eclipse, SQL Responsibilities: Served as key member of software development team as lead QA tester on development projects for insurance industry client.
  • Supervise fifteen-member Software QA testing team in developing and implementing quality-assurance and quality-control methodologies to ensure compliance with QA standards, insurance regulations and customer specifications.
  • Lead Quality Assurance, Defect Management, Change and Release Management activities for multiple releases and project.
  • Conducted formal and informal product design reviews throughout software development life cycle to provide input on functional requirements, product designs, schedules and potential issues.
  • Leveraged developer background to communicate effectively with software design team, quickly gaining their respect and becoming valued, “go-to” team member on challenging test cases.
  • Participate in Scrum, Planning meetings along with Product Owners, Scrum Master, DEV and Testing Teams to prioritize backlogs in sprints.
  • Work with customer to understand and document project/technical requirement and convert into technical specification Test Plans/Test Strategies.
  • Lead offshore team in working with Selenium IDE and Selenium Web Driver using TestNG Java Framework.
  • Review, Maintain and execute Automation Test Scripts for Regression Testing.
  • Coordinate with cross functional teams to resolve application issues and ensured smooth hand-off of test deliverables.
  • Worked on test estimates / metrics calculation and report metrics as per determined range to senior managers.
  • Prioritized and worked on defects based on severity levels using HP ALM.
  • Create Excel Reports for defect status from Quality Center and share with client managers and project managers on weekly basis.
  • Provided recommendations for process changes, procedural improvements, and system integration that improved Key Performance Indicators (metrics) and Quantitative methods.
  • Work with customer and internal technical teams to prepare and execute release process tasks for Disaster Recovery, Production Migrations and Go-Live.
  • Provide support and leadership for post-production defects.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.
  • Proposed development and testing improvements to positively impact usability, function and performance.
  • Created test cases and test scripts to maintain cohesive team approach to product development.
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
Senior Software Test Engineer, 06/2012 to 06/2013
AccentureCity, STATE,
  • In establishing timelines and prioritization of work within software development team Involved in gathering Business Requirements by attending joint sessions and interacting with business users.
  • Coordinated and Facilitated Defect Management meetings for various projects with development and testing teams and mitigated risks Represented QA team in daily/weekly calls with client stakeholders.
  • Created Test Plan and Test Strategies to be reviewed with Senior Accenture management and then later with Client stakeholders for multiple projects.
  • Reviewed test scenarios and test cases for AIT, Functional and Regression testing to support pre and post implementation of applications and production issues along with QA and other business groups.
  • Prepared RTM (Requirements Traceability Matrix) and making sure all requirements are delivered and uploaded Tractability matrix in HP ALM.
  • Involved in Automation of Wed Application Interface through UFT for creating Quotes across multiple lines of business thus saving cost/time involved for testing.
  • Identified defects that resulted in inclusion of 9 additional requirements which could have caused potential issues in production.
  • Planned and tracked effort spent on each of testing cycles making sure that effort is not overrun.
  • Bug Reporting and Tracking through HP Quality Center (HP ALM) and involved in root cause analysis.
  • Orchestrated efficient large-scale software deployments, including testing features and correcting code.
  • Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
QA Analyst, 09/2010 to 05/2012
AccentureCity, STATE,
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Provided estimates (story point) for each QA activity during sprint planning.
  • Provided client team with detailed reports on test progress, defect tracking.
  • Identified bugs, analyzed them and helped Dev team to fix those issues.
  • Worked on System Integration and Regression Testing prior to deployment to production.
  • Debugged code and located root causes of problems by reviewing configuration files and logs.
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
  • Worked on Rally for creating and documenting Test Cases, defects creation and register expected results.
  • Prepare test approach document and requirement understanding document for each release.
  • Attending daily calls with Stakeholders to update on issues and status of test execution.
  • Updating (dashboard) to all stakeholders.
  • Create story mapping flow chart as it was helpful during meetings, calls and presentations and saved time by providing information on flow for entire scrum.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Proposed development and testing improvements to positively impact usability, function and performance.
  • Supported product managers and development teams across all phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.
  • Created test cases and test scripts to maintain cohesive team approach to product development.
  • Demonstrated new product features and functionality to clients, managers and team members.
Education
Graduate Certificate: Electronics and Communication Engineering, Expected in 05/2009 to Jawaharlal Technological University - Hyderabad,
GPA:
Additional Information
  • Achievements, Client provided a satisfaction point of 7 out of 7 for the releases delivered by our team.Received appreciation from team lead and supervisor for my contribution towards team success.Received 2 ACE awards– Accenture Celebrates Excellence Award (an all India level award for the best contributions across India Delivery Center) for year FY2013, FY2015.Propel Zenith Quarterly Award 2nd quarter 2014.Rising Star Award June 2013 for adapting to the new project in a brief time and performing above expectations.Three QA SME/Coordination awards (onshore) from Accenture senior management for my contribution in the Farmer's testing team.
Certifications

Certified Scrum Product Owner

Scrum Alliance, Dec 2022

Expires: Dec 2024.



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Resume Overview

School Attended

  • Jawaharlal Technological University

Job Titles Held:

  • Senior Business Systems Analyst/Senior QA Lead
  • Business Analyst/Senior Test Lead
  • Senior Software Test Engineer
  • QA Analyst

Degrees

  • Graduate Certificate

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