senior business systems analyst r d technology dir resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Experienced Business Systems Analyst with a demonstrated history of working in the cosmetics industry. Skilled in Project Management and Process Development. Strong research professional with a Master of Business Administration (MBA) focused in Marketing from London South Bank University. Adept at analyzing project requirements and recommending effective technical solutions.

Education and Training
London South Bank/Cyprus Institute Of Marketing Cyprus, Expected in 06/2015 Master of Arts : MBA Marketing - GPA :
Aristotle University of Thessaloniki Thessaloniki, Greece, Expected in 06/2005 Bachelor of Arts : Journalism And Public Communications - GPA :
  • Team Liaison
  • Workflow Analysis
  • Project Management
  • Best Practices and Standards
  • Organizational Skills
  • Reliable & Trustworthy
  • Team Management
  • Good Work Ethic
  • People Skills
  • Training & Development
Professional Experience
Cielo Talent - Senior Business Systems Analyst/R&D Technology Dir
Madison, WI, 01/2020 - Current
  • Leads OPTIVA and Specsafe related projects and designs workflows that unify data and processes across the organization with regards to development
  • Applies expertise in Mana processes and interdependencies, and in the tools and technologies that enable Mana business units to make better business decisions, access and utilize their data, and improve their processes;
  • Works directly with Upper Management to understand business challenges and design solutions;
  • Collaborates and coordinates with Team Members in the formalization and adoption of standards and procedures;
  • Assists the various departments of the company in being more efficient and productive;
  • Designs and participates in the development of dashboards that facilitate Upper Management and the Heads of departments in better evaluating their team’s workload and efficiency (KPIs);
  • Extracts and analyzes data for Upper Management reporting purposes, to provide an insight on areas that require improvement;
  • Collaborates with Heads of departments to plan, execute, and manage implementation of various projects’ delivery;
  • Manages the “OPTIVA Academy Sessions” with all departments using OPTIVA and Specsafe;
  • Participates in Mana vendor selection process, working in conjunction with vendors and delivery teams; ● Clearly communicates functional and technical requirements to 3rd Party Vendors to identify system capabilities as well as gaps; ● Reports progress regularly to the VP of Information Technology and accepts accountability for performance in relation to deliverables and milestones;
  • Performs as the Lead within the various OPTIVA and Specsafe projects and serves as a trusted advisor to executives;
  • Provides on-going post implementation support to optimize user adoption especially in the focus areas of OPTIVA and Specsafe;
  • Demonstrates the ability to adapt between big picture thinking and managing relevant details as appropriate;
  • Escalates risks and issues for analysis and drive mitigation/resolution plans;
  • Responsible for analyzing impact of issues and solutions to other areas of the company. Testing and validation
  • Manages OPTIVA and Specsafe testing process, which includes establishing test plans, creating test cases, following protocols and execution in appropriate testing environments, and coordinating End User Testing;
  • Performs and facilitates, Unit Testing, Functional Testing, Integration Testing, End-to-End Testing, Performance Testing, and End User Testing;
  • Assists in the system architecture evaluation and collaborates with Mana leaders to design improvements.
Us Logistics Solutions, Inc. - R&D Technology Manager
Des Moines, IA, 12/2018 - 01/2020
  • Managed projects and served as primary liaison between the multiple internal groups to clarify goals and meet standards and deadlines.
  • Provided technical support for existing reports, dashboards or other tools.
  • Identified business issues and areas that required improvement and designed solutions in the system that expedited the processes and made the company be more efficient
Mana Products Inc. - Assistant Manager, Marketing Operations and Intern
City, STATE, 02/2017 - 12/2018
  • US based liaison between the company's International sales team and the operational areas.
  • Worked closely with the brands’ Marketing Operations teams and with Customer Service, to ensure a smooth operation of the company's growing international business.
  • Assisted in marketing operations and forecasting functions of company's brands.
Mana Products Inc. - Marketing Operations Coordinator
City, STATE, 02/2016 - 02/2017
  • Supervised creation of marketing materials and collateral.
  • Delivered administrative support services to improve marketing efforts.
  • Partnered with marketing teammates and other stakeholders to build and launch marketing programs.
  • Oversaw development of marketing collateral to meet client needs.
Mana Products Inc. - Project Manager Contract
City, STATE, 12/2014 - 01/2016
  • Responsible for management of daily business and growth of designated clients
  • Coordinated tracking of sales programs development and client projects
  • Entered and coordinated lab product development requests with respective laboratory
  • Primary liaison between the client and all in house departments including but not limited to (R&D, Engineering, Production, Cost Accounting, Package Development and Planning)
  • Coordinated client sampling needs (Comps, photography, PR)
  • Provided new launch timelines to ensure that key dates are met to secure ship dates
  • Coordinated all product testing needs(compatibility, stability, sensory, clinical etc)
  • Worked closely with the internal regulatory department to ensure all product regulatory needs are met and complied with to ensure successful product launches
PrimeTel - Events and Public Relations Supervisor
City, STATE, 08/2010 - 07/2014

• Led events and public relations campaigns

• Developed and implemented innovative strategies to drive sales growth across multiple product categories.

• Designed comprehensive social media campaigns that successfully raised brand awareness, resulting in a 30% growth in customer base.

• Coordinated and monitored media placements for maximum effectiveness of campaigns.

• Analyzed customer feedback data to track progress of initiatives and generate reports for upper-level management.

• Developed and maintained key relationships with vendors, media contacts, and industry influencers.

• Budgeted and negotiated contract pricing with third-party vendors.

Pancyprian Association Of America - Operations Manager
City, STATE, 01/2009 - 08/2010
  • Managed and coordinated communication between the different departments of the Association for the creation and maintenance of relations between the Cypriot community in the US and Cyprus.
  • Organized events to attract the interest of the members

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Resume Overview

School Attended

  • London South Bank/Cyprus Institute Of Marketing
  • Aristotle University of Thessaloniki

Job Titles Held:

  • Senior Business Systems Analyst/R&D Technology Dir
  • R&D Technology Manager
  • Assistant Manager, Marketing Operations and Intern
  • Marketing Operations Coordinator
  • Project Manager Contract
  • Events and Public Relations Supervisor
  • Operations Manager


  • Master of Arts
  • Bachelor of Arts

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