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Senior Business Systems Analyst / Product Owner Resume Example

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SENIOR BUSINESS SYSTEMS ANALYST / PRODUCT OWNER
Summary
Hardworking Business System Analyst emphasizing cost-effective process improvement and organizational efficiency. Comprehensive background extends over 9 years and encompasses both the private and public sectors. Also well versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships.
Highlights
  • Business process improvement
  • Business systems analysis
  • Project tracking
  • Product requirements documentation
  • Waterfall framework
  • Scrum methodology
  • Performance criteria tracking
  • MS Visio
  • Collaborative
  • Decisive
  • Functional requirements
  • Requirement tracing
  • User acceptance testing
  • Integrated Reporting Information System (IRIS)
  • Agile software development
  • Strong communication skills
  • Working independently
  • Leadership
  • Software Development Life Cycle principles (SDLC)
  • Microsoft Lync
  • Technology architecture analysis
  • Business requirements matrixes
  • Project management
  • Requirements gathering
  • Scope and project definition
  • Advanced problem solving abilities
  • Critical thinking
Accomplishments
  • Led a 25-person team of multi-country analysts in completing the $12.5-budget Expense Reporting System project.
  • Promoted to Lead Analyst after just 1 month of employment
  • Boosted customer service ratings by 30% by developing new processes and improving workflow.
  • Consistently received a 100% rate of customer satisfaction.
  • Served as Product Manager for a $32 million deal, the largest deal in the company history.
  • Automated repeatable tasks where possible to increase efficiency.
  • Spearheaded a company-wide innovation initiative resulting in 3 new product offerings in under 12 months.
  • Reduced the incidence of IT issues by 40% globally by leading a testing initiative improvement program.
Experience
Kemper Corp.Myrtle Point , ORSenior Business Systems Analyst / Product Owner07/2015 to Current

VA Enterprise Technical Management and Support Services (ETMSS) / Product Owner / Scrum Master.

  • Work as a Senior Business Systems Analyst (BSA) and Product Manager in a multidisciplinary team of experienced professionals to provide technical management and support services that assist the VA Product Development (PD) organization in delivering effective, consistent and timely project management execution throughout the Software Development Life Cycle (SDLC).
  • Constant interface with customers, including project managers, PMO support staff, VHA and VBA business SMEs, business analysts, developers, technical analysts, system architects, etc.
  • Leads BSAs to facilitate requirements elicitation sessions to document and analyze VA requirements.
  • Documenting discussions, decisions, and actions in meeting artifacts stored on VA SharePoint.
  • Formulating and defining systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
  • Creates, analyzes and uploads epics, sub-epics, user stories and acceptance criteria into Jazz Rational Tool.
  • Provides hands-on assistance with updating and linking requirement documents in Jazz Rational Tool.
  • Creates product backlogs and collections in CM in Rational and link to appropriate builds or elements.
  • Supports management in identifying issues and resolving issues that may impact the project quality and timeline.
  • Creates test suites, cases and scripts with appropriate expected results in QM.
  • Reviews business changes and ensuring efficient and comprehensive translation into functional requirements specifications.
  • Coordinates with business and technical representatives for upstream and downstream dependent systems and services to identify and scope cross-functional requirements.
  • Provides consultation on concurrent complex projects and serving as specialist in most phases of systems analysis.
  • Considering the business implications of the application of technology to the current and future business environment.
  • Frequent deliverables are Gap Analysis, Product Vision Document, Product backlogs, Requirement Specification Document, Requirement Traceability Matrix, Performance Metrics, Workflow Process Diagrams, Sprint Backlogs, Test Strategies, Test Scenario, Test Cases, V-Model implementation strategy, UAT, etc.
General MotorsMilford , MIBusiness Analyst / QA Tester02/2015 to 07/2015

Project(s): DHHS, Health Resources and Services Administration -Compliance Management Tool (HRSA-CMT).

  • Worked closely with customers / consumers to gather, analyze, and evaluate business requirements.
  • Defined, developed and configured system builds that validates the expected outcome of a given release.
  • Consistently developed, managed, groomed and prioritized products backlogs set for a given release / build.
  • Worked with Subject Matter Experts to research and analyze various upstream data sources to define appropriate data onboarding guides.
  • Documented requirements in forms of either business requirement documents / functional specifications or user stories.
  • Collaborated with project manager and product owners in prioritizing requirements.
  • Worked with developers in data modeling and source-to-target mapping.
  • Supported QA team in defining end-to-end UAT scenarios.
  • Acted as a Configuration Manager (CM) for HRSA-CMT in compliance with CMMI Level 3.
  • Gathered and analyzed requirements whilst formulating a professional relationship with stakeholders.
  • Conducted elicitation workshop / JAD session and liaison with stakeholders both internally and externally (in-person and conferencing).
  • Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.
  • Documented process flows and developed requirements for functional improvements and enhancements.
  • Translated Business Requirement Documents (BRD) into System Requirement Specifications (SyRS).
  • Wrote and developed Use Cases, Product Backlog (PBI), Sprint Backlog (SPI), Sprint Release Strategies and Burn-down Charts.
  • Wrote and analyzed test cases, test strategies, technical requirement documents, workflows and processes.
  • Identified process boundaries and determined opportunities to automate processes and functions.
  • Elicited stakeholder feedback and input through interviews and surveys.
JROCK TECHCity , STATEBusiness Analyst08/2013 to Current

Project(s): Expense Reporting Solutions for International Monetary Fund (IMF).

  • Analyzed customer's needs, and determined requirements to anticipate and resolve issues and find solutions by means of automated systems.
  • Facilitated interviews with end users to capture user requirements, business procedures, and identify system requirements.
  • Participated in JAD sessions with project stakeholders across 3 continents to define business requirements for various system redesigns.
  • Coordinated and/or modified user requirements in terms of existing and projected computer capacity and capabilities.
  • Participated in testing current systems to benchmark against newer redesigned systems.
  • Worked with product owners to gather, document, analyze, and evaluate business requirements.
  • Worked as a data analyst to analyze various sales and marketing data sources organization-wide.
  • Documented source-to-target mapping and data flow for the solution.
  • Worked as a report analyst to develop BI report templates in Power View.
  • Supported QA team in defining end-to-end UAT scenarios.
  • Often represents the user community, contributes ideas for system improvements and assists with requirements.
BG HEALTH SERVICESCity , STATERequirement Analyst11/2012 to 06/2013

Project(s): Health Providers Compliance Solutions (HPCS) & Register Management System (RMS).

  • Successfully facilitated interviews and conducted JAD session to gather requirements.
  • Elicited business requirements from Subject Matter Experts for implementation of new drug testing web base application for newly acquired international division.
  • Performed User Acceptance Testing (UAT) to assess benchmark against newer redesigned systems.
  • Managed the solution selections in the decision-making processes and provide the necessary information to ensure that the stakeholders make the most informed decisions.
  • Performed feasibility, adaptability and risk analysis to identify the business critical areas from the user's perspective.
  • Was responsible for eliciting, analyzing, and documenting business requirements and business rules from stakeholders.
  • Worked closely with the Business Partner and Business Subject Matter Expert(s) in the definition, testing, implementation, and support of functional requirements.
  • Solicited requirements using a variety of requirements elicitation techniques such as interviews, focus groups, surveys, workshops etc., and choose the right technique for different elicitation situations.
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Elicited stakeholder feedback and input through interviews and surveys.
VOGO TECHNOLOGIESCity , STATEBusiness Analyst/Subject Matter Expert09/2008 to 02/2012

Project(s): Benefit Application Processing System - Migration to J2EE architecture.

  • Participated in Joint Application Development (JAD) sessions with project stakeholders to capture business rules, processes and system requirements for Benefit Application Processing System (BAPS).
  • Gathered and documented the architectural plans for migrating fund processing system from a legacy platform to J2EE architecture.
  • Conducted frequent meetings to interview business users, subject matter experts (SME) to gather and document business needs and translate them into Functional Requirement Document (FRD).
  • Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional Requirements Specification (FRS), Business Requirements Document (BRD), Use Cases, GUI, Screen and Interface Designs.
  • Utilized Rational Unified Process (RUP) for streamlining the team's development activities.
  • Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Assisted in developing Test Plans, Test Cases and Test Scripts; and participated in User Acceptance Testing (UAT).
  • Elicited stakeholder feedback and input through interviews and surveys.
Education
B.S:EconomicsUniversity of IbadanEconomics
Certified Scrum Product Owner (CSPO) *Certified Scrum Master (CSM)
Skills
  • Applications: Microsoft (Visio, Word, Excel, PowerPoint, Publisher, Outlook)
  • Requirements Management Tools: Requisite-Pro/Composer, Doors, MS Project, Rally, SharePoint, MS Project, TFS, Kanban Board.
  • Modeling Tools: UML, Rational Rose, MS Visio, iRise, Balsamiq, Justinmind, AxurePro, Snag-IT
  • Methodologies/Processes: SDLC- RUP, Agile/SCRUM, Waterfall, CMMI, ITIL, UML, STLC, VA PMAS/ProPath, VA-VIP
  • Databases: VistA, CDW, Oracle, MS SQL Server, MS Access, Cognos
  • Testing/Defect Tracking Tools: JIRA, Bugzilla, Quick Test Pro, Quality Center, LoadRunner, Jazz Rational (DOORS) Tool, Rational Clear Quest, Visual Studio.
  • Knowledge of: JAVA, J2EE, HTML, SQL, ETL, CRM, Oracle EBS, Cloud Computing, Service Models (SaaS, PaaS, IaaS) & Virtualization, Access Management Identity, PCI DSS, HIPAA, HITECH, Risk Management, Cyber Security Framework (security ).
​​
  • CLEARANCE: Public Trust, Veteran Affairs - PIV Authenticated
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Resume Overview

School Attended

  • University of Ibadan

Job Titles Held:

  • Senior Business Systems Analyst / Product Owner
  • Business Analyst / QA Tester
  • Business Analyst
  • Requirement Analyst
  • Business Analyst/Subject Matter Expert

Degrees

  • B.S : Economics
    Certified Scrum Product Owner (CSPO) *Certified Scrum Master (CSM)

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