Senior Business Systems Analyst resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) XXX-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Versatile Principal Consusnalyst proficient in [Area] and highly effective at maintaining tight schedules. Adept at leading teams and devising strategic plans for diverse customer requirements.

  • Data analysis
  • Test case scenarios
  • Operational assessment
  • Business documentation
  • Release planning
  • Requirements gathering
  • Data collection and analysis
  • Technical analysis
  • Business analysis
  • Policy and procedure adherence
  • Client service
  • Resource scheduling
  • Problem resolution
  • Training system scope
  • Conceptual thinking
  • Process implementation
  • Training delivery
  • Project documentation
  • Conflict resolution
  • Testing plans
  • Stakeholder updates
  • Presentation and facilitation
  • Customer Focused
  • Excellent communication skills
  • Agile methodology
  • Customer rapport
  • Workflow analysis
  • System analysis
  • Excellent diagnostic skills
  • New employee mentoring
  • Customer requirement prioritization
  • QA tools
  • Team leadership
  • Quality assurance
  • Project management
Work History
Senior Business Systems Analyst, 08/2015 - Current
Abbott Laboratories Menlo Park, CA,
  • Monitored project progress by tracking activities and publishing progress reports.
  • Elicited and clearly documented business and system requirements.
  • Improved systems by studying current practices and designing modifications.
  • Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
  • Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
  • Assessed business needs and problem areas to create focused solutions like [Result].
  • Improved [Type] system by adding new features and infrastructure, enhancing [Result].
  • Enhanced and reconstructed computer systems resulting in [Number]% increased efficiency for business end-users.
Consultant, 11/2014 - 03/2015
University Of California Rocklin, CA,
  • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing for [Type] software and applications within [Type] industry.
  • Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.
  • Worked closely with software development and testing team members to design and develop robust [Type] solutions to meet client requirements for functionality, scalability and performance.
  • Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
  • Researched and resolved issues regarding integrity of data flow into [Type] databases.
  • Assessed impact of current [Type] business processes on users and stakeholders and evaluated potential areas for improvement.
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
  • Prepared detailed reports [Timeframe] on updates to project specifications, progress, identified conflicts and team activities.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Conducted [Number] knowledge sharing sessions per [Timeframe] to capture lessons learned and streamline product improvement process.
  • Documented business processes and analyzed procedures to align with changing business needs.
  • Met with stakeholders to [Action], [Action] and [Action].
  • Collaborated with [Type] and [Type] departments to respond to questions and concerns regarding project details.
Senior Business Analyst, 09/2007 - 11/2014
Db Schenker Erlanger, KY,
  • Grew business analysis team from [Number] to [Number] employees to support division growth and create robust team by replacing underperforming staff and recommending staff members for permanent roles.
  • Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
  • Recruited new members for business analysis team to support division growth and create strong and productive department, replacing underperforming staff.
  • Directed business analysts in executing and delivering various tactical and strategic plans.
  • Oversaw day-to-day delivery functions and sustained growth within digital and mobile technology division while focusing on Agile and transformation adoption.
  • Collaborated with internal business partners to implement commission arrangements.
  • Served as main source of support to [Type] analysts.
  • Assessed [Type] requirement deliveries and monitored performance of [Number] staff members.
  • Interacted with clients to ascertain requirements and expectations for [Type] product and [Type] service.
Masters of Commerce: Banking And Insurance Management, Expected in
Annamalai University - Chidambaram, Tamil Nadu
Post Graduate Diploma: Insurance And Risk Management, Expected in 07/2006
Birla Institute of Management Technology - Greater Noida, Uttar Pradesh

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Resume Overview

School Attended

  • Annamalai University
  • Birla Institute of Management Technology

Job Titles Held:

  • Senior Business Systems Analyst
  • Consultant
  • Senior Business Analyst


  • Masters of Commerce
  • Post Graduate Diploma

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