Senior Business Systems Analyst resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) XXX-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Versatile Principal Consusnalyst proficient in [Area] and highly effective at maintaining tight schedules. Adept at leading teams and devising strategic plans for diverse customer requirements.
Skills
Data analysis
Test case scenarios
Operational assessment
Business documentation
Release planning
Requirements gathering
Data collection and analysis
Technical analysis
Business analysis
Policy and procedure adherence
Client service
Resource scheduling
Problem resolution
Training system scope
Conceptual thinking
Process implementation
Training delivery
Project documentation
Conflict resolution
Testing plans
Stakeholder updates
Presentation and facilitation
Customer Focused
Excellent communication skills
Agile methodology
Customer rapport
Workflow analysis
System analysis
Excellent diagnostic skills
New employee mentoring
Customer requirement prioritization
QA tools
Team leadership
Quality assurance
Project management
Work History
Senior Business Systems Analyst, 08/2015 - Current Abbott Laboratories – Menlo Park, CA,
Monitored project progress by tracking activities and publishing progress reports.
Elicited and clearly documented business and system requirements.
Improved systems by studying current practices and designing modifications.
Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
Assessed business needs and problem areas to create focused solutions like [Result].
Improved [Type] system by adding new features and infrastructure, enhancing [Result].
Enhanced and reconstructed computer systems resulting in [Number]% increased efficiency for business end-users.
Consultant, 11/2014 - 03/2015 University Of California – Rocklin, CA,
Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.
Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing for [Type] software and applications within [Type] industry.
Mapped process activities to identify shortfalls and identify options to rectify operational inefficiencies.
Worked closely with software development and testing team members to design and develop robust [Type] solutions to meet client requirements for functionality, scalability and performance.
Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
Researched and resolved issues regarding integrity of data flow into [Type] databases.
Assessed impact of current [Type] business processes on users and stakeholders and evaluated potential areas for improvement.
Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
Prepared detailed reports [Timeframe] on updates to project specifications, progress, identified conflicts and team activities.
Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
Conducted [Number] knowledge sharing sessions per [Timeframe] to capture lessons learned and streamline product improvement process.
Documented business processes and analyzed procedures to align with changing business needs.
Met with stakeholders to [Action], [Action] and [Action].
Collaborated with [Type] and [Type] departments to respond to questions and concerns regarding project details.
Senior Business Analyst, 09/2007 - 11/2014 Db Schenker – Erlanger, KY,
Grew business analysis team from [Number] to [Number] employees to support division growth and create robust team by replacing underperforming staff and recommending staff members for permanent roles.
Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
Interacted with internal customers to understand business needs and translate into requirements and project scope.
Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
Recruited new members for business analysis team to support division growth and create strong and productive department, replacing underperforming staff.
Directed business analysts in executing and delivering various tactical and strategic plans.
Oversaw day-to-day delivery functions and sustained growth within digital and mobile technology division while focusing on Agile and transformation adoption.
Collaborated with internal business partners to implement commission arrangements.
Served as main source of support to [Type] analysts.
Assessed [Type] requirement deliveries and monitored performance of [Number] staff members.
Interacted with clients to ascertain requirements and expectations for [Type] product and [Type] service.
Education
Masters of Commerce: Banking And Insurance Management, Expected in - Annamalai University - Chidambaram, Tamil Nadu GPA:
Post Graduate Diploma: Insurance And Risk Management, Expected in 07/2006 - Birla Institute of Management Technology - Greater Noida, Uttar Pradesh GPA:
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