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Professional Summary
Experienced Business Systems Analyst with a 10-year background performing analysis on various business platforms and technologies in the healthcare industry. Adept at supporting quality software development projects and developing functional and technical specifications. Highly proficient in Jira, Confluence, Salesforce, and ServiceNow.
Skills
Data analysis
Creative solutioning
Technical analysis and requirements
Agile experience
SQL Server
Strategic planning
Process improvement
Microsoft Office suite
Gap analysis
Project Management
Release planning
Workflow Analysis
Data Mapping
Wireframing
Work History
05/2018 to CurrentSenior Business Systems AnalystTransamerica Life Insurance Company | Newark, NJ,
Research, analyze, and help to resolve technical and strategic challenges.
Extract and analyze complex data from many various sources to support business decisions.
Serve as liaison between Account Management, client executives and IT teams, as well as internal stakeholders to elicit and clearly document business and system requirements.
Conduct meetings with client leadership to understand their strategic initiatives. Identify ways Optum can help them achieve their goals by enhancing our technology and building new solutions.
Identify areas of possible system improvement to enhance overall business performance, particularly in accordance with service level agreements with our clients.
Create and maintain client program documentation, providing other departments with information that is vital to client and product support.
Create statement of work documents to gather necessary approvals for any development projects as required by service level agreements.
Expand system monitoring and alerts to ensure we identify and resolve any issues timely and prevent client impacts.
Be a constant champion for change that will allow us to better serve internal and external customers.
01/2016 to 05/2018Business Analyst/Salesforce AdministratorUniversity Of Michigan | Ann Arbor, MI,
Indium is an organization that provides independent insurance agents with policy servicing support and access to technology solutions for their agencies
I was brought in to migrate the business from paper processes and transactions to a third-party application. I served as business analyst, project manager, tester, and trainer for the transition.
Successfully captured business use cases, associate input, and customers' input in clear and concise requirements for the vendor to build and customize the program.
Championed user adoption. Conducted training for Indium associates, created instructional videos and webinars, and provided onsite, personalized training for Indium customers.
While managing the implementation of the insurance software, I also served as Salesforce Administrator for the organization, managing users' accounts, performing necessary customizations, and creating reports for leadership teams.
Many of my suggestions to improve usability of the program were built and implemented by the vendor for all of their licensees.
At the end of the contract with DTS, Indium hired me to continue transitioning more of their workstreams to the platform and drive user adoption. In so doing, operational efficiency was increased by 30%. I created reports for executive leadership to provide visibility into production and quality.
04/2014 to 12/2015Business AnalystHomeserve Usa | Whitehall, PA,
HealthSpot was a cutting-edge telehealth solution comprised of a physical "station" and devices for patient virtual visits, and multiple backend applications.
Daily collaboration with multiple teams to brainstorm and design portals for the patient, healthcare provider, station attendant, and administrative users.
Wrote business requirements and translated them to clear but detailed software requirements.
Worked with development team to design a rules engine and integrate behind-the-scenes electronic insurance eligibility verification through Xerox. This cut patient check-in times by half, by reducing data entry required of patients.
Managed manufacturing redesign project, inclusive of articulating action plans, leading team meetings, defining project deliverables, disseminating status updates, and performing analytical reports for budgeting and future planning purposes.
Assisted with implementation 'in the field' as well as post-implementation troubleshooting.
Worked with QA to build use cases for testing, and assisted with performing testing.
01/2007 to 03/2014Senior Product AnalystAngi Homeservices Inc. | San Francisco, CA,
Intermedix was a large healthcare services and technology provider and my time there was in EMS billing operations and technology divisions.
I initially joined the company's customer service team, and was quickly promoted through progressively challenging roles.
As I became a subject matter expert on the Intermedix platform, I realized my skills, strengths, and interests were better suited for working on the IT side. I applied for and landed a Product Analyst role around 2011.
Worked with development team to define and implement customer change requests to enhance product functionality.
Supported development team in generation of technical requirements and product documentation.
Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
Led the rebuild of payment posting module, allowing users from any location to key payments from images scanned into the application. This functionality allowed for more evenly distributed workloads and greatly reduced backlogs.
Analyzed emerging revenue cycle problems and helped develop solutions that complied with project parameters and budgetary guidelines.
Completed integration of EDI with many private and government payers to automate eligibility verification, billing, and payment posting, greatly increasing operational efficiencies, data accuracy, and leading to reduction of outstanding A/R balances.
Education
Expected in Certificate | Medical Office Administration American School of Technology, Columbus, OH, GPA:
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