Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
- SQL and Excel expertise
- Teradata BTEQ
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07/2017 to Current Senior Business Operations Analyst Dish Network Corporation – San Francisco, CA,
- Generated reports of findings to help management with making key decisions.
- Developed and updated tracking spreadsheets using Program.
- Identified objectives of Company by analyzing feedback, observing consumers and collecting surveys.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Tracked and analyzed reports to determine needed improvements.
- Led Type team in delivery of Type project, resulting in Result.
- Resolved Type problems, improved operations and provided exceptional client support.
- Developed team communications and information for Type meetings.
- Produced monthly Type reports using advanced Excel spreadsheet functions.
- Investigated and addressed Type system issues to enhance usability and improve functionality.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
- Served as subject matter expert on call center performance metrics analysis, design, development.
- Created Type documents to assist executive leadership in decision-making processes.
- Defined reporting requirements to support call center strategy and drive improvements.
- Used Program to generate required reports and optimize query creation.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Assessed Timeframe sales reports, identified business standing and reported to executives on Timeframe basis.
- Developed and documented standard operating procedures for analysis department.
- Gathered data from multiple sources to research economic indicators, analyze key metrics and track industry trends.
- Prepared monthly ad hoc reporting in alignment with client needs.
- Benchmarked local financials against industry data for managers, directors and sales teams.
- Generated queries utilizing Program to create required reports.
- Managed guidelines for calculations for metrics and analysis.
- Used pivot tables to update AR aging reports on weekly basis.
- Provided reports on aspects of ongoing projects such as interdepartmental synergy, redundancy, production bottlenecking and more.
- Analyzed data using Software, presenting samples to engineers.
- Created in-depth reports regarding important project data that was distributed to client on weekly basis.
- Reported project cost analyses to enhance workflow and increase profits.
- Collected data from diverse source formats, including Type, Type and Type.
- Determined root cause of problems and issues to implement courses of action required to implement solutions.
- Traveled to off-site meetings, serving as client's primary liaison with customers by providing detailed progress reports.
- Built lasting and collaborative partnerships with individuals both within and outside of company.
- Monitored implemented solutions, documented data and modeled trends.
- Performed cost-benefit analysis for proposed changes.
- Identified problems and worked with senior management to develop effective solutions.
09/2015 to 07/2017 Business Analyst Gallagher – Aliso Viejo, CA,
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
- Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Assisted in planning of Type and Type software and system testing efforts.
- Identified Type and Type process inefficiencies through gap analysis and outlined sensible solutions.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Overhauled operational workflow to launch Product or Service into new processing platform.
- Developed Type metrics derived from raw company data to track improvements in organizational efficiency.
- Assisted Type departments and Type staff to improve client satisfaction.
- Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
05/2010 to 01/2015 Data Analyst Lewis Pr – Chicago, IL,
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Produced monthly Type reports using advanced Excel spreadsheet functions.
- Coordinated statistical data analysis, design, and information flow.
- Developed database objects, including tables, views and materialized views using SQL.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Trained employees on Software for improved data management, monitoring effectiveness and suggesting improvements.
- Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
- Documented business workflows for stakeholder review.
- Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
Expected in 06/2012 Master of Science: Information A Technology
Sheffield Hallam University - Sheffield, UK,
GPA:
Expected in 11/2007 Bachelor of Science: Computer Science
University of Benin - Benin City,
GPA:
Expected in 01/2003 Diploma : Computer Engineering
University of Benin - Benin City,
GPA:
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