senior business operations analyst resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
SQL and Excel expertise
Teradata BTEQ
Teradata Database
Work History
07/2017 to Current
Senior Business Operations AnalystDish Network Corporation – San Francisco, CA,
Generated reports of findings to help management with making key decisions.
Developed and updated tracking spreadsheets using Program.
Identified objectives of Company by analyzing feedback, observing consumers and collecting surveys.
Assisted various departments with change by communicating new improvement plans and expectations.
Tracked and analyzed reports to determine needed improvements.
Led Type team in delivery of Type project, resulting in Result.
Resolved Type problems, improved operations and provided exceptional client support.
Developed team communications and information for Type meetings.
Produced monthly Type reports using advanced Excel spreadsheet functions.
Investigated and addressed Type system issues to enhance usability and improve functionality.
Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Participated in requirements meetings and data mapping sessions to understand business needs.
Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
Served as subject matter expert on call center performance metrics analysis, design, development.
Created Type documents to assist executive leadership in decision-making processes.
Defined reporting requirements to support call center strategy and drive improvements.
Used Program to generate required reports and optimize query creation.
Improved existing reporting by researching data sources, compiling data and designing output.
Assessed Timeframe sales reports, identified business standing and reported to executives on Timeframe basis.
Developed and documented standard operating procedures for analysis department.
Gathered data from multiple sources to research economic indicators, analyze key metrics and track industry trends.
Prepared monthly ad hoc reporting in alignment with client needs.
Benchmarked local financials against industry data for managers, directors and sales teams.
Generated queries utilizing Program to create required reports.
Managed guidelines for calculations for metrics and analysis.
Used pivot tables to update AR aging reports on weekly basis.
Provided reports on aspects of ongoing projects such as interdepartmental synergy, redundancy, production bottlenecking and more.
Analyzed data using Software, presenting samples to engineers.
Created in-depth reports regarding important project data that was distributed to client on weekly basis.
Reported project cost analyses to enhance workflow and increase profits.
Collected data from diverse source formats, including Type, Type and Type.
Determined root cause of problems and issues to implement courses of action required to implement solutions.
Traveled to off-site meetings, serving as client's primary liaison with customers by providing detailed progress reports.
Built lasting and collaborative partnerships with individuals both within and outside of company.
Monitored implemented solutions, documented data and modeled trends.
Performed cost-benefit analysis for proposed changes.
Identified problems and worked with senior management to develop effective solutions.
09/2015 to 07/2017
Business AnalystGallagher – Aliso Viejo, CA,
Conducted interviews with key business users to collect information on business processes and user requirements.
Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
Assisted in planning of Type and Type software and system testing efforts.
Identified Type and Type process inefficiencies through gap analysis and outlined sensible solutions.
Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
Overhauled operational workflow to launch Product or Service into new processing platform.
Developed Type metrics derived from raw company data to track improvements in organizational efficiency.
Assisted Type departments and Type staff to improve client satisfaction.
Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
05/2010 to 01/2015
Data AnalystLewis Pr – Chicago, IL,
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Produced monthly Type reports using advanced Excel spreadsheet functions.
Coordinated statistical data analysis, design, and information flow.
Developed database objects, including tables, views and materialized views using SQL.
Participated in requirements meetings and data mapping sessions to understand business needs.
Trained employees on Software for improved data management, monitoring effectiveness and suggesting improvements.
Created various Excel documents to assist with pulling metrics data and presenting them to give concise understanding of best placement for needed resources.
Documented business workflows for stakeholder review.
Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
Education
Expected in 06/2012 to to
Master of Science: Information A Technology Sheffield Hallam University - Sheffield, UK, GPA:
Expected in 11/2007 to to
Bachelor of Science: Computer Science University of Benin - Benin City, GPA:
Expected in 01/2003 to to
Diploma : Computer Engineering University of Benin - Benin City, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.