A strategic and passionate leader that guides teams to generate consistent high performance results across multiple priorities. Confidently manages all aspects of a complex business model incorporating revenue growth, expense control, client relations, and employee development. Ensures organizational collaboration by building strong relationships with other lines of business, partners and peers through trust and communication. Proven success in building high performing teams focused on consistent execution that drive substantial revenue and profit growth.
Skill Highlights
Demonstrated leadership, motivational and influencing skills
Strategic and tactical planning to generate consistent high performance results
Ability to build trust and credibility with staff, customers, and business partners
Communicating up and down organizations
Selecting, developing, and retaining top talent leaders and employees
Capacity to effectively lead and manage large complex operations
Fosters an environment of teamwork and collaboration
Metric analysis to provide forecasting and results observations
Core Accomplishments
Received the highest performance rating of "Exceeds Expectations" in 2013 - 2015 ; S/S/S in 2018-2020
Consistent top performance in leading YoY growth in all core metrics
Highest YoY deposit growth for multiple years compared against all large markets
Improved multiple perennial low performing teams into top performance
Formal mentor assigned to new Market Managers and national top talent District Managers
Appointed to the Chase Diversity Advisory Board; Head of Employee Development Task Force
Successfully transitioned across industries from traditional retail to consumer banking and also across multiple broad business leadership and management roles
Professional Experience
Senior Business Manager - Functional CFO, 01/2018 - Current JPMorgan Chase Bank – City, STATE,
Provide finance and business management oversight to the Consumer Banking and Wealth Managment businesses for the Greater West Division, consisting of 5 regions and over 1200 branches across 8 states
Lead and manage a diverse team of Regional Business Managers and Financial Analysts
Engage division and region leadership to ensure progress against the firm’s objectives is properly prioritized and achieved
Deliver reporting and share insight into results and trends for growth, employee, client, and controls metrics
Collaborate with peers and senior management across multiple lines of business to support divisional and national initiatives and programs
Leverage extensive field knowledge to provide consulting and direction to support achievement of firm and divisional objectives
Franchise Business Owner, 12/2015 - 03/2018 JHM Preserve, LLC – City, STATE,
Managed all operational performance areas for a Dickey's Barbecue Pit, including revenue growth, payroll, P&L, inventory control, and facilities
Purchased existing business and dramatically improved operational efficiency, inventory management, cost controls, store appearance, and guest satisfaction
Developed and execute marketing plans to increase guest checks, average check, and catering sales, resulting in 23% increase in YoY revenue
Market Manager - Senior Vice President, 02/2009 - 11/2015 JPMorgan Chase Bank – City, STATE,
12 years of experience leading all operations and P&L management for 150 bank branches across multiple states
Assets in excess of $15 billion consumer, $2.7 billion business, loan balances in excess of $6 billion, and over 600,000 customer households
Grew consumer deposits by 10% in 2015, in excess of $900 million
Reduced teller headcount by 11% in 2015 while improving teller efficiency by 5%
Managed an employee base of approximately 1600
Successfully executed all aspects for two major acquisitions and conversions including systems, customer and employee integration, branch consolidations and remodels, and policy & procedures integration
Responsible for total market performance including P&L, revenue growth, expense management, operational execution, customer and employee experience, budgeting, and headcount management
Significant experience in real estate site selection and branch network build out
Ensure the market is operationally strong, including compliance with all regulatory, operating, credit, security, and human resources policies and procedures
Responsible for planning employee development activities to support banker and manager development and performance, which often included development of content and delivery strategy
A disciplined and entrepreneurial leader that served in a leadership position on the Chase Diversity Action Committee and a member of the first graduating class for the JPMorgan Executive Development program
Market Manager - Vice President, 07/2003 - 01/2009 JPMorgan Chase Bank – City, STATE,
Managed 72 branches in Kentucky and Indiana with 8 direct reports overseeing a total of 600 employees
Consistent high performance in business growth and employee performance
Top 5 Market nationally in P&L performance, sales growth, acquisition, turnover, and operations management
Effectively improved market performance from perennial low performance to consistent top performance
Prior Roles, 1990 - 07/2003 Blockbuster – City, ,
Director of Innovation (Dallas, TX)
Regional Director of Operations (Boston, MA)
Special Formats Manager (Dallas, TX)
Field Marketing Manager (Houston, TX)
Regional Merchandising Manager (Houston, TX)
District Manager (Tulsa, OK)
Training Manager (Dallas, TX)
Store Manager (Dallas, TX)
Education
Bachelor of Science: Management, Expected in 2008 - Indiana Wesleyan University - Marion, Indiana GPA:
Skills
20+ Years of Multi-unit Operations Management, P&L and Balance Sheet Ownership and Management, Financial Analysis, Budget Management, Customer Satisfaction Leadership, Real Estate Strategy, Organizational Restructure, and Change ManagementExpert Skill Level in Revenue and Market Growth, Sales Management, Human Resources Management, Performance Management, Employee and Leadership Development, and Financial Reporting Analysis
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