Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile

A strategic and passionate leader that guides teams to generate consistent high performance results across multiple priorities. Confidently manages all aspects of a complex business model incorporating revenue growth, expense control, client relations, and employee development. Ensures organizational collaboration by building strong relationships with other lines of business, partners and peers through trust and communication. Proven success in building high performing teams focused on consistent execution that drive substantial revenue and profit growth.

Skill Highlights
  • Demonstrated leadership, motivational and influencing skills
  • Strategic and tactical planning to generate consistent high performance results
  • Ability to build trust and credibility with staff, customers, and business partners
  • Communicating up and down organizations
  • Selecting, developing, and retaining top talent leaders and employees
  • Capacity to effectively lead and manage large complex operations
  • Fosters an environment of teamwork and collaboration
  • Metric analysis to provide forecasting and results observations
Core Accomplishments
  • Received the highest performance rating of "Exceeds Expectations" in 2013 - 2015 ; S/S/S in 2018-2020
  • Consistent top performance in leading YoY growth in all core metrics
  • Highest YoY deposit growth for multiple years compared against all large markets
  • Improved multiple perennial low performing teams into top performance
  • Formal mentor assigned to new Market Managers and national top talent District Managers
  • Appointed to the Chase Diversity Advisory Board; Head of Employee Development Task Force
  • Successfully transitioned across industries from traditional retail to consumer banking and also across multiple broad business leadership and management roles
Professional Experience
Senior Business Manager - Functional CFO, 01/2018 - Current
JPMorgan Chase Bank City, STATE,
  • Provide finance and business management oversight to the Consumer Banking and Wealth Managment businesses for the Greater West Division, consisting of 5 regions and over 1200 branches across 8 states
  • Lead and manage a diverse team of Regional Business Managers and Financial Analysts
  • Engage division and region leadership to ensure progress against the firm’s objectives is properly prioritized and achieved
  • Deliver reporting and share insight into results and trends for growth, employee, client, and controls metrics
  • Collaborate with peers and senior management across multiple lines of business to support divisional and national initiatives and programs
  • Leverage extensive field knowledge to provide consulting and direction to support achievement of firm and divisional objectives
Franchise Business Owner, 12/2015 - 03/2018
JHM Preserve, LLC City, STATE,
  • Managed all operational performance areas for a Dickey's Barbecue Pit, including revenue growth, payroll, P&L, inventory control, and facilities
  • Purchased existing business and dramatically improved operational efficiency, inventory management, cost controls, store appearance, and guest satisfaction
  • Developed and execute marketing plans to increase guest checks, average check, and catering sales, resulting in 23% increase in YoY revenue
Market Manager - Senior Vice President, 02/2009 - 11/2015
JPMorgan Chase Bank City, STATE,
  • 12 years of experience leading all operations and P&L management for 150 bank branches across multiple states
  • Assets in excess of $15 billion consumer, $2.7 billion business, loan balances in excess of $6 billion, and over 600,000 customer households
  • Grew consumer deposits by 10% in 2015, in excess of $900 million
  • Reduced teller headcount by 11% in 2015 while improving teller efficiency by 5%
  • Managed an employee base of approximately 1600
  • Successfully executed all aspects for two major acquisitions and conversions including systems, customer and employee integration, branch consolidations and remodels, and policy & procedures integration
  • Responsible for total market performance including P&L, revenue growth, expense management, operational execution, customer and employee experience, budgeting, and headcount management
  • Significant experience in real estate site selection and branch network build out
  • Ensure the market is operationally strong, including compliance with all regulatory, operating, credit, security, and human resources policies and procedures 
  • Responsible for planning employee development activities to support banker and manager development and performance, which often included development of content and delivery strategy
  • A disciplined and entrepreneurial leader that served in a leadership position on the Chase Diversity Action Committee and a member of the first graduating class for the JPMorgan Executive Development program
Market Manager - Vice President, 07/2003 - 01/2009
JPMorgan Chase Bank City, STATE,
  • Managed 72 branches in Kentucky and Indiana with 8 direct reports overseeing a total of 600 employees
  • Consistent high performance in business growth and employee performance
  • Top 5 Market nationally in P&L performance, sales growth, acquisition, turnover, and operations management
  • Effectively improved market performance from perennial low performance to consistent top performance
Prior Roles, 1990 - 07/2003
Blockbuster City, ,
  • Director of Innovation (Dallas, TX) 
  • Regional Director of Operations (Boston, MA)
  • Special Formats Manager (Dallas, TX)
  • Field Marketing Manager (Houston, TX)
  • Regional Merchandising Manager (Houston, TX)
  • District Manager (Tulsa, OK)
  • Training Manager (Dallas, TX)
  • Store Manager (Dallas, TX)
Bachelor of Science: Management, Expected in 2008
Indiana Wesleyan University - Marion, Indiana
20+ Years of Multi-unit Operations Management, P&L and Balance Sheet Ownership and Management, Financial Analysis, Budget Management, Customer Satisfaction Leadership, Real Estate Strategy, Organizational Restructure, and Change ManagementExpert Skill Level in Revenue and Market Growth, Sales Management, Human Resources Management, Performance Management, Employee and Leadership Development, and Financial Reporting Analysis

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  • Indiana Wesleyan University

Job Titles Held:

  • Senior Business Manager - Functional CFO
  • Franchise Business Owner
  • Market Manager - Senior Vice President
  • Market Manager - Vice President
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  • Bachelor of Science

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