Having successfully transitioned my family's business after the loss of one of the owners this past year, I am eager to return to the healthcare industry. As a recent MBA graduate and professional with over 8 years of progressive experience directing successful teams in hospital and professional billing, I am confident that my areas of expertise will make me an ideal candidate for the Quality Reporting Engagement Leader position on your team.
Over the course of my career, I have gained a wealth of expertise in implementing and troubleshooting multiple healthcare information systems as well as in assessing diverse situational challenges, developing action plans, and leading teams to meet or exceed targeted departmental goals. This experience has enabled me to develop professional relationships with a number of management teams and executives as a result. Below is a sampling of highlights from my resume that demonstrate the overall value I can leverage to advance Cerner's mission:
*Spearheaded Financial Service success by implementing training, monitoring performance, developing knowledge-base, and streamlining financial processes.
*Enhanced employee knowledge by delivering top quality training on number of billing systems, including Epic Resolute and Prelude.
*Achieved productivity goals by developed QA standards, graphs, and other staff monitoring metrics in collaboration with supervisors.
*Oversaw and implemented department's transition to SharePoint 2010 to ensure overall success.
*Provided resolutions for complex billing issues, at times in excess of $100K or more.
My strong educational foundation, extensive Revenue Cycle background, and leadership experience outlined on the attached resume position me for a successful partnership with your organization. I would welcome the opportunity to learn more about your team, and to discuss how I can address the unique challenges of this position in order to add value at Cerner.
Thank you for reviewing this letter and the accompanying material.
Aaron C. Graham
Staff Training and Development Accounts Payable and Receivable
Hospital Billing and Account Management Metrics Monitoring and Process Improvement
Decision Making and Problem Solving Team Building and Onboarding
Life Cycle of Epic Resolute and Prelude Strong Presentation and Communication Skills
Revenue Cycle Management Customer Relations
Senior Business ManagerMay 2016 to Current Curtis Orchard, Ltd － Champaign, IL
Oversaw the planning and execution of company's marketing programs resulting in increased company
exposure, customer traffic, and sales.
Performed the day-to-day running of all social media accounts and website updates while maintaining the
company a 91% approval rating on TripAdvisor.
Designed and developed all training manuals, employee handbook and led employee interviewing and group
orientation sessions for 100+ new hires.
Directly managed over 100+ staff members in a fast-paced environment while demonstrating how to create a
Collaborated with multiple members of upper management to determine operational improvements and
delegated work plans to subordinate staff.
Revenue Cycle Team LeadAug 2012 to Apr 2016 Carle Hospital － Urbana, IL
Spearheaded Financial Service success by implementing training, monitoring performance, developing
knowledge-base, and streamlining financial processes.
Utilized context-specific training software to successfully co-lead project blueprinting, growth of content, Go-Live process, and maintenance, providing quick turnaround within strict deadlines.
Enhanced employee knowledge by delivering top quality training on number of billing systems, including Epic
Resolute and Prelude.
Improved financial services by designing training processes on all aspects of customer service, including 300+
page on Epic Software employee training.
Achieved productivity goals by developed QA standards, graphs, and other staff monitoring metrics in
collaboration with supervisors.
Oversaw and implemented department's transition to SharePoint 2010 to ensure overall success.
customer service objectives by providing expert and professional resolution to customer concerns, issues, and
Drove employee performance evaluation success by providing QA assessments, support, and monthly statistics
for 40+ representatives, in addition to coverage at eight separate locations.
Provided resolutions for complex billing issues, at times in excess of $100K.
installation and troubleshooting for 20 card readers for staff at more than 5 locations to prevent system
Built numerous interactive forms for staff and management to provide QA metrics tracking through utilizing
self-taught knowledge of VBA for creation of specialized Microsoft Excel macros.
Collaborated with 5 managers to successfully shift entire training content off of network and SharePoint 2007
and onto SharePoint 2010.
Delivered expert maintenance of internal team website for group of 180+ employees
under Patient Financial Services.
Received recognition as being one of two forerunners in establishing and implementing new QA and
productivity standards, working closely with executive teams to assist in achievement and assessment of
Established Mentoring Program to assist in talent retention, reducing employee turnover to below 11% over past
Accounts Receivable RepresentativeSep 2007 to Aug 2012 Carle Hospital － Urbana, IL
Delivered consistent high performance in accounts receivable functions with over 90% in productivity.
Selected as one of two individuals to acquire knowledge of hospital billing system to provide turn-around
training to 10+ members of staff.
Continually maintained and improved the company's reputation and positive image in the markets served.
Routinely collaborated with department managers to correct problems and improve services.
Education and Training
MBA, Health Services Management2015Keller Graduate School of Management at DeVry UniversityHealth Services Management
Bachelor of Arts, Honors History2007University of Illinois － Urbana, ILHonors History Magna Cum Laude
A recognized expert in Hospital and Professional Billing with over 8 years of comprehensive experience leading
and directing daily functions and successful teams within a fast-paced Revenue Cycle department.
Demonstrated strengths include: strong communication and presentation skills, project leadership and implementation of multiple healthcare information systems, including an emphasis in the full life cycle of Epic Resolute and Prelude systems and SharePoint software.
Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop action
plans, and lead teams to meet or exceed targeted departmental goals.
Account Management, Accounts Payable and Receivable, accounts receivable, Go-Live, Billing, billing system, billing systems, Communication Skills, content, Customer Relations, customer service, Decision Making, designing, employee training, Staff Training, fast, Financial, forms, graphs, image, Team Building, macros, marketing, Mentoring, Microsoft Excel, SharePoint, network, page, Problem Solving, processes, Process Improvement, quality, QA, quick, sales, statistics, training manuals, troubleshooting, VBA, website