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- Saved over 1Mil in travel spend by renegotiating vendor contracts and implementing new policies.
- Elaborate business development plans, design and implement processes to support business growth, through customer and market definition.
- Facilitate business growth by working together with clients as well as business partners (suppliers, subcontractors, JV partners, technology providers, etc.).
- Build and maintain high-level contacts with current and prospective customer and other business and project partners.
- Drive prospects through to contract award (including identifying new customers and markets, developing approaches to the market, identifying prospects, proposal preparation, etc.)
- Interviewed over 500 people and successfully staffed multiple new store locations.
- Opened 3 New Kroger marketplace location within a year.
- Analyze data or insights to determine industry and consumer trends
- Devise long-term development strategies for product categories
- Develop exit strategies for unsuccessful products
- Foster trust relationships with vendors to achieve better pricing and quality of services
- Place appropriate orders to ensure product availability that meets consumer demands
- Determine the positioning of a product category to maximize visibility
- Liaise with marketing teams to determine competitive pricing and promotional activities of a product category
- Collaborate with buyers and merchandisers to expand product categories
- Make forecasts for product demand to ensure the sustainable of inventory
- Assume responsibility of budget development and revenue for multiple category.
- Awarded “Top Store Manager of the Year” in 2012,2013 and 2014.
- Developed and implemented new loss prevention methods which resulted in a 40% reduction in shrinkage rates.
- Develop business strategies to raise customers’ pool, expand store traffic and optimize profitability.
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
- Ensure high levels of customers satisfaction through excellent service.
- Complete store administration and ensure compliance with policies and procedures.
- Maintain outstanding store condition and visual merchandising standards.
- Report on buying trends, customer needs, profits etc.
- Propose innovative ideas to increase market share.
- Conduct personnel performance appraisals to assess training needs and build career paths.
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Act as a liaison between the headquarters and the area’s branches by making regular visits and interacting with management.
- Be in charge of operational practices making sure that each branch runs smoothly and meets projected revenues and sales estimates.
- Coordinate with, report and make recommendations to senior management in order to grow market share, improve customer experience and drive growth.
- Ensure that each branch delivers value and excellence to the clients.
- Cultivate and grow a strong team of committed branch managers that will maintain profit margins and implement business plan.
- Ensure that all projects are executed profitably and in compliance to standardized business practices.
- Apply innovative approaches and techniques to keep updated with competition.
- Awarded Excellence in Operation for 2010.
- Trained and evaluated staff of over 150 employees. Delivered superior customer satisfaction through continuous improvement and evaluations of customer surveys.
- Hired, positioned, and trained qualified candidates into managerial roles in eight operational locations. Recruited and Mentored managerial prospects. Developed staff into leadership roles in the company through direction, guidance and mentoring.
- Corporate “Business College” Trainer – conducted ongoing training for new executives on Guest Experience expectations in a class atmosphere.
- Leadership Essentials Trainer – conducted group-training classes for team leaders.
- Improved customer service standards to meet customer demands. Reduced customer “wait time” by over 3% through improved processing speed.
- Assessed key operational corporate processes within district units. Implemented successful improvement strategies in ten operational locations.
- Reduced inventory shortages by 10% under goal of 1% (approximately $500K) in partnership of corporate team. Improved processes by monitoring backdoor receiving to front door releasing.
Keller Graduate School of Management - Houston, TX
Hospitality and Marketing
DeVry University - Orlando, FL
Technical Management
Global Solutions, Interpersonal Skills, Inventory Control, Labor Cost Controls, Matrix Management, MBA, Motivation, Multimillion-dollar P&L Management, Multi-unit Operation Management, Negotiation Skills, New Business Development,Organizational Restructure and Change, Organizational Skills, Problem Resolution, Process Redesign, Product Analysis, Product Development, Profit and Loss, Profit Generation, Project Management, Project Planning, Purchasing, Quality Management, Regulatory Affairs, Revenue and Market Expansion, Risk Management, Sales, Cost Reductions, Cross-Cultural Communications, Customer Relations, Departmental Operations Management, Distribution Management, Diverse Market/Industry Knowledge, Employee Scheduling, Event Management and Promotion, Expense Control, Facility Management, Staff Development, Staff Motivation, Staff Training, Staffing, Staff-Retention Programs, Supply Chain Management, Team Building, Team Leadership, Team Player, Time and Resource Optimization, Training and Development, Vendor Negotiations, Vendor Partnerships, Workflow Planning, Account Management, Administrative Skills, Analytical Skills, Bilingual, Branding, Budget Administration, Budget Allocation, Budget Analysis, Budget Development, Budget Forecasts, Budgeting, Business Development, Change Implementation, Communication Skills, Community Outreach, Contract Negotiations
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School Attended
- Keller Graduate School of Management
- DeVry University
Job Titles Held:
- Senior Business Manager
- Marketplace Development Manager
- Store Manager
- District Operation Manager
- Executive Team Leader Operation for Super Target
Degrees
- Master of Business Administration
- Bachelor of Science Degree
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