senior business control specialist resume example with 6+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Dynamic, detail and results-oriented, performance driven professional with effective communication skills; verbal and written. I always maintain an organized approach to prioritize in order to meet heavy and demanding workloads without reducing work quality. I willingly assume new responsibilities without waiting to be told or delegated to. I have always demonstrated a positive, flexible and can-do" attitude and enthusiastic about getting the job done and well. I am very good and effective at project, time, conflict, self and team management. Can manage competing priorities in a time-pressured environment. Very well versed in data mapping and (UAT) user acceptance testing. Excel at cultivating, managing and leveraging client relationships with excellent client and project management skills. Very articulate, driven to succeed, and effective in leading and directing projects from inception to launch. Proficient in audit methodology, developing project initiatives, directing project plans and achieving revenue performance targets.
Jack Welch Management Institute at Strayer University , Expected in March 2016 Master of Science : Business Administration - GPA :
, Expected in MBA : - GPA :
, Expected in Advanced coursework in Organizational Leadership : - GPA :
University of Phoenix , Expected in 2012 Bachelor of Science : Business Management - GPA : Magna Cum Laude Member - Lambda Sigma Chapter of The International Business Honor Society, Delta Mu Delta. Business Management Magna Cum Laude Member - Lambda Sigma Chapter of The International Business Honor Society, Delta Mu Delta.
College of Central London , Expected in 1998 Associate of Science : Business & Finance - GPA : Business & Finance
  • Recognized by LOB executives as a key contributor to the development and testing of a new EDR (Electronic Default Reporting) system which ultimately saved the bank hundreds of thousands of dollars.
  • Spear-headed audits for reporting and correcting edits and logic testing which helped reduce compensatory fees, operational and compliance risks which helped the bank earn very large monetary incentives, and increase the bank's overall scorecard.
  • Drove operational excellence by creating LOB awareness on how day to day activities impacted the scorecard, and as a result, new practices and policies were implemented.
  • Created action plans for operational strategies within Program Management.
Bank Of America Corporation - Senior Business Control Specialist
, , 02/2007 - 2014
  • Conducted audits and compliance/loan level reviews.
  • Audited and managed ongoing projects by researching new gaps and trends.
  • Successfully led key projects, which resulted in a decrease in active delinquent loans.
  • Planed and executed projects, and developed strategic action plans to ensure that appropriate controls were in place.
- Operations Project Consultant
, , -
  • Managed medium-large audit projects for the operations segment.
  • Assessed management's ability to identify risk(s) and developed the appropriate controls and monitoring systems to mitigate those risks.
  • Defined project deliverables and monitored status of tasks.
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Updated and managed internal Share Point project databases.
- Customer Relationship Manager II
, , -
  • Managed a portfolio of about 150 Fannie Mae multi lien accounts that were either delinquent or in danger of imminent default.
  • Key responsibility was to identify issues within the FNMA segment and make proposals on how to address those issues within the specified SLA and the day-to-day analysis, research and resolution of customer problems/concerns.
  • Partnered with subject matter experts, proficiency coaches, process support specialists, attorneys and underwriters to implement ways to eliminate issues or lag time in getting the files to final approval stages in the modification process.
- Senior Business Banker
, , 03/2007 - 01/2011
  • Was responsible for coaching associates who needed further training; took supervisor related or escalated calls from clients, facilitated huddles, meetings and training.
  • Responsible for the investigation and resolution of discrepancies or problems associated with Foreign Exchange Settlements and foreign currency transactions.
  • Opened new Checking, Savings, Certificates of Deposits, Credit cards, Line of Credit accounts for clients, and also identified and cross sold bank products that suit their needs including Treasury products, made payments or advances for clients to their Lines of Credit and / Commercial Loans.
  • Helped customers with account reconciliation of Nostro exceptions, online banking issues, setting up wire transfers / next day payments / Safe send, setting up Quicken / Quick books and Easy online payroll for employee reimbursement, Identified and Analyzed error trends.
  • Communicated with internal and external customers by phone SWIFT, and email.
  • Subject matter expert on Small Business applications and systems, and other responsibilities deemed to me by my manager.
Account reconciliation, auditing, banking, coaching, Credit, customer relationship management, clients, databases, finance, Foreign Exchange, fundraising, Leadership, meetings, operations management, Organizational, payroll, policies, Program Management, project management, proposals, Quick books, Quicken, reporting, researching, retail management, risk management, Settlements, strategic planning, SWIFT, team management, phone, Treasury

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Resume Overview

School Attended

  • Jack Welch Management Institute at Strayer University
  • University of Phoenix
  • College of Central London

Job Titles Held:

  • Senior Business Control Specialist
  • Operations Project Consultant
  • Customer Relationship Manager II
  • Senior Business Banker


  • Master of Science
  • MBA
  • Advanced coursework in Organizational Leadership
  • Bachelor of Science
  • Associate of Science

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