Dynamic, detail and results-oriented, performance driven professional with effective communication skills; verbal and written. I always maintain an organized approach to prioritize in order to meet heavy and demanding workloads without reducing work quality. I willingly assume new responsibilities without waiting to be told or delegated to. I have always demonstrated a positive, flexible and can-do" attitude and enthusiastic about getting the job done and well. I am very good and effective at project, time, conflict, self and team management. Can manage competing priorities in a time-pressured environment. Very well versed in data mapping and (UAT) user acceptance testing. Excel at cultivating, managing and leveraging client relationships with excellent client and project management skills. Very articulate, driven to succeed, and effective in leading and directing projects from inception to launch. Proficient in audit methodology, developing project initiatives, directing project plans and achieving revenue performance targets.
Recognized by LOB executives as a key contributor to the development and testing of a new EDR (Electronic Default Reporting) system which ultimately saved the bank hundreds of thousands of dollars.
Spear-headed audits for reporting and correcting edits and logic testing which helped reduce compensatory fees, operational and compliance risks which helped the bank earn very large monetary incentives, and increase the bank's overall scorecard.
Drove operational excellence by creating LOB awareness on how day to day activities impacted the scorecard, and as a result, new practices and policies were implemented.
Created action plans for operational strategies within Program Management.
Master of Science : Business Administration, March 2016Jack Welch Management Institute at Strayer University
Advanced coursework in Organizational Leadership
Bachelor of Science : Business Management, 2012University of PhoenixGPA: Magna Cum Laude
Member - Lambda Sigma Chapter of The International Business Honor Society, Delta Mu Delta.Business Management Magna Cum Laude
Member - Lambda Sigma Chapter of The International Business Honor Society, Delta Mu Delta.
Associate of Science : Business & Finance, 1998College of Central LondonBusiness & Finance
Senior Business Control Specialist March 2007 to January 2014Bank of America
Conducted audits and compliance/loan level reviews.
Audited and managed ongoing projects by researching new gaps and trends.
Successfully led key projects, which resulted in a decrease in active delinquent loans.
Planed and executed projects, and developed strategic action plans to ensure that appropriate controls were in place.
Operations Project Consultant
Managed medium-large audit projects for the operations segment.
Assessed management's ability to identify risk(s) and developed the appropriate controls and monitoring systems to mitigate those risks.
Defined project deliverables and monitored status of tasks.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Collaborated with cross-functional teams to draft project schedules and plans.
Updated and managed internal Share Point project databases.
Customer Relationship Manager II
Managed a portfolio of about 150 Fannie Mae multi lien accounts that were either delinquent or in danger of imminent default.
Key responsibility was to identify issues within the FNMA segment and make proposals on how to address those issues within the specified SLA and the day-to-day analysis, research and resolution of customer problems/concerns.
Partnered with subject matter experts, proficiency coaches, process support specialists, attorneys and underwriters to implement ways to eliminate issues or lag time in getting the files to final approval stages in the modification process.
Senior Business Banker March 2007 to January 2011
Was responsible for coaching associates who needed further training; took supervisor related or escalated calls from clients, facilitated huddles, meetings and training.
Responsible for the investigation and resolution of discrepancies or problems associated with Foreign Exchange Settlements and foreign currency transactions.
Opened new Checking, Savings, Certificates of Deposits, Credit cards, Line of Credit accounts for clients, and also identified and cross sold bank products that suit their needs including Treasury products, made payments or advances for clients to their Lines of Credit and / Commercial Loans.
Helped customers with account reconciliation of Nostro exceptions, online banking issues, setting up wire transfers / next day payments / Safe send, setting up Quicken / Quick books and Easy online payroll for employee reimbursement, Identified and Analyzed error trends.
Communicated with internal and external customers by phone SWIFT, and email.
Subject matter expert on Small Business applications and systems, and other responsibilities deemed to me by my manager.
AWOGA CAROLINAS (Annie Walsh Memorial School)
Assistant Secretary 2009 - 2011
Treasurer 2011 - 2013
President 2013 - Date
Lead annual fundraising events that raise thousands of dollars to help with under-priviledged girls in West Africa by providing scholarships, books, and school furniture amongst other things.
Partnered with Queens University of Charlotte, which resulted in a donation of science equipment to the school for a major refurbishment of the science labs. The partnership has also led to several trips to West Africa from some Queen's University faculty members and students to help with the labs and teach local students how to use the donated equipment.
Jack Welch Management Institute at Strayer University
University of Phoenix
College of Central London
Job Titles Held:
Senior Business Control Specialist
Operations Project Consultant
Customer Relationship Manager II
Senior Business Banker
Master of Science : Business Administration , March 2016 MBA Advanced coursework in Organizational Leadership Bachelor of Science : Business Management , 2012 Associate of Science : Business & Finance , 1998
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