senior business analyst it project manager resume example with 11 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Solutions-oriented Business Analyst and Project Manager versed in data mapping and solving complex problems in high-pressure environments. Activates strong analytical skills to investigate trends in large amounts of data and formulate conclusions based on findings. Excels at cultivating, managing and leveraging client relationships to foster extended engagements and business opportunities.

  • Project Management
  • Business Analysis
  • Stakeholder Communication
  • Big Data Platforms
Senior Business Analyst/IT Project Manager, 02/2012 - Current
Bergaila Goodyear, AZ,
  • Manage projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Actively communicate with stakeholder groups across the organization.
  • Develop scope, and budgets monitored deliverable time management to completion.
  • Implement agile/project management to complete in-depth business intelligent analysis.
  • Resolve or escalate problems to resolve user issues
  • Discover root causes of problems and identified appropriate solutions.
  • Partner with developers to automate manual processes, saving time and money while decreasing errors
  • Perform system analysis, documentation, network, testing, implementation, and user support for platform transitions
  • Develop organizational change management strategies adopted by key stakeholders and evangelized across departments.
  • Assess program risks with reviews of plans and analysis of available data.
  • Analyze costs, pricing, variable contributions, sales results and company's actual performance compared to business plans.
  • Define key data points and data sources to track against measurable performance indicators and produce useful reports.
  • Remain current on latest IT developments and advancements to automate and modernize systems.
IT Project Manager, 05/2021 - 10/2021
Good Shepherd Hospice Dallas, TX, Claire
  • Spearheaded IT portfolios focused thirty-two Suffolk County government project initiatives to meet rapidly growing demand while streamlining processes.
  • Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
  • Outlined work plans, assessed resources, risks and benefits of projects.
  • Led all major migration projects for users, in alignment with budget and time constraints.
  • Implement network IT enterprise applications upgrade for county employees from Outlook 2010 to M365.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Executed proof of concept implementations to validate product feasibility.
  • Updated network systems to support secure company operations with Palo Alto security products. Security Operations (SecOps) to eliminate hacking.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and made effective selections.
Care Manager, 10/2020 - 05/2021
Care Design, York City, STATE,
  • Identified risk management concerns and reported scenarios to appropriate management.
  • Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
  • Analyzed data and track government compliance reports utilizing health Information technology (HIT) to link services.
  • Evaluated KPIs to mitigate risk, improve patient care and implement changes to increase efficiency.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
  • Managed operations in accordance with budget requirements.
  • Initiated training and education programs for supporting healthcare staff.
  • Monitored reports and finance metrics and Medicaid billing of health and management services.
Clinique Business Manager, 08/2011 - 03/2012
Macy’s City, STATE,
  • Drove high performance by developing team members and led team participation to increase daily business sales
  • Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
  • Translated customer needs into operational plan to fulfill projects with right resources.
  • Utilized matrixed system to present customers with buying options, achieving targeted sales goals.
  • Interpreted trends and other sales analysis data to assist senior management.
  • Defined accountabilities and established performance objectives and metrics to execute strategy.
  • Managed supply chain EDI purchase orders, invoices, and advance ship notices, billing, inventory documents, shipping status documents and payment documents.
  • Analyzed sales projections month to date and year to date profit and losses.
  • Used variety of software packages to support sales functions.
Education and Training
Project Management Professional Certificate: Project Management, Expected in 09/2022
Stony Brook University - ,
Status -
D.D. Doctor of Divinity: Theology, Expected in 12/2020
ABG Theological Seminary - ,
Status -
Master of Science: Religious Education, Expected in 08/2019
ABG Theological Seminary - Brooklyn, NY,
Status -
: Business, Expected in 02/2018
Harvard Business School Online (HBX)Business - Boston, MA,
Status -
  • Completed professional development in The Essentials of Business Entrepreneurship.
Bachelor of Science: Computer Information Systems, Expected in 08/2017
Monroe College - New Rochelle, NY,
Status -
Associate of Science: Information Technology, Expected in 08/2015
Monroe College - New Rochelle, NY,
Status -
Course Training: Project Management, Expected in
Project Management Institute - ,
Status -

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Resume Overview

School Attended

  • Stony Brook University
  • ABG Theological Seminary
  • ABG Theological Seminary
  • Harvard Business School Online (HBX)Business
  • Monroe College
  • Monroe College
  • Project Management Institute

Job Titles Held:

  • Senior Business Analyst/IT Project Manager
  • IT Project Manager
  • Care Manager
  • Clinique Business Manager


  • Project Management Professional Certificate
  • D.D. Doctor of Divinity
  • Master of Science
  • Bachelor of Science
  • Associate of Science
  • Course Training

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