senior business analyst resume example with 9+ years of experience

(555) 432-1000,
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Professional Summary
  • CHIA-YUN Claire, PMP, CBAP (XXX) XXX-XXX | | Page 2 Strategic Business Analyst with over seven years of hands-on experience as an innovative contributor, skilled in analyzing/interpreting complex business processes and data for various reports, including determining the cost, risk, and resources to achieve various business needs. Strong problem analysis skills and business improvement experience; solid interpersonal and communicative skills that facilitate working well across all levels within an organization Profile of Qualifications
  • Diligent project manager and business analyst offering a proven record of success leading all phases of diverse projects; MBA, PMP and CBAP credentials; and computer programming and business finance experience
  • Business strategist: plan and manage multimillion-dollar projects aligning business goals with technology and operation solutions to drive process improvements, competitive advantage and bottom-line gains
  • Excellent communicator: leverage technical, business, and financial acumen to communicate effectively with stakeholders and their respective teams
  • Detail-oriented with proficiency in quantitative/statistical analysis to support executives’ decision making
  • Microsoft Office (Word, Excel, PowerPoint, Access)
  • MS Project
  • MS Visio
  • SQL
  • SPSS
  • Oracle
  • SharePoint
  • PLM
  • SAP
  • Microsoft Dynamic
  • Python
  • Business Intelligence Reporting
  • Agile, Marketing
  • Automation, Access
  • Balance Sheet, Excel
  • Budgeting, Microsoft Office
  • Budgets, PowerPoint
  • Budget, MS Project
  • Business analyst, Word
  • Business Intelligence, Oracle
  • Business operations, PLM
  • Business planning, Presentations
  • Business processes, Process improvement
  • Business process, Processes
  • Configuration management, Progress
  • Cost analysis, Python
  • Cost reduction, Quantitative analysis
  • Decision making, Reporting
  • Designing, Risk assessment
  • ERP, Sales
  • Senior management, SAP
  • Finance, SDLC
  • Financial, Software development
  • Functional, Spreadsheets
  • Government, SPSS
  • HR, SQL
  • Inventory, Strategic plans
  • Legal, Troubleshooting
  • Managing, Visio
  • Managerial
State University of New York Oswego, NY Expected in Master of Business Administration : - GPA : GPA: 3.56
Chinese Culture University, Taiwan R.O.C , Expected in Bachelor of Banking & Finance : - GPA :
PMP Certification (Project Management Professional) Oct 2017 CBAP Certification (Certified Business Analysis Professional) Sep 2018 Scrum and Agile Certification Aug 2020 Power BI Training for Data Science Certification Oct 2020
Work History
Iheartmedia, Inc. - Senior Business Analyst
Oklahoma City, OK, 01/2017 - Current
  • Lead a project with the Department of Finance to document functional and technical requirements to launch a system collecting over 40M government funding from overpaid applicants.
  • Collaborate with US Bank to elicit business requirements and recommend the business processes to implement ACH and Lockbox automation processes to increase operational efficiency by 40% and data accuracy by 20%.
  • Partnered with PwC consultants to execute software development lifecycle (SDLC) and Agile to establish various management systems for Finance, HR, and Legal departments to gather managerial data.
  • Work closely with key executive stakeholders including Chief Operating Officer and Chief Finance Officer to definite KPIs to generate monthly business intelligent reports and dashboards to assist executives’ decisions making.
  • Experience in process improvement in business operations – has assisted in the analysis of the current state, root cause analysis, developing insights, identifying solutions, and designing future states.
  • Responsible for training and managing junior business analyst to help them to understand the business process and complete projects in a timely manner.
Iheartmedia, Inc. - Senior Business Analyst
Pittsburgh, PA, 01/2015 - 01/2017
  • Performed monthly analytical and statistical project reports, including ROI analysis and KPIs evaluations; made presentations to executives’ team including CTO and VPs.
  • Decreased project costs by 10% by identifying root causes of low ROI products and implementing strategic plans.
  • Accelerated project performance (Product Life Cycle) by 15% by evaluating existing business processes and operational workflows, identify potential deficiencies, and propose potential solutions.
  • Developed and adhered to standards for budgeting, design, testing, change control, code deployment, software controls, configuration management, continuous integration, and troubleshooting and root cause analysis.
  • Directed project communications at all levels of the organization; prepared statement of work, cost-benefit analysis, risk assessment, and resource plan to executives.
  • Coached and monitored junior business analyst progress and offered constructive suggestions to help to improve their skills.
Medidata Solutions - Lead Business Analyst
Boston, MA, 01/2013 - 01/2015
  • Implemented Microsoft Dynamics ERP to generate various monthly financial reports, including P&L report, Balance Sheet and sale analysis for senior management decision making.
  • Directed and managed warehouse management module Microsoft Dynamics ERP system and developed a new warehouse management process; created monthly inventory reports to identify issues and opportunities for cost reduction and reduced inventory write-off by 20%.
  • Worked with senior managers and key business stakeholders from various functional teams to understand and document current business processes and issues to define and recommend appropriate process solutions.
  • Led teams across broad technical, financial, and business disciplines.
  • Focused teams on business objectives and tracked progress to ensure completed project milestones on time, on budget, and with the desired results.
Yahoo! - Financial Analyst
Washington, DC, 01/2012 - 01/2013
  • Led quantitative analysis of financial data, created spreadsheets to forecast budgets and revenues, and generated management reports.
  • Formulated sales and cost analysis to support the operation and marketing department to develop long-term business planning.
  • Responsible for margin analysis and reporting; indicated opportunities for cost reduction and revenue improvement.

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Resume Overview

School Attended

  • State University of New York
  • Chinese Culture University, Taiwan R.O.C

Job Titles Held:

  • Senior Business Analyst
  • Senior Business Analyst
  • Lead Business Analyst
  • Financial Analyst


  • Master of Business Administration
  • Bachelor of Banking & Finance

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