Experienced with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Managed complex multi-functional organization of 2000 plus employees. Formulated departmental, Department of Defense and US Government position on national security and military strategies. Career highlights include extensive roles in improving service and program quality, increasing organizational productivity and enhancing internal and external customer satisfaction. Entrusted with a Top Secret security clearance (current).
Core Competencies
Strategic Planning
Human Resource Management
Policy Development and Administration
Organizational and Personnel Training
Emergency Management
Communications
Analytics
Staff Development
Organizational Development
Logistics
Team Building
Coaching, Mentoring
Problem Solving
Quality ManagementĀ
Education
ICAgile, Expected in ā āCertificate: - GPA:
American Academy of Project ManagementColorado Springs, COExpected in ā āCertificate:Project Management - GPA:
Webster UniversitySaint Louis, MOExpected in ā āMaster of Arts:Human Resources Development - GPA:
Wayne State CollegeWayne, NEExpected in ā āB.S:Physical Education/Sociology/Psychology - GPA:
Emergency Management InstituteEmmitsburg, MDExpected in ā ā:Continuity of Operations - GPA:
Emergency Management InstituteEmmitsburg, MDExpected in ā ā:Introduction to Continuity of Operations - GPA:
Army War CollegeCarlisle, PAExpected in ā ā:National Security Issues - GPA:
Information Resource Management College, National Defense UniversityWashington, DCExpected in ā ā:DOD Chief Information Officer - GPA:
Information Resource Management CollegeWashington, DCExpected in ā ā:Information Assurance - GPA:NSTISSI #4011
IRMCWashington, DCExpected in ā ā:Homeland Security Information Management Course - GPA:
IRMCWashington, DCExpected in ā ā:Homeland Security Tools and Techniques - GPA:
IRMCWashington, DCExpected in ā ā:Continuity of Operations - GPA:
IRMCWashington, DCExpected in ā ā:Critical Infrastructure Protection - GPA:
Armed Forces Staff CollegeNorfolk, VAExpected in ā ā:Joint and Combined Staff Officer Course - GPA:
National Defense UniversityWashington, DCExpected in ā ā:National Security Course - GPA:
Army War CollegeCarlisle Barracks, PAExpected in ā ā:National Security Issues Seminar - GPA:
ADAPCFt. Riley, KSExpected in ā ā:Alcohol and Drug Abuse Prevention and Control Program - GPA:
Skills
Multi-Task Management, People Skills, Creative Problem Solving, Great Organizational Skills, Microsoft Office Suite, Project, Visio, Photoshop, Camtasia, Lectora, Captivate
ā
ā
Experience
Nfi Industries - Senior Business Analyst Hazel Crest, IL, 09/2015 - 2016
Managed a team engaged in the planning, operations, training, manpower, logistic, resource management and execution in the delivery oAf a $413 million hard skills training facility designed to consolidate10 currently leased or use fee facilities.
Collaborated with the Department of State FASTC Program and Operations Manager and key DS/T and DS/EX stakeholders in managing the project interdependencies, scheduling constraints, findings and prioritizing requests.
Managed project participants and relationships at all levels of the organization, ensuring that project teams are cohesive and operating based on common objectives and priorities.
Facilitated and gained agreement/consensus from the project team and stakeholders on project plans, schedule, risks, and objectives.
Identified issues and required changes to the appropriate management level for action, providing an inclusive description of the issue, comprehensive analysis of options, and recommendation for remediation.
Prioritized and managed team workload to deliver expected results, meet predetermined timelines Scheduled and coordinated meetings and produce reports, minutes, actions, change requests, and other information for work groups and committee meeting.
Participated in FASTC programmatic reviews, including infrastructure and security program management objectives and the efficient use of resources.
Determined scope and priority of current and upcoming projects to allocate appropriate levels of resources to project development efforts.
Conducted Directorate training facilities via site visits and data collection from the three Training offices and develop a plan to end leases and enable an orderly and cost-efficient transition to the FASTC.
Jessica.
Claire, Page 2 Collected, analyzed and evaluated data to support Training Directorate goals for the FASTC; created information for program scheduling, strategic forecasting, infrastructure analysis and forecasting, and the development of presentations for DS senior management and others.
Planned, organized, and coordinated strategic assessment in the design of a consolidated training site.
Formulated objectives and priorities, and implemented plans consistent with the long-term interest of the clients training environment.
Provide expertise in all aspects of courseware design and development including analysis, design, development, implementation, and evaluation (ADDIE) for learning solutions using with sound instructional design (ID) principles and advanced learning theory.
Incorporated instructional design process methodology to curriculum including: analysis of the audience, job tasks, the development of curriculum maps, storyboards, flowcharts, performance objectives, learning activities, and evaluation strategies.
Ensured the development of instructional materials achieves milestones, timelines, and deliverable goals and objectives are met.
Performed developmental practices that were structured, streamlined, and well - communicated to the team according to best practices for instructor-led training (ILT), Web-based training (WBT), job aids, quick reference materials, and exercise.
Collaborated with Subject Matter Experts and Instructors (for Instructor led deployment) to refine curriculum and develop courses.
Translated subject matter expertise into instructional content by defining and validating instructional objectives and associated metrics.
Utilized assessment methodologies, performed analysis, and provided stakeholders with briefings and written report.
Anticipated and met the needs of both the internal and external customers.
Delivered high quality product, services and commit to continuous improvement.
Charter Spectrum - Principal Consultant/Senior Instructional Designer Lima, OH, 11/2013 - 07/2014
Work collaboratively with stakeholders (Customers, Partners, Trainers, Product Managers and others) to define training needs and priorities.
Use you keen knowledge of instructional design and adult learning theory to propose learning solutions that are cost-effective, easy-to-create and maintain, visually and instructionally compelling and that provide a rewarding experience for the learner.
Conducted analysis of occupational areas, specialties or jobs to determine the requirements for revision of existing instructional systems and the development of new training programs.
Ensured design and content development teams integrate measurements into learning design and assessments to achieve valid, reliable, and measurable results.
Advised key officials on all aspects of policy, planning, review, and research as related to instructional or training development mission.
Assessed and provide technical feedback to program/course managers, team leaders, instructors and team members on findings and recommendations from ISD product reviews.
Analyze content; prepare analysis summaries recommending training solutions in response to existing gaps and requirements.
Collaborated with departments and SMEs (subject matter experts) for assigned projects to develop the appropriate learning solutions for varied audiences.
Provided recommendations using the results of evaluation data to make informed decisions relative to course revisions and areas requiring improvement.
Jessica.
Claire, Page 3 Used the principles of human performance technology (HPT) and organizational performance analysis to update or improve professional development or training curricula in accordance with Instructional Systems Design (ISD) standards that result in measurable outcomes.
Department Of Veterans Affairs - Senior Instructional Designer Aspinwall, PA, 02/2013 - 11/2013
Administered, advised, designed, developed, and provided educational and training services in formal education and training programs.
Utilize knowledge of learning theory and the principles, methods, practices and techniques of one or more specialties of the instructional systems field.
Planned, coordinated, and developed components of instructional design based on findings of occupational analysis.
Developed, reviewed, and revised instructional material for courses and occupations in accordance with specific learning objectives.
Developed objective tests and other instruments to measure achievement and adequacy of instruction Provided guidance and directions to program/course managers in the life cycle maintenance of curriculum and instructional materials to ensure technical accuracy and required continual improvements are made to training in accordance with instructional development standards.
Interpreted quantitative and qualitative evaluation data such as gap analysis, root cause analysis, performance analysis, intervention selection and design, etc.
Assessed the effectiveness of training programs in meeting established curriculum objectives and training mission goals.
Oversaw Training Needs Analysis to determine training gaps, requirements and training strategies that address the need.
Contributed to the design, development, and implementation of valid and reliable training evaluation strategies and survey instruments to assess the impact of learning on human performance requirements for both classroom and eLearning modalities.
Applied learning methodologies and strategies, including Bloom's Taxonomy to design of courseware.
Facilitated the New Hire Orientation training program for all new employees.
Edgesource - Information Systems Security Analyst/Senior Instructional Designer City, STATE, 07/2012 - 2013
Responsible to the Department of State (Bureau of Information Resource Management) to provide the information technology and services the Department needs to successfully carry out its foreign policy mission by applying modern IT tools, approaches, systems, and information products.
Interfaced with internal client executives to identify needs and requirements, and managed project scope, issues, quality and effectiveness.
Defined, implemented, and maintained information security policies, standards and procedures.
Performed Technology Risk Assessments on concepts, solutions, or processes.
Composed, managed, and edited design and training documentation for information assurance course for middle and upper level management and executives.
Researched, reviewed, and edited documents related to Federal and Organizational Information Assurance policies, guidance, regulations and standards for benchmarking and compliance.
Conducted research of technical documents, information technology standards and document results.
Utilize ADDIE and Kirkpatrick evaluation models in developing lessons, instructional activities, and class assignments.
CACI - Senior Program Manager, Deputy/Strategic Planner City, STATE, 11/2011 - 05/2012
Responsible to the Director of the Rapid Equipping Force (REF) to support the harnessing of current and emerging technologies to provide rapid solutions to the urgently required capabilities of US Army forces employed globally.
Functional areas of responsibility include operations, plans, business development, and policy administration.
Developed Strategic Plans for current and future growth through suggesting change on current business plans, policies, and procedures.
Manpower, current and future organizational requirements, mission, vision, and functions as well as generate reports to support management decision) Managed metrics and trend analysis of data; working closely with line management to support strategic business decisions.
Monitored industrial and corporate developments through the analysis of information obtained from government publications and services, government agencies, Department of Defense publications company source, and personal interviews.
Assisted with directing and coordinating activities of the Rapid Equipping Force to ensure projects progress is on schedule; assess and provide situational awareness on project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals (QIP) and objectives.
Composed, managed, and edited the design and training documentation for Rapid Equipping instruction to Defense Acquisition University students.
Prepared senior level leadership correspondence/briefings for decision making of organizational projects, products, and planning.
Professional Solutions - Senior Program Analyst City, STATE, 02/2008 - 09/2011
Supported the Deputy Staff of Staff, G3, LandWarNet/Battle Command (LB) Directorate to validate, prioritize, and synchronize Army network requirements across the Department and to synchronize and govern the development through delivery of affordable, interoperable, and relevant LandWarNet/Battle Command Capability Sets to the Army's operating and generating forces over time.
Provided analysis of current or new capabilities and made recommendations on best business practices, enterprise tools, procedures, and operating constructs pertaining to DOD End-to-End processes.
Prepared senior level executive summaries, significant activities reports, information papers, and briefing in support of Generating Force Enterprise Activities (GFEA) and LandWarNet/Battle Command activities.
Monitored the Army's Logistics, Medical, Human Capital, Acquisition, and Financial IT strategic and transition plans at Acquisition Categories Levels I & II to ensure congruency with Generating Force Enterprise Activities Workgroup Charter.
Managed the directorate task management process with the responsibilities of planning, supervising, tracking, collaboration, and reporting on all assigned tasks internal to the Army and higher DOD agencies.
Led the manpower survey for the GFEA branch to identify vision, mission, functions, organizational structure, business strategies and priorities, position descriptions, and man-year requirements.
Managed and coordinated the development of policies, procedures, standards, measurement, and evaluation of Continuity of Operations Plans.
Review and analyze Operational Needs Statements (ONS) and Urgent Needs Statement (UNS).
Determine programmatic impacts and provide a recommended Course of Action (COA) (e.g., approve/disapprove) to the decision authority.
National Guard Bureau - Chief, State Exercises Branch City, STATE, 06/2006 - 02/2008
Assisted the Director of J7, Joint Force Training Development, Doctrine, and Training Department; and Chief, National Guard Bureau in resource oversight, guidance, policy, procedures and doctrine, and training exercise performance measures of Homeland Security, Homeland Defense and National Preparedness responsibilities.
Developed Homeland Security exercise scenarios for the joint state staff course.
Improved interagency coordination and communications through building synergy & habitual relationships with State Adjutant General and Joint Force Headquarter State staff and FEMA.
Prepared analysis on State National Guard "Homeland Security" headquarters design while in direct support to Civil Authorities to include clarification and training of personnel roles and responsibilities.
Responsible for developing policies and procedures for Emergency Management Planning and Exercising specific to the North America Exercise with first responder support, hurricane preparedness and terrorist incidents.
Maintained knowledge of current Federal policies, plans, procedures, and initiatives such as the National Incident Management Systems (NIMS) and the Incident Command Structure (ICS) and their relationship to exercise activities and interagency training and exercise initiatives and agreements.
Reviewed policies, guidelines, plans and programs at the National and Strategic level.
US Navy - Executive Planning Analyst City, STATE, 10/2003 - 06/2006
Assisted in the monitoring, reviewing and the development of plans, programs, priorities, organizations, procedures, and standards for the agency.
Provided functional and technical advice on strategic, operational, and tactical requirements and priorities.
Principal advisor to the Navy Total Force Flag Steering Group on Army Force Structure issues, regarding training and resource assessments on future ground force support for Operation Iraqi Freedom.
Advised Senior Navy Executive level leaders on all salient issues current, mid, and long-range goals and objectives regarding Homeland Defense and State Naval Reserve Militia issues.
Monitored, observed, provided assessments, and recommendations on compliance regarding training policies and procedures to Naval Reserve Coastal Warfare units' Homeland Security exercise.
Managed the budget, travel, and selection of participants for Confederation Interalliee des Officier de Reserve (CIOR) Military Competition Program (NATO).
Collaborated in determining and preparing Navy's position on all JCS and JS papers and joint policy matters or plans affecting or involving the organization.
Force Structure, Resources, And Assessment - Division Chief/Land Forces Planner, Joint Chiefs of Staff, J8, Director City, STATE, 2000 - 10/2003
Conducted analysis of force structure and combat capability to assist the Chairman, Joint Chiefs of Staff in advising the Secretary of Defense on force apportionment issues.
Oversaw gathering, review, and analysis of sensitive information critical to strategic planning.
Aligned staff resources with workflow requirements, provided teams with up-to-date operational information in highly dynamic environment.
Advised on force structure integration and assess sufficiency of the global joint force to execute the Defense Strategy.
Reviewed and assessed US Armed Forces programs to advise the Chairman, Joint Chiefs of Staff on Joint Warfighting capabilities.
Army National Guard - Chief, Officer Management, Army National Guard City, STATE, 05/1998 - 11/1999
As an interagency liaise, coordinated with Office of the Secretary of Defense, Joint Staff, combatant commands, and services staffs on strategic, US and Foreign Military policy and strategy, warplans and other force-related issues to provide congruency and relevancy in planning development.
Analyzed, developed and delivered situational assessments and current information on ground forces action and prepared briefing to Senior DoD officials and the President of the United States as a ground.
force planner on the Joint Staff Crisis Action Team during build-up and early stages of Operation Iraqi Freedom.
Developed and managed the Statement of Work for Forces Division Contractor Support to include roles, responsibilities, assumptions, and risks, scope of work, inclusions, exclusions, deliverables, milestones, and work approach.
Massachusetts Army National Guard - Chief Executive Officer/Chief Operations Officer/Executive Coach (Ordnance Battalion Commander/TQM Advisor) City, STATE, 03/1996 - 05/1998
Directed planning, operations, training, force development and security operations for over 2100 personnel comprising over 45 different occupations; command newly formed battalion headquarter; and provided management, direction, implementation, and operation for the TQM systems and processes statewide throughout the National Guard.
Built and managed workforce based on organizational goals, budget considerations, and staffing needs.
Ensured that employees were appropriately recruited, selected, appraised, and rewarded.
Managed a multi-sector workforce and a variety and a variety of work situations.
Established core development standards, policies, and procedures and maintained administrative records.
Instituted and conducted monthly training management meetings with subordinate units.
Developed, published and instituted the Command Yearly Training Guidance and created an outline to assist organizations development their budget plans.
Implemented numerous policy changes, establish quality training, build, and maintained productive relationships with external agencies (public and military) regarding Total Quality Management.
Key driver in development of organization-wide strategic planning and accelerated productivity.
Army National Guard - Personnel Staff Management Officer City, STATE, 1994 - 03/1996
Responsible for the management and professional development of approximately 1000 Army National Guard Officers in the Title 10 Active Guard Reserve Program.
Functioned as liaison between numerous internal directorates as well as outside agencies, establishing working relationships promoting smooth, efficient transfer of information and assistance.
Provided advice and consultation services to staff, employees and managers.
Supervised all HR activities for recruitment, selection, staff training, and promotions.
Analyzed, prepared and presented personnel forecasts to project long-term and immediate workforce demands.
Managed career development for all officers.
Established efficiency and productivity improvement by streamlining daily office operations, consolidated reporting functions and implemented new practices providing accountability, ensuring uniformity, and improving audit reliability.
Army National Guard Professional Education Center - Training Manager, Course Manager/Senior Instructor/Quality Advisor City, STATE, 11/1990 - 1994
Development of plans and managed execution in making the Professional Education Center the provider of choice for delivering continuous performance improvement strategies, tactics, to integrate and support the execution of quality policies, programs, and doctrine and to assist leaders in improving the effectiveness, productivity, and readiness.
Developed networks and built alliances: collaborated across boundaries to build strategic relationships and achieve common goals.
Composed, managed, instructed, edited, designed and instituted training documentation for the Leadership Development, Total Quality Management, Statistical Process Controls and Future/Strategic Planners Courses.
Edited, standardized, and modified instructional material prepared by other course designers, instructors, or staff to maintain relevancy to ensure the five phases of the ADDIE model are formulated.
Consulted and facilitated government agencies at the senior executive level in leadership, strategic business planning, executive team building, and business process analysis and quality management to developing their future/strategic plan.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Length
Personalization
Target Job
Resume Overview
School Attended
ICAgile
American Academy of Project Management
Webster University
Wayne State College
Emergency Management Institute
Emergency Management Institute
Army War College
Information Resource Management College, National Defense University
Information Resource Management College
IRMC
IRMC
IRMC
IRMC
Armed Forces Staff College
National Defense University
Army War College
Combined Arms Support
Army War College
Command & General Staff College
Combined Arms and Service Staff School
Army Management School
Professional Education Center
Equal Opportunity School
ADAPC
Job Titles Held:
Senior Business Analyst
Senior Instructional Designer
Principal Consultant/Senior Instructional Designer
Senior Instructional Designer
Information Systems Security Analyst/Senior Instructional Designer
Senior Program Manager, Deputy/Strategic Planner
Senior Program Analyst
Chief, State Exercises Branch
Executive Planning Analyst
Division Chief/Land Forces Planner, Joint Chiefs of Staff, J8, Director
