(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Experienced with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Managed complex multi-functional organization of 2000 plus employees. Formulated departmental, Department of Defense and US Government position on national security and military strategies. Career highlights include extensive roles in improving service and program quality, increasing organizational productivity and enhancing internal and external customer satisfaction. Entrusted with a Top Secret security clearance (current).
Core Competencies
  • Strategic Planning
  • Human Resource Management
  • Policy Development and Administration
  • Organizational and Personnel Training
  • Emergency Management
  • Communications
  • Analytics
  • Staff Development
  • Organizational Development
  • Logistics
  • Team Building
  • Coaching, Mentoring
  • Problem Solving
  • Quality Management 
ICAgile , Expected in Certificate : - GPA :
American Academy of Project Management Colorado Springs, CO Expected in Certificate : Project Management - GPA :
Webster University Saint Louis, MO Expected in Master of Arts : Human Resources Development - GPA :
Wayne State College Wayne, NE Expected in B.S : Physical Education/Sociology/Psychology - GPA :
Emergency Management Institute Emmitsburg, MD Expected in : Continuity of Operations - GPA :
Emergency Management Institute Emmitsburg, MD Expected in : Introduction to Continuity of Operations - GPA :
Army War College Carlisle, PA Expected in : National Security Issues - GPA :
Information Resource Management College, National Defense University Washington, DC Expected in : DOD Chief Information Officer - GPA :
Information Resource Management College Washington, DC Expected in : Information Assurance - GPA : NSTISSI #4011
IRMC Washington, DC Expected in : Homeland Security Information Management Course - GPA :
IRMC Washington, DC Expected in : Homeland Security Tools and Techniques - GPA :
IRMC Washington, DC Expected in : Continuity of Operations - GPA :
IRMC Washington, DC Expected in : Critical Infrastructure Protection - GPA :
Armed Forces Staff College Norfolk, VA Expected in : Joint and Combined Staff Officer Course - GPA :
National Defense University Washington, DC Expected in : National Security Course - GPA :
Army War College Carlisle Barracks, PA Expected in : National Security Issues Seminar - GPA :
Combined Arms Support Ft. Lee, VA Expected in : Logistics Pre-Command Course - GPA :
Army War College Carlisle Barracks, PA Expected in : Defense Strategy Course - GPA :
Command & General Staff College Ft. Leavenworth, KS Expected in : Operations, Plans, Logisitics, Human Capital,Training and Sustainment - GPA :
Combined Arms and Service Staff School Ft. Leavenworth, KS Expected in : Intermediate Level Leadership, Management, and Analysis - GPA :
Army Management School Rock Island Arsonal, IL Expected in : Statistical Process and Quality Control - GPA :
Professional Education Center North Little Rock, AR Expected in : Leadership, Quality Management - GPA :
Leadership Development, Strategic Planning, Military Instructor, Project Action Team, Total Quality Management, Organizational Facilitation, Organizational Practitioner, Organizational Consultant
Equal Opportunity School Camp Ashland, NE Expected in : Equal Opportunity Officer - GPA :
ADAPC Ft. Riley, KS Expected in : Alcohol and Drug Abuse Prevention and Control Program - GPA :
Multi-Task Management, People Skills, Creative Problem Solving, Great Organizational Skills, Microsoft Office Suite, Project, Visio, Photoshop, Camtasia, Lectora, Captivate
Nfi Industries - Senior Business Analyst
Hazel Crest, IL, 09/2015 - 2016
  • Managed a team engaged in the planning, operations, training, manpower, logistic, resource management and execution in the delivery oAf a $413 million hard skills training facility designed to consolidate10 currently leased or use fee facilities.
  • Collaborated with the Department of State FASTC Program and Operations Manager and key DS/T and DS/EX stakeholders in managing the project interdependencies, scheduling constraints, findings and prioritizing requests.
  • Managed project participants and relationships at all levels of the organization, ensuring that project teams are cohesive and operating based on common objectives and priorities.
  • Facilitated and gained agreement/consensus from the project team and stakeholders on project plans, schedule, risks, and objectives.
  • Identified issues and required changes to the appropriate management level for action, providing an inclusive description of the issue, comprehensive analysis of options, and recommendation for remediation.
  • Prioritized and managed team workload to deliver expected results, meet predetermined timelines Scheduled and coordinated meetings and produce reports, minutes, actions, change requests, and other information for work groups and committee meeting.
  • Participated in FASTC programmatic reviews, including infrastructure and security program management objectives and the efficient use of resources.
  • Determined scope and priority of current and upcoming projects to allocate appropriate levels of resources to project development efforts.
  • Conducted Directorate training facilities via site visits and data collection from the three Training offices and develop a plan to end leases and enable an orderly and cost-efficient transition to the FASTC.
  • Jessica.
  • Claire, Page 2 Collected, analyzed and evaluated data to support Training Directorate goals for the FASTC; created information for program scheduling, strategic forecasting, infrastructure analysis and forecasting, and the development of presentations for DS senior management and others.
  • Planned, organized, and coordinated strategic assessment in the design of a consolidated training site.
  • Formulated objectives and priorities, and implemented plans consistent with the long-term interest of the clients training environment.
Charter Spectrum - Senior Instructional Designer
Lebanon, TN, 08/2014 - 06/2015
  • Provide expertise in all aspects of courseware design and development including analysis, design, development, implementation, and evaluation (ADDIE) for learning solutions using with sound instructional design (ID) principles and advanced learning theory.
  • Incorporated instructional design process methodology to curriculum including: analysis of the audience, job tasks, the development of curriculum maps, storyboards, flowcharts, performance objectives, learning activities, and evaluation strategies.
  • Ensured the development of instructional materials achieves milestones, timelines, and deliverable goals and objectives are met.
  • Performed developmental practices that were structured, streamlined, and well - communicated to the team according to best practices for instructor-led training (ILT), Web-based training (WBT), job aids, quick reference materials, and exercise.
  • Collaborated with Subject Matter Experts and Instructors (for Instructor led deployment) to refine curriculum and develop courses.
  • Translated subject matter expertise into instructional content by defining and validating instructional objectives and associated metrics.
  • Utilized assessment methodologies, performed analysis, and provided stakeholders with briefings and written report.
  • Anticipated and met the needs of both the internal and external customers.
  • Delivered high quality product, services and commit to continuous improvement.
Charter Spectrum - Principal Consultant/Senior Instructional Designer
Lima, OH, 11/2013 - 07/2014
  • Work collaboratively with stakeholders (Customers, Partners, Trainers, Product Managers and others) to define training needs and priorities.
  • Use you keen knowledge of instructional design and adult learning theory to propose learning solutions that are cost-effective, easy-to-create and maintain, visually and instructionally compelling and that provide a rewarding experience for the learner.
  • Conducted analysis of occupational areas, specialties or jobs to determine the requirements for revision of existing instructional systems and the development of new training programs.
  • Ensured design and content development teams integrate measurements into learning design and assessments to achieve valid, reliable, and measurable results.
  • Advised key officials on all aspects of policy, planning, review, and research as related to instructional or training development mission.
  • Assessed and provide technical feedback to program/course managers, team leaders, instructors and team members on findings and recommendations from ISD product reviews.
  • Analyze content; prepare analysis summaries recommending training solutions in response to existing gaps and requirements.
  • Collaborated with departments and SMEs (subject matter experts) for assigned projects to develop the appropriate learning solutions for varied audiences.
  • Provided recommendations using the results of evaluation data to make informed decisions relative to course revisions and areas requiring improvement.
  • Jessica.
  • Claire, Page 3 Used the principles of human performance technology (HPT) and organizational performance analysis to update or improve professional development or training curricula in accordance with Instructional Systems Design (ISD) standards that result in measurable outcomes.
Department Of Veterans Affairs - Senior Instructional Designer
Aspinwall, PA, 02/2013 - 11/2013
  • Administered, advised, designed, developed, and provided educational and training services in formal education and training programs.
  • Utilize knowledge of learning theory and the principles, methods, practices and techniques of one or more specialties of the instructional systems field.
  • Planned, coordinated, and developed components of instructional design based on findings of occupational analysis.
  • Developed, reviewed, and revised instructional material for courses and occupations in accordance with specific learning objectives.
  • Developed objective tests and other instruments to measure achievement and adequacy of instruction Provided guidance and directions to program/course managers in the life cycle maintenance of curriculum and instructional materials to ensure technical accuracy and required continual improvements are made to training in accordance with instructional development standards.
  • Interpreted quantitative and qualitative evaluation data such as gap analysis, root cause analysis, performance analysis, intervention selection and design, etc.
  • Assessed the effectiveness of training programs in meeting established curriculum objectives and training mission goals.
  • Oversaw Training Needs Analysis to determine training gaps, requirements and training strategies that address the need.
  • Contributed to the design, development, and implementation of valid and reliable training evaluation strategies and survey instruments to assess the impact of learning on human performance requirements for both classroom and eLearning modalities.
  • Applied learning methodologies and strategies, including Bloom's Taxonomy to design of courseware.
  • Facilitated the New Hire Orientation training program for all new employees.
Edgesource - Information Systems Security Analyst/Senior Instructional Designer
City, STATE, 07/2012 - 2013
  • Responsible to the Department of State (Bureau of Information Resource Management) to provide the information technology and services the Department needs to successfully carry out its foreign policy mission by applying modern IT tools, approaches, systems, and information products.
  • Interfaced with internal client executives to identify needs and requirements, and managed project scope, issues, quality and effectiveness.
  • Defined, implemented, and maintained information security policies, standards and procedures.
  • Performed Technology Risk Assessments on concepts, solutions, or processes.
  • Composed, managed, and edited design and training documentation for information assurance course for middle and upper level management and executives.
  • Researched, reviewed, and edited documents related to Federal and Organizational Information Assurance policies, guidance, regulations and standards for benchmarking and compliance.
  • Conducted research of technical documents, information technology standards and document results.
  • Utilize ADDIE and Kirkpatrick evaluation models in developing lessons, instructional activities, and class assignments.
CACI - Senior Program Manager, Deputy/Strategic Planner
City, STATE, 11/2011 - 05/2012
  • Responsible to the Director of the Rapid Equipping Force (REF) to support the harnessing of current and emerging technologies to provide rapid solutions to the urgently required capabilities of US Army forces employed globally.
  • Functional areas of responsibility include operations, plans, business development, and policy administration.
  • Developed Strategic Plans for current and future growth through suggesting change on current business plans, policies, and procedures.
  • Manpower, current and future organizational requirements, mission, vision, and functions as well as generate reports to support management decision) Managed metrics and trend analysis of data; working closely with line management to support strategic business decisions.
  • Monitored industrial and corporate developments through the analysis of information obtained from government publications and services, government agencies, Department of Defense publications company source, and personal interviews.
  • Assisted with directing and coordinating activities of the Rapid Equipping Force to ensure projects progress is on schedule; assess and provide situational awareness on project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals (QIP) and objectives.
  • Composed, managed, and edited the design and training documentation for Rapid Equipping instruction to Defense Acquisition University students.
  • Prepared senior level leadership correspondence/briefings for decision making of organizational projects, products, and planning.
Professional Solutions - Senior Program Analyst
City, STATE, 02/2008 - 09/2011
  • Supported the Deputy Staff of Staff, G3, LandWarNet/Battle Command (LB) Directorate to validate, prioritize, and synchronize Army network requirements across the Department and to synchronize and govern the development through delivery of affordable, interoperable, and relevant LandWarNet/Battle Command Capability Sets to the Army's operating and generating forces over time.
  • Provided analysis of current or new capabilities and made recommendations on best business practices, enterprise tools, procedures, and operating constructs pertaining to DOD End-to-End processes.
  • Prepared senior level executive summaries, significant activities reports, information papers, and briefing in support of Generating Force Enterprise Activities (GFEA) and LandWarNet/Battle Command activities.
  • Monitored the Army's Logistics, Medical, Human Capital, Acquisition, and Financial IT strategic and transition plans at Acquisition Categories Levels I & II to ensure congruency with Generating Force Enterprise Activities Workgroup Charter.
  • Managed the directorate task management process with the responsibilities of planning, supervising, tracking, collaboration, and reporting on all assigned tasks internal to the Army and higher DOD agencies.
  • Led the manpower survey for the GFEA branch to identify vision, mission, functions, organizational structure, business strategies and priorities, position descriptions, and man-year requirements.
  • Managed and coordinated the development of policies, procedures, standards, measurement, and evaluation of Continuity of Operations Plans.
  • Review and analyze Operational Needs Statements (ONS) and Urgent Needs Statement (UNS).
  • Determine programmatic impacts and provide a recommended Course of Action (COA) (e.g., approve/disapprove) to the decision authority.
National Guard Bureau - Chief, State Exercises Branch
City, STATE, 06/2006 - 02/2008
  • Assisted the Director of J7, Joint Force Training Development, Doctrine, and Training Department; and Chief, National Guard Bureau in resource oversight, guidance, policy, procedures and doctrine, and training exercise performance measures of Homeland Security, Homeland Defense and National Preparedness responsibilities.
  • Developed Homeland Security exercise scenarios for the joint state staff course.
  • Improved interagency coordination and communications through building synergy & habitual relationships with State Adjutant General and Joint Force Headquarter State staff and FEMA.
  • Prepared analysis on State National Guard "Homeland Security" headquarters design while in direct support to Civil Authorities to include clarification and training of personnel roles and responsibilities.
  • Responsible for developing policies and procedures for Emergency Management Planning and Exercising specific to the North America Exercise with first responder support, hurricane preparedness and terrorist incidents.
  • Maintained knowledge of current Federal policies, plans, procedures, and initiatives such as the National Incident Management Systems (NIMS) and the Incident Command Structure (ICS) and their relationship to exercise activities and interagency training and exercise initiatives and agreements.
  • Reviewed policies, guidelines, plans and programs at the National and Strategic level.
US Navy - Executive Planning Analyst
City, STATE, 10/2003 - 06/2006
  • Assisted in the monitoring, reviewing and the development of plans, programs, priorities, organizations, procedures, and standards for the agency.
  • Provided functional and technical advice on strategic, operational, and tactical requirements and priorities.
  • Principal advisor to the Navy Total Force Flag Steering Group on Army Force Structure issues, regarding training and resource assessments on future ground force support for Operation Iraqi Freedom.
  • Advised Senior Navy Executive level leaders on all salient issues current, mid, and long-range goals and objectives regarding Homeland Defense and State Naval Reserve Militia issues.
  • Monitored, observed, provided assessments, and recommendations on compliance regarding training policies and procedures to Naval Reserve Coastal Warfare units' Homeland Security exercise.
  • Managed the budget, travel, and selection of participants for Confederation Interalliee des Officier de Reserve (CIOR) Military Competition Program (NATO).
  • Collaborated in determining and preparing Navy's position on all JCS and JS papers and joint policy matters or plans affecting or involving the organization.
Force Structure, Resources, And Assessment - Division Chief/Land Forces Planner, Joint Chiefs of Staff, J8, Director
City, STATE, 2000 - 10/2003
  • Conducted analysis of force structure and combat capability to assist the Chairman, Joint Chiefs of Staff in advising the Secretary of Defense on force apportionment issues.
  • Oversaw gathering, review, and analysis of sensitive information critical to strategic planning.
  • Aligned staff resources with workflow requirements, provided teams with up-to-date operational information in highly dynamic environment.
  • Advised on force structure integration and assess sufficiency of the global joint force to execute the Defense Strategy.
  • Reviewed and assessed US Armed Forces programs to advise the Chairman, Joint Chiefs of Staff on Joint Warfighting capabilities.
Army National Guard - Chief, Officer Management, Army National Guard
City, STATE, 05/1998 - 11/1999
  • As an interagency liaise, coordinated with Office of the Secretary of Defense, Joint Staff, combatant commands, and services staffs on strategic, US and Foreign Military policy and strategy, warplans and other force-related issues to provide congruency and relevancy in planning development.
  • Analyzed, developed and delivered situational assessments and current information on ground forces action and prepared briefing to Senior DoD officials and the President of the United States as a ground.
  • force planner on the Joint Staff Crisis Action Team during build-up and early stages of Operation Iraqi Freedom.
  • Developed and managed the Statement of Work for Forces Division Contractor Support to include roles, responsibilities, assumptions, and risks, scope of work, inclusions, exclusions, deliverables, milestones, and work approach.
Massachusetts Army National Guard - Chief Executive Officer/Chief Operations Officer/Executive Coach (Ordnance Battalion Commander/TQM Advisor)
City, STATE, 03/1996 - 05/1998
  • Directed planning, operations, training, force development and security operations for over 2100 personnel comprising over 45 different occupations; command newly formed battalion headquarter; and provided management, direction, implementation, and operation for the TQM systems and processes statewide throughout the National Guard.
  • Built and managed workforce based on organizational goals, budget considerations, and staffing needs.
  • Ensured that employees were appropriately recruited, selected, appraised, and rewarded.
  • Managed a multi-sector workforce and a variety and a variety of work situations.
  • Established core development standards, policies, and procedures and maintained administrative records.
  • Instituted and conducted monthly training management meetings with subordinate units.
  • Developed, published and instituted the Command Yearly Training Guidance and created an outline to assist organizations development their budget plans.
  • Implemented numerous policy changes, establish quality training, build, and maintained productive relationships with external agencies (public and military) regarding Total Quality Management.
  • Key driver in development of organization-wide strategic planning and accelerated productivity.
Army National Guard - Personnel Staff Management Officer
City, STATE, 1994 - 03/1996
  • Responsible for the management and professional development of approximately 1000 Army National Guard Officers in the Title 10 Active Guard Reserve Program.
  • Functioned as liaison between numerous internal directorates as well as outside agencies, establishing working relationships promoting smooth, efficient transfer of information and assistance.
  • Provided advice and consultation services to staff, employees and managers.
  • Supervised all HR activities for recruitment, selection, staff training, and promotions.
  • Analyzed, prepared and presented personnel forecasts to project long-term and immediate workforce demands.
  • Managed career development for all officers.
  • Established efficiency and productivity improvement by streamlining daily office operations, consolidated reporting functions and implemented new practices providing accountability, ensuring uniformity, and improving audit reliability.
Army National Guard Professional Education Center - Training Manager, Course Manager/Senior Instructor/Quality Advisor
City, STATE, 11/1990 - 1994
  • Development of plans and managed execution in making the Professional Education Center the provider of choice for delivering continuous performance improvement strategies, tactics, to integrate and support the execution of quality policies, programs, and doctrine and to assist leaders in improving the effectiveness, productivity, and readiness.
  • Developed networks and built alliances: collaborated across boundaries to build strategic relationships and achieve common goals.
  • Composed, managed, instructed, edited, designed and instituted training documentation for the Leadership Development, Total Quality Management, Statistical Process Controls and Future/Strategic Planners Courses.
  • Edited, standardized, and modified instructional material prepared by other course designers, instructors, or staff to maintain relevancy to ensure the five phases of the ADDIE model are formulated.
  • Consulted and facilitated government agencies at the senior executive level in leadership, strategic business planning, executive team building, and business process analysis and quality management to developing their future/strategic plan.
Professional Affiliations
Member, Veterans of Foreign Wars
Member, American Legion
Member, Knights of Columbus
Member, Military Officer Association of America
Community Service
Youth Sports Coach, Coach, 2001-2011
Holy Spirit Men's Club, 1998-Present
Cub Scout Leader, 1999-2005
Boys Scout Leader and Treasurer, 2005-2010
Volunteer, Habitat for Humanity, 2006
President, Swim and Tennis Club, 2001-2005

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School Attended

  • ICAgile
  • American Academy of Project Management
  • Webster University
  • Wayne State College
  • Emergency Management Institute
  • Emergency Management Institute
  • Army War College
  • Information Resource Management College, National Defense University
  • Information Resource Management College
  • IRMC
  • IRMC
  • IRMC
  • IRMC
  • Armed Forces Staff College
  • National Defense University
  • Army War College
  • Combined Arms Support
  • Army War College
  • Command & General Staff College
  • Combined Arms and Service Staff School
  • Army Management School
  • Professional Education Center
  • Equal Opportunity School

Job Titles Held:

  • Senior Business Analyst
  • Senior Instructional Designer
  • Principal Consultant/Senior Instructional Designer
  • Senior Instructional Designer
  • Information Systems Security Analyst/Senior Instructional Designer
  • Senior Program Manager, Deputy/Strategic Planner
  • Senior Program Analyst
  • Chief, State Exercises Branch
  • Executive Planning Analyst
  • Division Chief/Land Forces Planner, Joint Chiefs of Staff, J8, Director
  • Chief, Officer Management, Army National Guard
  • Chief Executive Officer/Chief Operations Officer/Executive Coach (Ordnance Battalion Commander/TQM Advisor)
  • Personnel Staff Management Officer
  • Training Manager, Course Manager/Senior Instructor/Quality Advisor


  • Certificate
  • Certificate
  • Master of Arts
  • B.S

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