Senior Business Analyst Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Perceptive Senior Financial Analyst with 31 years driving successful business processes for Healthcare industry. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.

  • Business/Financial Planning
  • Financial analysis
  • Predictive Modeling
  • Budgeting
  • Forecasting and Planning
  • Data Analysis
  • Data Integrity
  • Strategic Planning
  • Market Research & Analysis
  • Competitive intelligence analysis
  • Proficient with Microsoft Window (Excel, Powerpoint, Access)
  • Experience with Power BI
  • Leadership & Team building
  • Customer Service Strategies
  • Process improvement
  • Relationship management
Work History
12/2011 to 07/2020
Senior Business Analyst Pacific Life Lynchburg, VA,
  • Perform business and financial analysis in support of the Service Line Executive Directors, in development of service line strategic /operational initiatives'.
  • Provide ad hoc business and market share reports across the organization.
  • Develop and report OR capacity study for Musculoskeletal Service line and Specialized Surgery service line.
  • Selected Contributions:.
  • Perform monthly and quarterly financial analysis for surgical service line, evaluating financial results compared to budget and prior year – identifying areas for improvement.
  • Conduct surgical utilization studies – identify areas for improvement in block-time scheduling improving the utilization of operating rooms and optimize surgery scheduling.
  • Produce quarterly market share analysis – identify opportunities for market penetration – identify opportunities to grow market share and introducing new service programs.
  • Created and maintain market competitive analysis – identify key market differentiating resource for major market competitors.
  • Perform annual evaluation of hospitals ranking in US News and World Reports Best Hospital Ranking – provide sensitivity analysis identifying areas for improvement.
  • Utilize Power BI and Ohio Hospital Association Covid–19 dashboard – provide daily analysis of disease spread and resource u6tilization for Chief Operating Office and Chief Nursing Officer.
06/2001 to 12/2011
Business Development Analyst Surgical Care Affiliates Basking Ridge, NJ,
  • Performed bi-annual market share analysis.
  • Developed and maintained bi-annual Medical staff Development Plan.
  • Co-Chair of the Service Excellence Team charged with the development of a new customer service program.
  • Responsible for customer satisfaction data analysis and identify best practices to address performance opportunities.
  • Distribute key findings and service strategies to managers and executive staff and work closely with managers to identify key areas for improvement.
  • Responsible for the development and analysis of corporation situation audit in support of company's strategic planning process.
  • Planned and initiated regional market share analysis and perform competitive intelligence research and analysis.
  • Work closely with managers, providing support in the development of business plans for departments in their areas of responsibility.
  • Provided service line development and continuous service line analysis and evaluation.
  • Chaired the tobacco-free campus work group, lead the team through the development and implementation of the tobacco-free campus initiative.
  • Member of the marketing/sales work group responsible for targeting key physician practices, leading to incremental increases in procedural revenue.
  • Selected Contributions:.
  • Reduced cost of the Consumer Health Assessment Study by $10,000 by conducting research and analysis of consumer secondary data.
  • Conducted financial analysis for cataract surgical cases reducing implant cost and driving revenue capture up 5%
  • Produced extensive environmental assessment, and developed the organizations 2003, 2004 and 2005 Situation Audit.
  • Co-chaired the service excellence team, leading members in the
    development of a new customer service program and implementing strategies to improve service process improving HCAHPS score by 5%.
  • Achieved 5% increase in market share for surgical service through
    targeted mailing strategy - shifting market share from competitor -
    driving overall market share up 2%
  • Identified key physician recruitment goals in support of the
    organization's vision through the implementation of medical staff
    development plan
09/1989 to 06/2001
Team Leader - Certified Surgical Technologist TriHealth, Bethesda North Hospital City, STATE,
  • Managed the day-to-day operations of the surgical suite, providing exceptional patient care.
  • Utilized conflict management skills to maintain the highest level of physician and patient satisfaction.
  • Utilized strong relationship management skill with physicians and professional staff in the surgery suite.
  • Communicate effectively with patients, physicians, management, staff and internal departments to coordinate the operations of the surgical suite.
  • Practice as a Certified Surgical Technician, possessing hands-on clinical knowledge and experience.
  • Selected Contributions:.
  • Implement cost reductions of $100.00 per procedure, through the effective use of supplies resources and process improvement.
  • Provide continued education and training for 35 professional staff members in the care of Retinal Surgical patients.
  • Reduced operating cost within Retinal Specialty by $200.00/case by instituting process improvement strategies.
  • Traveled to Brazil in 1995, working with physicians implementing training programs and demonstrating the advantages of Minimally invasive Laparoscopy techniques.
Expected in 08/2000
Master of Business Administration: Marketing
Williams College of Business – Xavier University - Cincinnati, OH,
Expected in 12/1995
Bachelor of Science: Liberal Arts
Xavier University - Cincinnati, OH

Member of Jesuit Honor Society (Alpha Sigma Nu

Expected in 06/1987
Associate of Science: Allied Health Science
Sinclair Community College - Dayton, OH

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Resume Overview

School Attended
  • Williams College of Business – Xavier University
  • Xavier University
  • Sinclair Community College
Job Titles Held:
  • Senior Business Analyst
  • Business Development Analyst
  • Team Leader - Certified Surgical Technologist
  • Master of Business Administration
  • Bachelor of Science
  • Associate of Science

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