Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Detail-oriented Senior Business Analyst with extensive knowledge of market research and strategic/operational planning in healthcare. Dynamic individual with proven history of innovative and effective marketing strategies. Committed to accurate and detailed research.
Skills
Market Research & Analysis
Marketing Strategy
Strategic Planning
Predictive Modeling
Business/Financial Planning
Budgeting
Data Analysis
Competitive intelligence analysis
Proficient with Microsoft Window (Excel, PowerPoint, Access)
Experience with Power BI
Leadership & Team building
Customer Service Strategies
Process improvement
Relationship management
Customer demographics
Work History
Senior Business Analyst, 12/2011 to 07/2020 Tigerspike – New York, NY,
Perform business and financial analysis in support of the Service Line Executive Directors, in development of service line strategic /operational initiatives'.
Provide ad hoc business and market share reports across the organization.
Develop and report OR capacity study for Musculoskeletal Service line and Specialized Surgery service line.
Selected Contributions:
Producing quarterly market share analysis, identifying opportunities for market penetration, impacting market share growth by 5% in cardiovascular and musculoskeletal service lines.
Created and maintained market competitive analysis by identifying key market differentiating resources for market competitors, providing strategic market penetration opportunities.
Achieved 5% growth in physician referrals to ancillary services - through physician referral pattern analysis identifying new business opportunities.
Delivered analysis of market, referrals and consumer trend impact on long and short-term strategies.
Perform monthly and quarterly financial analysis for surgical service line, evaluating financial results compared to budget and prior year – identifying areas for improvement.
Increased service line revenue by 2.0% through profit/loss analysis of high cost surgical procedures.
Created proforma financial models for multiple new procedures/business lines - to include year over year cash flow and ROI measures.
Conducted surgical utilization studies, identifying areas for improvement in block-time scheduling improving the utilization of operating room by 3%
Performed annual sensitivity analysis for the hospitals ranking in US New and World Best - Best Hospital Ranking, identifying areas for improvement to maintain the hospital's #1 ranking in the city
Utilize Power BI and Ohio Hospital Association Covid–19 dashboard – provide daily analysis of disease spread and resource utilization for Chief Operating Office and Chief Nursing Officer.
Business Development Analyst, 06/2001 to 12/2011 All In One Accounting – Minneapolis, MN,
Performed quarterly market share analysis identifying new business growth opportunities.
Responsible for customer satisfaction data analysis and identify best practices to address performance opportunities.
Distribute key findings and service strategies to managers and executive staff and work closely with managers to identify key areas for improvement.
Planned and initiated regional market share analysis and perform competitive intelligence research and analysis.
Work closely with managers, providing support in the development of business plans for departments in their areas of responsibility.
Provided service line development and continuous service line analysis and evaluation.
Chaired the tobacco-free campus work group, lead the team through the development and implementation of the tobacco-free campus initiative.
Member of the marketing/sales work group responsible for targeting key physician practices, leading to incremental increases in procedural revenue.
Selected Contributions:
Reduced cost of the Consumer Health Assessment Study by $10,000 by conducting research and analysis of consumer secondary data.
Conducted financial analysis for cataract surgical cases reducing implant cost and driving revenue capture up 5%
Produced extensive environmental assessment, and developed the organizations 2003, 2004 and 2005 Situation Audit - in support of strategic planning retreats.
Co-chaired the service excellence team, leading members in the development of a new customer service program and implementing strategies to improve service process improving HCAHPS score by 5%.
Achieved 5% increase in market share for surgical service through targeted mailing strategy - shifting market share from competitor -driving overall market share up 2%
Identified key physician recruitment goals in support of the organization's vision through the implementation of medical staff development plan
Team Leader - Certified Surgical Technologist, 09/1989 to 06/2001 TriHealth, Bethesda North Hospital – City, STATE,
Managed the day-to-day operations of the surgical suite, providing exceptional patient care.
Utilized conflict management skills to maintain the highest level of physician and patient satisfaction.
Utilized strong relationship management skill with physicians and professional staff in the surgery suite.
Communicate effectively with patients, physicians, management, staff and internal departments to coordinate the operations of the surgical suite.
Selected Contributions:
Implement cost reductions of $100.00 per procedure, through the effective use of supplies resources and process improvement.
Provide continued education and training for 35 professional staff members in the care of Retinal Surgical patients.
Reduced operating cost within Retinal Specialty by $200.00/case by instituting process improvement strategies.
Traveled to Brazil in 1995, working with physicians implementing training programs and demonstrating the advantages of Minimally invasive Laparoscopy techniques.
Education
Master of Business Administration: Marketing, Expected in 08/2000 Williams College of Business – Xavier University - Cincinnati, OH, GPA:
Bachelor of Science: Liberal Arts, Expected in 12/1995 Xavier University - Cincinnati, OH GPA:
Member of Jesuit Honor Society (Alpha Sigma Nu
Associate of Science: Allied Health Science, Expected in 06/1987 Sinclair Community College - Dayton, OH GPA:
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