Senior Business Analyst Resume Example
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SENIOR BUSINESS ANALYST
Professional Summary
Detail-oriented Senior Business Analyst with extensive knowledge of market research and strategic/operational planning in healthcare. Dynamic individual with proven history of innovative and effective marketing strategies. Committed to accurate and detailed research.
Skills
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Work History
TigerspikeSenior Business Analyst | New York , NY | December 2011 - July 2020
- Perform business and financial analysis in support of the Service Line Executive Directors, in development of service line strategic /operational initiatives'.
- Provide ad hoc business and market share reports across the organization.
- Develop and report OR capacity study for Musculoskeletal Service line and Specialized Surgery service line.
- Selected Contributions:
- Producing quarterly market share analysis, identifying opportunities for market penetration, impacting market share growth by 5% in cardiovascular and musculoskeletal service lines.
- Created and maintained market competitive analysis by identifying key market differentiating resources for market competitors, providing strategic market penetration opportunities.
- Achieved 5% growth in physician referrals to ancillary services - through physician referral pattern analysis identifying new business opportunities.
- Delivered analysis of market, referrals and consumer trend impact on long and short-term strategies.
- Perform monthly and quarterly financial analysis for surgical service line, evaluating financial results compared to budget and prior year – identifying areas for improvement.
- Increased service line revenue by 2.0% through profit/loss analysis of high cost surgical procedures.
- Created proforma financial models for multiple new procedures/business lines - to include year over year cash flow and ROI measures.
- Conducted surgical utilization studies, identifying areas for improvement in block-time scheduling improving the utilization of operating room by 3%
- Performed annual sensitivity analysis for the hospitals ranking in US New and World Best - Best Hospital Ranking, identifying areas for improvement to maintain the hospital's #1 ranking in the city
- Utilize Power BI and Ohio Hospital Association Covid–19 dashboard – provide daily analysis of disease spread and resource utilization for Chief Operating Office and Chief Nursing Officer.
All In One AccountingBusiness Development Analyst | Minneapolis , MN | June 2001 - December 2011
- Performed quarterly market share analysis identifying new business growth opportunities.
- Responsible for customer satisfaction data analysis and identify best practices to address performance opportunities.
- Distribute key findings and service strategies to managers and executive staff and work closely with managers to identify key areas for improvement.
- Planned and initiated regional market share analysis and perform competitive intelligence research and analysis.
- Work closely with managers, providing support in the development of business plans for departments in their areas of responsibility.
- Provided service line development and continuous service line analysis and evaluation.
- Chaired the tobacco-free campus work group, lead the team through the development and implementation of the tobacco-free campus initiative.
- Member of the marketing/sales work group responsible for targeting key physician practices, leading to incremental increases in procedural revenue.
- Selected Contributions:
- Reduced cost of the Consumer Health Assessment Study by $10,000 by conducting research and analysis of consumer secondary data.
- Conducted financial analysis for cataract surgical cases reducing implant cost and driving revenue capture up 5%
- Produced extensive environmental assessment, and developed the organizations 2003, 2004 and 2005 Situation Audit - in support of strategic planning retreats.
- Co-chaired the service excellence team, leading members in the development of a new customer service program and implementing strategies to improve service process improving HCAHPS score by 5%.
- Achieved 5% increase in market share for surgical service through targeted mailing strategy - shifting market share from competitor -driving overall market share up 2%
- Identified key physician recruitment goals in support of the organization's vision through the implementation of medical staff development plan
TriHealth, Bethesda North HospitalTeam Leader - Certified Surgical Technologist | City , STATE | September 1989 - June 2001
- Managed the day-to-day operations of the surgical suite, providing exceptional patient care.
- Utilized conflict management skills to maintain the highest level of physician and patient satisfaction.
- Utilized strong relationship management skill with physicians and professional staff in the surgery suite.
- Communicate effectively with patients, physicians, management, staff and internal departments to coordinate the operations of the surgical suite.
- Selected Contributions:
- Implement cost reductions of $100.00 per procedure, through the effective use of supplies resources and process improvement.
- Provide continued education and training for 35 professional staff members in the care of Retinal Surgical patients.
- Reduced operating cost within Retinal Specialty by $200.00/case by instituting process improvement strategies.
- Traveled to Brazil in 1995, working with physicians implementing training programs and demonstrating the advantages of Minimally invasive Laparoscopy techniques.
Education
Master of Business AdministrationMarketingWilliams College of Business – Xavier UniversityCity, August 2000
Bachelor of ScienceLiberal ArtsXavier UniversityCity, State | December 1995
Member of Jesuit Honor Society (Alpha Sigma Nu
Associate of ScienceAllied Health ScienceSinclair Community CollegeCity, State | June 1987
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Resume Overview
School Attended
- Williams College of Business – Xavier University
- Xavier University
- Sinclair Community College
Job Titles Held:
- Senior Business Analyst
- Business Development Analyst
- Team Leader - Certified Surgical Technologist
Degrees
- Master of Business Administration Marketing
Bachelor of Science Liberal Arts
Associate of Science Allied Health Science
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