Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Detail-oriented Senior Business Analyst with extensive knowledge of market research and strategic/operational planning in healthcare. Dynamic individual with proven history of innovative and effective marketing strategies. Committed to accurate and detailed research.

  • Market Research & Analysis
  • Marketing Strategy
  • Strategic Planning
  • Predictive Modeling
  • Business/Financial Planning
  • Budgeting
  • Data Analysis
  • Competitive intelligence analysis
  • Proficient with Microsoft Window (Excel, PowerPoint, Access)
  • Experience with Power BI
  • Leadership & Team building
  • Customer Service Strategies
  • Process improvement
  • Relationship management
  • Customer demographics
Work History
Senior Business Analyst, 12/2011 to 07/2020
TigerspikeNew York, NY,
  • Perform business and financial analysis in support of the Service Line Executive Directors, in development of service line strategic /operational initiatives'.
  • Provide ad hoc business and market share reports across the organization.
  • Develop and report OR capacity study for Musculoskeletal Service line and Specialized Surgery service line.
  • Selected Contributions:
  • Producing quarterly market share analysis, identifying opportunities for market penetration, impacting market share growth by 5% in cardiovascular and musculoskeletal service lines.
  • Created and maintained market competitive analysis by identifying key market differentiating resources for market competitors, providing strategic market penetration opportunities.
  • Achieved 5% growth in physician referrals to ancillary services - through physician referral pattern analysis identifying new business opportunities.
  • Delivered analysis of market, referrals and consumer trend impact on long and short-term strategies.
  • Perform monthly and quarterly financial analysis for surgical service line, evaluating financial results compared to budget and prior year – identifying areas for improvement.
  • Increased service line revenue by 2.0% through profit/loss analysis of high cost surgical procedures.
  • Created proforma financial models for multiple new procedures/business lines - to include year over year cash flow and ROI measures.
  • Conducted surgical utilization studies, identifying areas for improvement in block-time scheduling improving the utilization of operating room by 3%
  • Performed annual sensitivity analysis for the hospitals ranking in US New and World Best - Best Hospital Ranking, identifying areas for improvement to maintain the hospital's #1 ranking in the city
  • Utilize Power BI and Ohio Hospital Association Covid–19 dashboard – provide daily analysis of disease spread and resource utilization for Chief Operating Office and Chief Nursing Officer.
Business Development Analyst, 06/2001 to 12/2011
All In One AccountingMinneapolis, MN,
  • Performed quarterly market share analysis identifying new business growth opportunities.
  • Responsible for customer satisfaction data analysis and identify best practices to address performance opportunities.
  • Distribute key findings and service strategies to managers and executive staff and work closely with managers to identify key areas for improvement.
  • Planned and initiated regional market share analysis and perform competitive intelligence research and analysis.
  • Work closely with managers, providing support in the development of business plans for departments in their areas of responsibility.
  • Provided service line development and continuous service line analysis and evaluation.
  • Chaired the tobacco-free campus work group, lead the team through the development and implementation of the tobacco-free campus initiative.
  • Member of the marketing/sales work group responsible for targeting key physician practices, leading to incremental increases in procedural revenue.
  • Selected Contributions:
  • Reduced cost of the Consumer Health Assessment Study by $10,000 by conducting research and analysis of consumer secondary data.
  • Conducted financial analysis for cataract surgical cases reducing implant cost and driving revenue capture up 5%
  • Produced extensive environmental assessment, and developed the organizations 2003, 2004 and 2005 Situation Audit - in support of strategic planning retreats.
  • Co-chaired the service excellence team, leading members in the development of a new customer service program and implementing strategies to improve service process improving HCAHPS score by 5%.
  • Achieved 5% increase in market share for surgical service through targeted mailing strategy - shifting market share from competitor -driving overall market share up 2%
  • Identified key physician recruitment goals in support of the organization's vision through the implementation of medical staff development plan
Team Leader - Certified Surgical Technologist, 09/1989 to 06/2001
TriHealth, Bethesda North HospitalCity, STATE,
  • Managed the day-to-day operations of the surgical suite, providing exceptional patient care.
  • Utilized conflict management skills to maintain the highest level of physician and patient satisfaction.
  • Utilized strong relationship management skill with physicians and professional staff in the surgery suite.
  • Communicate effectively with patients, physicians, management, staff and internal departments to coordinate the operations of the surgical suite.
  • Selected Contributions:
  • Implement cost reductions of $100.00 per procedure, through the effective use of supplies resources and process improvement.
  • Provide continued education and training for 35 professional staff members in the care of Retinal Surgical patients.
  • Reduced operating cost within Retinal Specialty by $200.00/case by instituting process improvement strategies.
  • Traveled to Brazil in 1995, working with physicians implementing training programs and demonstrating the advantages of Minimally invasive Laparoscopy techniques.
Master of Business Administration: Marketing, Expected in 08/2000
Williams College of Business – Xavier University - Cincinnati, OH,
Bachelor of Science: Liberal Arts, Expected in 12/1995
Xavier University - Cincinnati, OH

Member of Jesuit Honor Society (Alpha Sigma Nu

Associate of Science: Allied Health Science, Expected in 06/1987
Sinclair Community College - Dayton, OH

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School Attended

  • Williams College of Business – Xavier University
  • Xavier University
  • Sinclair Community College

Job Titles Held:

  • Senior Business Analyst
  • Business Development Analyst
  • Team Leader - Certified Surgical Technologist


  • Master of Business Administration
  • Bachelor of Science
  • Associate of Science

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