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Results-focused professional with strengths in project management and analysis. Over 10 years of experience as a Business Analyst. A proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
- User acceptance testing
- Project management
- Staff training and development
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- Product management
- Business process improvement
- Requirements gathering
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SENIOR BUSINESS ANALYST, 08/2018 to Current
Unisys – Fort Worth, TX,
Centers for Medicare & Medicaid Services (CMS), Data and Systems Group, Transformed Medicaid Statistical Information (T-MSIS).
- Compile and analyze 300+ requirements using ongoing interview sessions collaboration with Centers for Medicare & Medicaid and other stakeholders.
- Conduct impact analysis on existing 100+ requirements to identify missing requirements.
- Convey context and detail as required to the development team.
- Develop quality User Stories and acceptance criteria in collaboration with the Product Owner.
- Collaborate with Centers for Medicare & Medicaid to develop acceptance criteria or test cases for the system.
- Guide over 6 developers on project business value and the functions of the business domain to support the delivery of value to Centers for Medicare & Medicaid.
- Facilitate 15+ effective Kanban ceremonies every 3 weeks leading to improved WIP and team throughput.
- Liaison for communication between 10+ key resources involved in every aspect of the project.
- Champion the creation of a space for cohort of over 7 Business Analyst across project for cross collaboration and sharing knowledge.
- Design project roadmap for 2+ option years.
- Compiled current business intelligence data into reports and presentations.
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
LEAD BUSINESS ANALYST, 10/2014 to 08/2018
Medidata Solutions – Boston, MA,
Centers for Medicare & Medicaid Innovation (CMMI), Health Plan Innovation project & Seamless Care Models Group.
- Spearheaded the Seamless Care Organization, Value Based Insurance Design and Medication Therapy Management (MTM) models under the direction of Centers for Medicare & Medicaid Innovation.
- Created and maintained 2 project schedules according to Project Portfolio and Statement of Work (SOW).
- Assigned tasks to 2 junior business analysts according to Project Plan.
- Designed over 10 wireframes using Axure RP software.
- Developed an internal process for the development teams to receive, triage, and prioritize Service requests and/or change request received.
- Performed gap analysis and conducted brainstorming sessions with key multi-disciplinary stakeholders to analyze requirements.
- Elicited and developed business requirements, business rules, system logic, system process diagrams user stories, user acceptance process.
- Supported internal testing including data validation.
- Analyzed, communicated and validated requirements and business processes designed for reporting and analytics in Salesforce.
- Tailored reports and dashboard requirements to meet operational, functional, executive reporting requirements.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
PROGRAM MANAGER, 11/2010 to 10/2014
Bank Of America Corporation – Auburn, WA,
Health Leads at Johns Hopkins Harriet Lane Clinic Technology and social needs intervention
- Spearheaded the successful integration of 3 Hopkins programs into the Epic Electronic Medical System (EMS).
- Orchestrated and implemented a plan of action bringing key multi-disciplinary stakeholders together including the head of IT leading to better utilization of clinic data and evaluation of program.
- Utilized management techniques to plan and organize a robust public health resource connections program serving over 5,000 patients with their needs.
- Recruited, trained and managed over 30 advocates from Johns Hopkins University on an annual basis.
- Trained over 40 clinical staff annually on program model, community resources and patient referral process including Medicaid & Medicare eligibility.
- Worked with multi-disciplinary officials and groups within the clinic including Medicaid and WIC specialists.
- Increased and maintained a consistent advocate retention rate of 85% each semester.
- Developed 6 leadership team members every semester by providing guidance around volunteer management, goal setting, training and professional development.
- Designed and implemented over 50 interactive trainings in the areas of cultural competency, client interaction, and community resources.
- Analyzed qualitative and quantitative data that led to the modification of our referral system and a 70% increase in the number of clients served per month.
- Provided in-depth case support for over 1,200 patients annually to ensure the delivery of quality service.
- Served as Co-Chair of the John’s Hopkins Harriet Lane Clinic Community Advisory Board.
- Managed 7 staff members across departments on “Data Reports Committee”; developed key metrics around increasing resource connections, unique clients and quality case management.
- Designed user-friendly reports in Salesforce for program department.
- Selected to participate on “CCx PM Advisory Team” to provide input on the design and implementation of Salesforce.
Master of Public Health: Health Management and Policy, Expected in
University of North Texas Health Science Center - Fort Worth, Texas
GPA:
Bachelor of Science: Biology & Chemistry, Expected in
Texas Woman’s University - Denton, Texas
GPA:
- Certifications: CSM, SAFe 5 POPM, ITIL.
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