Results-focused professional with strengths in project management and analysis. Over 10 years of experience as a Business Analyst. A proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
User acceptance testing
Project management
Staff training and development
Product management
Business process improvement
Requirements gathering
Experience
SENIOR BUSINESS ANALYST, 08/2018 to Current Unisys – Fort Worth, TX,
Centers for Medicare & Medicaid Services (CMS), Data and Systems Group, Transformed Medicaid Statistical Information (T-MSIS).
Compile and analyze 300+ requirements using ongoing interview sessions collaboration with Centers for Medicare & Medicaid and other stakeholders.
Conduct impact analysis on existing 100+ requirements to identify missing requirements.
Convey context and detail as required to the development team.
Develop quality User Stories and acceptance criteria in collaboration with the Product Owner.
Collaborate with Centers for Medicare & Medicaid to develop acceptance criteria or test cases for the system.
Guide over 6 developers on project business value and the functions of the business domain to support the delivery of value to Centers for Medicare & Medicaid.
Facilitate 15+ effective Kanban ceremonies every 3 weeks leading to improved WIP and team throughput.
Liaison for communication between 10+ key resources involved in every aspect of the project.
Champion the creation of a space for cohort of over 7 Business Analyst across project for cross collaboration and sharing knowledge.
Design project roadmap for 2+ option years.
Compiled current business intelligence data into reports and presentations.
Pinpointed inefficiencies in business processes and recommended improved policies.
Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
LEAD BUSINESS ANALYST, 10/2014 to 08/2018 Medidata Solutions – Boston, MA,
Centers for Medicare & Medicaid Innovation (CMMI), Health Plan Innovation project & Seamless Care Models Group.
Spearheaded the Seamless Care Organization, Value Based Insurance Design and Medication Therapy Management (MTM) models under the direction of Centers for Medicare & Medicaid Innovation.
Created and maintained 2 project schedules according to Project Portfolio and Statement of Work (SOW).
Assigned tasks to 2 junior business analysts according to Project Plan.
Designed over 10 wireframes using Axure RP software.
Developed an internal process for the development teams to receive, triage, and prioritize Service requests and/or change request received.
Performed gap analysis and conducted brainstorming sessions with key multi-disciplinary stakeholders to analyze requirements.
Elicited and developed business requirements, business rules, system logic, system process diagrams user stories, user acceptance process.
Supported internal testing including data validation.
Analyzed, communicated and validated requirements and business processes designed for reporting and analytics in Salesforce.
Tailored reports and dashboard requirements to meet operational, functional, executive reporting requirements.
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
PROGRAM MANAGER, 11/2010 to 10/2014 Bank Of America Corporation – Auburn, WA,
Health Leads at Johns Hopkins Harriet Lane Clinic Technology and social needs intervention
Spearheaded the successful integration of 3 Hopkins programs into the Epic Electronic Medical System (EMS).
Orchestrated and implemented a plan of action bringing key multi-disciplinary stakeholders together including the head of IT leading to better utilization of clinic data and evaluation of program.
Utilized management techniques to plan and organize a robust public health resource connections program serving over 5,000 patients with their needs.
Recruited, trained and managed over 30 advocates from Johns Hopkins University on an annual basis.
Trained over 40 clinical staff annually on program model, community resources and patient referral process including Medicaid & Medicare eligibility.
Worked with multi-disciplinary officials and groups within the clinic including Medicaid and WIC specialists.
Increased and maintained a consistent advocate retention rate of 85% each semester.
Developed 6 leadership team members every semester by providing guidance around volunteer management, goal setting, training and professional development.
Designed and implemented over 50 interactive trainings in the areas of cultural competency, client interaction, and community resources.
Analyzed qualitative and quantitative data that led to the modification of our referral system and a 70% increase in the number of clients served per month.
Provided in-depth case support for over 1,200 patients annually to ensure the delivery of quality service.
Served as Co-Chair of the John’s Hopkins Harriet Lane Clinic Community Advisory Board.
Managed 7 staff members across departments on “Data Reports Committee”; developed key metrics around increasing resource connections, unique clients and quality case management.
Designed user-friendly reports in Salesforce for program department.
Selected to participate on “CCx PM Advisory Team” to provide input on the design and implementation of Salesforce.
Education and Training
Master of Public Health: Health Management and Policy, Expected in University of North Texas Health Science Center - Fort Worth, Texas GPA:
Bachelor of Science: Biology & Chemistry, Expected in Texas Woman’s University - Denton, Texas GPA:
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