Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Results-focused professional with strengths in project management and analysis. Over 10 years of experience as a Business Analyst. A proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • User acceptance testing
  • Project management
  • Staff training and development
  • Product management
  • Business process improvement
  • Requirements gathering
UnisysFort Worth, TX,

Centers for Medicare & Medicaid Services (CMS), Data and Systems Group, Transformed Medicaid Statistical Information (T-MSIS).

  • Compile and analyze 300+ requirements using ongoing interview sessions collaboration with Centers for Medicare & Medicaid and other stakeholders.
  • Conduct impact analysis on existing 100+ requirements to identify missing requirements.
  • Convey context and detail as required to the development team.
  • Develop quality User Stories and acceptance criteria in collaboration with the Product Owner.
  • Collaborate with Centers for Medicare & Medicaid to develop acceptance criteria or test cases for the system.
  • Guide over 6 developers on project business value and the functions of the business domain to support the delivery of value to Centers for Medicare & Medicaid.
  • Facilitate 15+ effective Kanban ceremonies every 3 weeks leading to improved WIP and team throughput.
  • Liaison for communication between 10+ key resources involved in every aspect of the project.
  • Champion the creation of a space for cohort of over 7 Business Analyst across project for cross collaboration and sharing knowledge.
  • Design project roadmap for 2+ option years.
  • Compiled current business intelligence data into reports and presentations.
  • Pinpointed inefficiencies in business processes and recommended improved policies.
  • Kept track of simultaneous project milestones using tactical approaches, established practices and strategic plans focused on production, schedule and budget objectives.
LEAD BUSINESS ANALYST, 10/2014 to 08/2018
Medidata SolutionsBoston, MA,

Centers for Medicare & Medicaid Innovation (CMMI), Health Plan Innovation project & Seamless Care Models Group.

  • Spearheaded the Seamless Care Organization, Value Based Insurance Design and Medication Therapy Management (MTM) models under the direction of Centers for Medicare & Medicaid Innovation.
  • Created and maintained 2 project schedules according to Project Portfolio and Statement of Work (SOW).
  • Assigned tasks to 2 junior business analysts according to Project Plan.
  • Designed over 10 wireframes using Axure RP software.
  • Developed an internal process for the development teams to receive, triage, and prioritize Service requests and/or change request received.
  • Performed gap analysis and conducted brainstorming sessions with key multi-disciplinary stakeholders to analyze requirements.
  • Elicited and developed business requirements, business rules, system logic, system process diagrams user stories, user acceptance process.
  • Supported internal testing including data validation.
  • Analyzed, communicated and validated requirements and business processes designed for reporting and analytics in Salesforce.
  • Tailored reports and dashboard requirements to meet operational, functional, executive reporting requirements.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
PROGRAM MANAGER, 11/2010 to 10/2014
Bank Of America CorporationAuburn, WA,

Health Leads at Johns Hopkins Harriet Lane Clinic Technology and social needs intervention

  • Spearheaded the successful integration of 3 Hopkins programs into the Epic Electronic Medical System (EMS).
  • Orchestrated and implemented a plan of action bringing key multi-disciplinary stakeholders together including the head of IT leading to better utilization of clinic data and evaluation of program.
  • Utilized management techniques to plan and organize a robust public health resource connections program serving over 5,000 patients with their needs.
  • Recruited, trained and managed over 30 advocates from Johns Hopkins University on an annual basis.
  • Trained over 40 clinical staff annually on program model, community resources and patient referral process including Medicaid & Medicare eligibility.
  • Worked with multi-disciplinary officials and groups within the clinic including Medicaid and WIC specialists.
  • Increased and maintained a consistent advocate retention rate of 85% each semester.
  • Developed 6 leadership team members every semester by providing guidance around volunteer management, goal setting, training and professional development.
  • Designed and implemented over 50 interactive trainings in the areas of cultural competency, client interaction, and community resources.
  • Analyzed qualitative and quantitative data that led to the modification of our referral system and a 70% increase in the number of clients served per month.
  • Provided in-depth case support for over 1,200 patients annually to ensure the delivery of quality service.
  • Served as Co-Chair of the John’s Hopkins Harriet Lane Clinic Community Advisory Board.
  • Managed 7 staff members across departments on “Data Reports Committee”; developed key metrics around increasing resource connections, unique clients and quality case management.
  • Designed user-friendly reports in Salesforce for program department.
  • Selected to participate on “CCx PM Advisory Team” to provide input on the design and implementation of Salesforce.
Education and Training
Master of Public Health: Health Management and Policy, Expected in
University of North Texas Health Science Center - Fort Worth, Texas
Bachelor of Science: Biology & Chemistry, Expected in
Texas Woman’s University - Denton, Texas
  • Certifications: CSM, SAFe 5 POPM, ITIL.
  • CSM,
  • SAFe 5 PO/PM,
  • ITIL

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