Senior Business Analyst Resume Example
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SENIOR BUSINESS ANALYST
Summary
I am a dedicated team worker with over 28 years' experience in the Life and Annuity Insurance industries, filled with high energy work ethics, effective communication skills and a commitment to quality, efficient and effective service. Talents include exceptional organization, time management, and multi-tasking abilities.These qualities enable me to provide your company with experienced Systems and Business Analysis, Quality Control, Information Technology, Web Programming and other computer systems related skills, thus enabling your company to attain its stated goals.
Professional Profile
Business system professional with considerable experience in a wide range of functions that includes:
- Business Analysis
- Quality Assurance management
- System design, development and implementation
- System and data analysis
- Business process and system functionality enhancements
- Product testing and implementation
- End user training and documentation
Experience
Senior Business Analyst03/2009 to 10/2015Aetna Inc.Hampton , VA
- Act as liaison between Operations staff and Information Technology (IT) department.
- Responsible for collecting, documenting, and analyzing business requirements of current and proposed process solutions to define project scope and offer appropriate recommendations.
- Gather business requirements via JAD Sessions; prepare Use-Cases, BRDs, Screen Mock-Ups, Context Diagrams, Activity Diagrams and Gap Analysis.
- Responsible for coordinating and participating in testing processes including user acceptance, conversion and integration testing; creating and executing test plans and test scripts.
- Work closely with IT on system design, data modeling, sourcing of data and resource coordination.
- Lead BA to coordinate resources and participate in gathering requirements and user acceptance testing for the company's new public website, Agent website and the replacement of the company's Group Tracking System.
- Primary resource for the implementation and maintenance of the SPARK extract.
- Lead BA responsible for validating data in ACORD files sent to external agencies.
- Integral member of the analysis team for enhancements to the company's internal and external websites; involved in user acceptance testing of Business Objects reports.
Business Analyst11/2007 to 03/2009Acadia Healthcare Inc.Laplace , LA
- Act as liaison between Operations staff and Information Technology (IT) department.
- Responsible for collecting, documenting, and analyzing business requirements of current and proposed process solutions to define project scope and offer appropriate recommendations.
- Responsible for coordinating and participating in testing processes including user acceptance, conversion and integration testing; creating and executing test plans and test scripts.
- Create written project documentation and communications; participate in business requirement/project meetings.
- Primary resource for the design and user acceptance testing of the company's Plan Administration website.
- Primary resource for enhancements to the company's Customer website.
Assistant Manager07/2007 to 10/2007Smartstyle Hair SalonsAvon Park , FL
- Manage the Quality Assurance resources and activities.
- Review functional specifications; worked with Business Analysts and User Acceptance Testers (UAT) to identify, define and document appropriate test conditions for new applications and enhancement to existing applications.
- Review test results generated by UAT; sign off the implementation of system changes.
- Coordinate the analysis and documentation of application errors to Software Developers for correction.
- Create complex queries for the functional areas, internal and external auditors.
UAT Analyst09/2003 to 06/2007Cubic TelecomRoyal Oak , MI
- Performed analysis and documentation of applications errors for submission to Software Developers for correction.
- Created Oracle PL/SQL scripts to generate reports and to identify complex data errors for correction.
- Prepared training materials, user guidelines and procedures needed for the implementation of new system functionalities.
- Integral member of the analyst team involved in the testing and system implementation of four new individual life products.
- Primary resource involved in the implementation of the new premium payment system functionality.
Junior Programmer 01/2001 to 09/2003Pgim Global Short Duration High Yield Fund, Inc.Virtual , GA
- Incorporated interactive elements in web applications and web pages; interrogated database to provide online information.
- Performed system design, technical coding, review, testing and implementation of new applications.
- Primary 'troubleshooter' for Intranet team - addressed and resolved numerous technical and management issues and managed ongoing system support.
- Created online reports and new interactive systems for several departments thus eliminating the manual processes.
- A member of the development team for enhancements to CAPSIL 5.1.
Trainee Programmer 01/2000 to 12/2000Smartstyle Hair SalonsAvon , CO
- Created interactive elements and enhanced e-business initiatives.
- Performed systems design, technical coding, reviewed and tested the first e-business website for the Life Insurance industry.
- Worked closely with the users to conceptualize and launch this website for the members of the Life Insurance Company Association (LICA).
Assistant Manager02/1995 to 12/1999Tbc CorporationBaton Rouge , LA
- An integral member of the user acceptance testing team involved in the implementation of CAPSIL 5.1.
- Prepared test plans, test materials and documented test results.
- Responsible for the Year Two Thousand (Y2K) compliance testing of CAPSIL 5.1.
- Responsible for the training of CAPSIL 5.1 in the Bahamas, Cayman and Jamaica for users in the Customer Service, Premium Processing and New Business departments.
Supervisor 10/1993 to 01/1995Maricopa County, ArizonaGila Bend , AZ
- Prepared commission statement for agents in Bahamas and Cayman.
- Managed the loading and processing of policy data from the Cayman, Bahamas, Puerto Rico and Bermuda offices.
- Key contract person in liaison with the Bahamas, Cayman, Puerto Rico and Bermuda offices.
Senior Query Analyst 05/1991 to 09/1993Life Of JamaicaCity , STATE
- Managed and reviewed the analysis of query completed by other members of the team.
- Prepare query analysis requested by agents wanting to identify the true status of their client policies.
- These analysis included loan history, premium history, and reason for lapse status, suspense balances and misapplication of payments.
Junior Query Analyst 08/1990 to 04/1991Life Of JamaicaCity , STATE
- Prepare query analysis requested by agents wanting to identify the true status of their client policies.
- These analysis included loan history, premium history, and reason for lapse status, suspense balance and misapplication of payments.
Clerk 10/1987 to 07/1990Life Of JamaicaCity , STATE
- Responsible for the processing of policy reinstatement.
- Processed Term Renewal calculations; updated policies with new premium and prepared term renewal letters for customers.
- Responsible for the processing of Policy Review Statements where the customer elects the increase coverage on their policy anniversary; updated policy with the coverage and premium selected.
Education
In Progress: MBA - Information Technology2016Ashford University United States
Certificate: Business Analysts2014Duke University United States
FLMI: Insurance Exam2003LOMA United States
Bachelor of Science: Computing and Management Studies2001University of TechnologyCity, Jamaica
Skills
- BUSINESS KNOWLEDGE: Knowledge of the products and services offered by two leading Life Insurance companies and one Annuity Insurance company. In-depth knowledge on the standard operating procedures for the Premium Processing, New Business, Underwriting, Customer Service, Quality Assurance and Model Office departments. In-depth user and technical knowledge on the company's core business and point of sale systems which are Vantage One, CISLIFE, CAPSIL 5.1, PX3000, CISPRO and APEX.
- LEADERSHIP: Coaching, mentoring and manage resources on certain projects.
- BUSINESS ANALYSIS: Gather Requirements, JAD Sessions, Use-Case Modeling, Mock-ups, Data Modeling, Context Diagram, Activity Diagram, Test Plans, Document Analysis, Process Analysis.
- METHODOLOGIES: Agile, Waterfall, Iterative, Hybrid
- TOOLS: Visio 2001-10, MSSQL 2008, Snag-it, MS Word/Excel/PowerPoint/Access 2000-10. Crystal Reports, Business Objects.
- PROGRAMMING: HTML, ColdFusion, MS Access, Oracle PL/SQL, SQL, COBOL
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Resume Overview
School Attended
- Ashford University
- Duke University
- LOMA
- University of Technology
Job Titles Held:
- Senior Business Analyst
- Business Analyst
- Assistant Manager
- UAT Analyst
- Junior Programmer
- Trainee Programmer
- Supervisor
- Senior Query Analyst
- Junior Query Analyst
- Clerk
Degrees
- In Progress : MBA - Information Technology 2016
Certificate : Business Analysts 2014
FLMI : Insurance Exam 2003
Bachelor of Science : Computing and Management Studies 2001
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