senior business analyst resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Seasoned Business Analyst successful at responding to shifting business needs and priorities in systematic and effective way. Well-versed in implementation of operational assessments and conducting functional requirements analysis for businesses of all sizes. Quantitative expert with exceptional speed in analysis of quarterly and annual reports and providing comprehensive syntheses.

  • SDLC methodologies: Agile/scrum methodologies, Waterfall .
  • Project Management Tools: Jira, Confluence, CRM, MS Project, MS Office Suite(Outlook , Access, Azure, Word, Excel, Powerpoint), Microsoft 365, VBA.
  • Database Tools: SQL, PL/SQL.
  • ERP Packages : SAP R/3.
  • Reporting Tools: SAP Business Objects, Crystal Reports , Tableau.
  • Testing Tools: Postman , Quality Center.
  • Modeling and Design tools: Visio.
  • Data Analytics using Google Analytics.
  • Experience in designing wireframes and data mapping.
  • Expert in Data Visualization , Dashboards and descriptive statistics.
Work History
09/2015 to 11/2019
Senior Business Analyst Apex Systems Fort Collins, CO, Chile
  • Tools Used : SQL, MS Excel, GVAP,Tableau, Visio, Visual studio 2008, Confluence, Jira, Google Analytics, SAP BO/BI.
  • Key responsibilities Handled:
  • Participated in Project planning for Solution Implementation. Contribute/Confirm level of effort for Developmental tasks.
  • Self-Monitors project adherence to deadlines.
  • Deliver Solutions that require decision and rules based processing using variety of Experian Decision Analytics products.
  • Completed in-depth analysis for business optimization projects, reporting tools, back office programs and payment processing apps.
  • Communicated and Implemented Strategies alongside technical teams.
  • Extensive Experience in writing complex Use Cases and User Stories, test plans, test conditions and scripts.
  • Did AS-IS and TO-BE analysis while comparing data with expected format.
  • Perform Complex research and analysis to support business operations and develop recommendations based off findings.
  • Develop and report on Project-based key Performance Indicators (KPI).
  • Review monthly results with project delivery teams to highlight performance and coordinate on forecasts.
  • Participation in transition of reporting/ controlling activities from client location.
  • Data Extraction from different tools/ systems (SAP and others) and their consolidation according to client's wishes.
  • Proficient in SQL programming (creating and updating queries).
  • Develop new and modify existing SQL code to meet objectives.
  • Advanced knowledge on Excel in using complex functions ,pivot tables, graphing and charting using formulas.
  • Partnered with developers to automate manual processes saving time and money while decreasing errors.
  • Expertise in data visualization and building reports using Tableau.
  • Expertise in converting Business Requirements into technical design and implementation, analyzing issues from system documentation and recommend solutions.
  • Provides Technical consultation and expertise in design and implementation of client programs.
  • Mentored and trained new team members. Advised other team members on batch best practices and provides consultation on complicated project issues.
  • Experienced in both system and user acceptance testing and documentation of reported defects.
  • Conduct final quality analysis on programs reviewing accuracy of output.
  • Worked directly with stakeholders and business and involved in E2E SIT /QA / UAT / Production implementation phases.
06/2012 to 08/2015
Business Analyst Foot Locker Pasadena, CA,
  • Tools Used: SQL , MS excel, MS WORD, MS Azure, MS PowerPoint.
  • Key responsibilities handled:
  • Led project teams, internal and external, to achieve project defined milestones and deliverables.
  • Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams.
  • Translated business user concepts and ideas into comprehensive business requirements and design documents.
  • Responsible for assessing cross impacts as part of project support which includes working directly with LOB VPs to make recommendations on process changes and define implementation roadmaps.
  • Created project plans in accordance with project management framework standards and procedures.
  • Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.
  • Planned, facilitated and reported on quality assurance testing efforts.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
03/2010 to 04/2012
Business Analyst Foot Locker Pembroke Pines, FL, India
  • SQL, MS Word, MS Excel.
  • Client : Rosetta Stone.
  • Responsibilities Handled:
  • Analyzed & managed business requirements processes.
  • Created & developed functional & non-functional requirements for the full policy lifecycle automated rating & issuance systems.
  • Created weekly reports in designed excel spreadsheet and pivot tables.
  • Maintained influential relationship with vendors and customers.
  • Conduct data retrieval and transformation along with conducting quantitative and qualitative analysis.
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
Expected in 05/2008 to to
Bachelor of Technology: Electronics and Instrumentation Engineering
JNTU - India,

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Resume Overview

School Attended

  • JNTU

Job Titles Held:

  • Senior Business Analyst
  • Business Analyst
  • Business Analyst


  • Bachelor of Technology

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