Senior Business Analyst Resume Example
Professional and well-rounded [Job Title] with superior clerical skills and [Industry] expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements.
Enterprising [Job Title] with over [Number] years of experience supporting busy company owners and leadership. Proficient in assisting with both business and personal requirements to promote efficiency. Highly-organized with talent for multitasking using superior time management and decision-making abilities. Forward-thinking [Job Title] with experience aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Successful at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment.
Personable [Job Title] with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Energetic [Job title] with extensive experience in [Type] support roles. Focused on driving productivity by leveraging advanced administrative support skills. Dedicated to maintaining open lines of communication with leadership and colleagues. Polished and professional [Job Title] successful at supporting executive productivity and business operations. Knowledgeable about [Industry] practices and regulations, as well as office management protocols and calendar management. Works well with minimal oversight to carry out demanding work.
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Los Angeles , CAArthur J Gallagher & Co./Dec 2009 to Current
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve efficiency.
- Streamlined operational efficiencies, gathering requirements to facilitate on-time, under-budget corporate transitions.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet quality standards and deadlines.
- Manipulated data using pivot tables, pivot charts and macros in Excel.
- Boosted company efficiency and customer satisfaction by streamlining or eliminating inefficient processes.
- Defined scope, budget and goal of new projects, including [Type] and [Type].
- Reduced organizational operating costs by streamlining processes.
- Supported customers with online billing, access and account issues.
- Provided thorough [Type] technical support and problem resolution for over [Number] customers daily.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
Boston , MAUnicef/May 2004 to Mar 2020
- Managed master [Type] calendar for [Number] personnel.
- Oversaw special event calendars for [Type] group, factoring in availability and expected operational demands to keep workloads in balance.
- Opened, read and wrote answers to routine letters and correspondence for executives.
- Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
- Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
- Revised and maintained master calendar for client appointments.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Roseville , CAEaton Corporation/Sep 2005 to Nov 2009
- Prepared presentations for customers and staff members detailing project scope, progress and results.
- Documented all labor hours and budget expenses for project.
- Oversaw adherence to project timelines and budget constraints.
- Assembled briefs and prepared PowerPoint presentations.
- Produced status reports for customers and senior management.
- Set project goals and schedule with owners and team members.
- Managed work streams for both routine and special projects simultaneously.
- Updated and distributed weekly project schedules and milestones.
- Wrote project documentation, facilitated meetings and managed training initiatives for team of [Number][Job title]s.
- Arranged meetings with external organizations and stakeholders, overseeing all logistical needs for [Number] personnel.
Vancouver , WAJubitz/Jan 1999 to Aug 2005
- Oversaw executive schedules for team of [Number][Industry] leaders.
- Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Researched topics of interest and culled gathered information to produce concise reports.
- Opened, read and wrote answers to routine letters and correspondence for executives.
- Obtained signatures for important financial and legal documents.
- Set up meeting and event logistics for senior management, including executives and board of directors.
- Revised and maintained master calendar for client appointments.
- Crafted proposals and memos using desktop publishing and word processing software.
- Compared information and coordinated with other Executive Assistants to arrange accommodations, transportation and personal assistance, providing logistical support to visiting executives.
- Coordinated customer-facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
- Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel to [Location] and [Location].
- Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
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Resume Overview
School Attended
- Capella University
- University Of Maryland - University College
Job Titles Held:
- Senior Business Analyst
- Executive Assistant to the Chief Executive Officer
- Project Coordinator
- Executive Assistant to the Vice President
Degrees
- Master of Science : Marriage And Family Therapy
Bachelor of Science : Psychology
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