Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.

Enthusiastic Job Title and dedicated employee with integrity, strong work ethic and great leadership skills. Over Number years of experience building revenues, improving processes and driving business growth through periods of ranging market health. Exceptionally aware of early warning signs of economic downturn with strategic adaptability.

  • Operational Assessments
  • Business Process Mapping
  • Scheduling
  • Data Analysis
  • Business Analysis
  • Process Improvement
  • Business Development
  • Insurance Knowledge
  • Training Materials
  • Business Solutions
  • Software Development
  • Product Development
  • Data Migration
  • Forecasting and Planning
Work History
04/2017 to Current
Senior Business Analyst Caci International Inc. Los Ranchos De Albuquerque, NM,
  • Contributed to balance sheet reconciliation reviews for compliance with corporate policies.
  • Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
  • Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Streamlined techniques to support agile methodology implementations.
  • Directed business analysts in executing and delivering various tactical and strategic plans.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Created new analytical systems to boost vital business metrics visibility.
  • Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
  • Collaborated with internal business partners to implement commission arrangements.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Detailed security-related incidents, including Type and Type into reports for dissemination to Job title.
02/2007 to 04/2017
Medical Management Intake Representative, UMIII Anthem BlueCross BlueShield City, STATE,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
  • Reviewed, evaluated and identified requirements for testability.
02/2001 to 02/2007
Medical Assistant/Front Office Administratior Gastroenterology Specialist Inc. City, STATE,
  • Provided medical billing and coding duties.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
  • Kept equipment operating by following operating instructions and troubleshooting any problems.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Submitted insurance claims and updated patients' insurance information.
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Used Software to maintain and update over Number medical records.
  • Comforted patients by anticipating patients' anxieties, answering patients’ questions and maintaining reception area.
  • Collected deductibles and copays to post money to patient accounts.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Scheduled and accompanied clients to medical appointments.
  • Obtained all prescribed laboratory testing.
  • Obtained pre- and post-treatment vital signs and weight.
  • Offered age-appropriate patient care before, during and after exams.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Compiled necessary documents for surgical billing packages.
  • Oriented and trained new staff on proper procedures and policies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Monitored Type test accuracy using quality controls.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Prepared and administered medications to alleviate patient symptoms.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Documented vital signs and health history for Number patients every Timeframe.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Report significant information and changes in patient condition to nurse supervisor.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Collected histories, vitals and current complaints via patient interviews.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Gathered forms, copied insurance cards and Action to collect patient information for billing and insurance filing.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Escorted patients to examination rooms.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Attended required training, education and meetings.
  • Assisted physicians in follow-through of care.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Taught patients about medications, procedures and care plan instructions.
  • Prepared initial patient charts for admission.
  • Collected all pertinent data and calculations to aid physician in interpreting results.
Expected in 03/1997
Medical Assistant- Diploma : Medical Assistant
Kee Business College - Newport News, VA,
Expected in
: Psychology, English, History, Biology, Computer Pr
Thomas Nelson Community College - Hampton, VA
Expected in 09/1992
Phoebus High School - Hampton, VA

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School Attended

  • Kee Business College
  • Thomas Nelson Community College
  • Phoebus High School

Job Titles Held:

  • Senior Business Analyst
  • Medical Management Intake Representative, UMIII
  • Medical Assistant/Front Office Administratior


  • Medical Assistant- Diploma

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