senior business analyst resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
A Perceptive Senior Business Analyst with over 7 years of extensive industry experience in analyzing complex business problems and identifying opportunities to reduce costs. Expertise in requirement elicitation, documentation, and technical know-how allows us to easily translate business needs into practical solutions. I have a proven track record of success in various domains and can work efficiently in both waterfall and agile environments by utilizing the various SDLC phases. As a confident and capable leader, I can effectively manage cross-functional teams to develop, document, and deliver process innovations that provide genuine value to end users.
Skills
Technical Skills
Microsoft Office Suite
System Integration
Microsoft Dynamics
Crm
Regression Testing
Excel
Soft Skills
Outstanding Customer Service
Issue Resolution
Business Requirements
Technical Support
Education
Expected in 07/2020 to to
High School Diploma: OCDSB - Ottawa, ON, GPA:
Expected in 10/2011 to to
Associate of Arts: Business/ Mass Communications Rivers State University - Nigeria., GPA:
Work History
02/2021 to 02/2023
Senior Business AnalystCushman & Wakefield – Springfield, OH,
Often tackled projects across multiple domains and handled new business domains with the same level of confidence as familiar ones
Reduced corporate expenses by streamlining incentive and demand processes across regions.
Increased client patronage by 65% through strategic analysis and performance metrics to identify opportunities and ensure well-informed decision-making.
Coordinated and oversaw the work of other BAs related to a specific project reducing client complaints by 90%.
Worked with team leads and managed leadership, establishing a robust talent pool with a focus on people and continuous improvement.
Guided teams and refined Agile techniques throughout the journey and evolution of delivery cycles, establishing a documentation framework to support Agile methodology implementation with a Waterfall-centric delivery team.
Collaborated with the developers to ensure the software attains the highest quality after successful testing and bug fixing
10/2017 to 11/2021
Change AnalystAtlas Executive Consulting – San Diego, CA,
Responsible for driving client's business processes by analyzing clients present state and suggesting specific solutions for improving organizational needs
I facilitated communication between various departments within the organization and the business resulting in 92% customer satisfaction
Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.
Proactively developed and proposed changes increasing productivity compliance by 50% and other positive indicator metrics.
Generated ideas, developed them, and then implemented them to reach their goals.
Reviewed historical documentation to discern trends in operational metrics, informing future decisions on operational changes and potential improvements.
Participated in high-level change management strategic planning, incorporating input from stakeholders and internal support staff,
Developed and delivered change management support documentation and manuals.
Acted as the primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel.
Complied with applicable local, state, and federal compliance guidelines relating to business operations during changes.
I conducted analysis to determine if several implementations were advantageous for the company, resulting in a 70% decrease in expenses.
03/2014 to 02/2017
Junior Business AnalystVickott Black Int. Ltd. – City, STATE,
Worked in agile design and development process to build agile user stories with detailed acceptance criteria
Researched competitors to build reports of rising trends in hospital equipment markets this increased sales by 70%
Actively participated in project team meetings and lead when necessary
Participated in and frequently lead customer meetings and elaboration sessions to solve customer pain points
Developed and produced documentation material to support client initiatives/implementations
Collaborated effectively with my team and communicated assertively with customers, impacted business units, external partners, and vendors (when necessary) on cross-functional projects. I took charge of ensuring the timely completion of tasks and played a decisive role in decision-making.
Designed business process flow/business workflow
Surveyed clients to ascertain requirements and expectations for products.
Collaborated with teams in product line transition to streamline manufacturing footprint.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Conducted and/or supported user training session
Collaborated with Business users, project leads, and project team to resolve issues after testing.
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