senior business analyst resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Proactive Senior Business Analyst eager to apply both business acumen and common-sense wisdom to improving ongoing business processes. Expertise in designing, applying, and monitoring process changes to achieve superlative results. Skilled in gathering business and systems requirements, user acceptance testing, and end-user training. Advanced skill in collaborating with staff, technical teams, vendors, project managers, and senior management in a cross-matrix environment. Vast knowledge of best practices, regulatory standards, and measuring outcomes used to demonstrate evidence of compliance. Accomplished at optimizing solutions and leveraging lessons to inform future decision-making.

  • Data Compiling
  • Trend Data Analysis
  • Spreadsheet Development
  • Templates Management
  • Document Library Maintenance
  • Executive-Level Presentations
  • Program Testing
  • Specifications Documentation
  • Requirements Analysis
  • Investigative Approach
  • Complex Problem Solving
  • Dependability and Integrity
Work History
Senior Business Analyst, 01/2017 to Current
Cb Richard EllisJuno Beach, FL,
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Identified process inefficiencies through gap analysis and outlined sensible solutions.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Mapped current business and operational processes and recommended areas for improvement.
  • Reviewed files, records and other documents to obtain business information and key data informing f to development requests.
  • Designed specific test scripts and administered user acceptance testing to achieve smooth transitions during installations of new document imaging application
  • Delivered in-depth training, imparting knowledge of best practices for using applications, and minimizing errors.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Monitored participant workflow and behaviors throughout training process.
Director Health Information Management, 04/2006 to 01/2017
Ahmc Healthcare Inc.Monterey Park, CA,
  • Served as internal consultant on health information management practices related to release of information, confidentiality, information storage and retrieval, record retention, authorship and authentication of documentation for each Health Information Management (HIM) Custodian of Record.
  • Designed, deployed, and validated electronic health record systems created for managing department functions, communicated milestones, and deadlines to ensure projects were completed ahead of schedule.
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
  • Participated in committees responsible for optimizing provider use of electronic health records that health Information policies and industry standards were considered.
  • Increased customer satisfaction by deploying electronic signature technology to support regulatory signature requirements, deploying document imaging application resulting in timely access to medical records, standardizing Release of Information practices across entire Health System
  • Managed accreditation interviews for Centers for Medicaid Services (CMS) Conditions of Participation, Medical Record Services and JCAHO Information Management and Record of Care Chapters
  • Completed Corrective Action Plans to correct applicable accreditation deficiencies; action plans demonstrated Evidence of Compliance approved by hospital accreditation department.
Master of Jurisprudence: Health Law, Expected in 08/2016 to Loyola University of Chicago - Chicago, IL
MBA: Healthcare Management, Expected in 05/2005 to Brenau University - Gainesville, GA
Bachelor of Science: Health Information Technology, Expected in 05/2000 to Macon State College - Macon, GA
Associate of Science: Health Information Technology, Expected in 05/1999 to Macon State College - Macon, GA
  • Registered Health Information Administrator, American Health Information Management Association , Oct 2000
  • Lean Green Belt Healthcare, Institute of Industrial Engineers, 2016


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Resume Overview

School Attended

  • Loyola University of Chicago
  • Brenau University
  • Macon State College
  • Macon State College

Job Titles Held:

  • Senior Business Analyst
  • Director Health Information Management


  • Master of Jurisprudence
  • MBA
  • Bachelor of Science
  • Associate of Science

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