Senior Business Analyst resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Self-motivated and creative problem solver with experience synthesizing data into actionable insights and delivering business value to organizations. Aiming to use my proven analytical, communication, and interpersonal skills to effectively fill the Associate Brand Strategy role at Lippincott.
Skills
Microsoft Excel and PowerPoint; Intermediate proficiency in Google Analytics, Power BI, Tableau, Brand Watch, and Nielsen
A +, SMS
Alpha, Strategy
Automation, Strategic planning
Basic, Surveys
Benchmarking, Tableau
Brand Management, Upgrade
Budget
BI
Business Operations
C
Competitive
Competitive intelligence
Consulting
Content
Conversion
Client
Clients
Customer support
Driving
Email
Functional
Google Analytics
UX
Innovation
Leadership
Market analysis
Market research
Market
Microsoft Excel
Office
PowerPoint
Modeling
Page
Positioning
Presentations
Progress
Recruitment
Research
Retail
Work History
11/XXX8 to CurrentSenior Business AnalystCb Richard Ellis | Quincy, WA,
Leader on the CEO's internal consulting team tasked with analyzing customer feedback across Fareportal's portfolio of brands including CheapOair and OneTravel to identify key opportunities for revenue growth, brand growth, and technology innovation; Manage cross-functional teams to drive successful launches
Define corporate level performance metrics and KPIs each quarter; track and present metrics to executive leadership team on a monthly, quarterly, and annual basis
Collaborate with Global Business Operations to develop an omni-channel contact center strategy aimed at driving revenue growth and operational efficiency
XXX9 Fareportal Employee of the Year Sample Projects
Led customer and competitor research efforts to identify and recommend 50+ UX, UI, and content changes that boosted CheapOair's Desktop Listing Page conversion by +25% and Payment Page conversion by +10%
Created 6 SMS and Email campaigns (Basic Economy Upgrade, Baggage Attachment, Travel Reminders, etc.) that targeted customers in different phases of the customer journey and collectively generated $100K per day in revenue
Managed a cross functional team of 6 employees and 2 external partners to successfully develop and launch CheapOair and OneTravel's chatbot program with 5 automation use cases across multiple customer support channels; initiative resulted in a +35% uplift in agent productivity and +163% increase in chat program revenue
Spearheaded and presented monthly townhall presentations that communicate company performance and corporate OKR progress to the global organization; presentations consistently receive NPS ratings between 40 and 50 based on monthly internal survey results
09/XXX6 to 09/XXX8AssociateKorn/Ferry International | Detroit, MI,
Advised global businesses on strategy and transactions (20+ engagements) across a variety of industries, including CPG & retail, health & wellness, airlines, industrial products, etc.
Personal responsibilities included analyzing client data, leading market research campaigns through interviews, secondary research, and consumer surveys, building revenue forecast and market forecast models, conducting competitive intelligence, management of junior associates, synthesizing findings and preparing presentations for C-level clients.
Planned five office-wide social events and managed a total budget of $50K as a leader on L.E.K.'s Social Committee
Sample Projects.
Evaluated attractiveness of potential acquisition of a popular lifestyle brand in the U.S.; personally developed, launched, and analyzed an online survey of target consumers, resulting in purchase of company.
Assessed commercial stability and growth prospects for a leading American manufacturer of pet food; owned all research, competitive benchmarking, and modeling efforts, resulting in purchase of company.
Education
Expected in May XXX6Master of Management Studies | Duke University, The Fuqua School of Business, Durham, NCGPA: Recipient of MMS Merit Scholarship; Development and Alumni Relations Ambassador; Member of MMS Consulting Club
Expected in May XXX5Bachelor of Arts | International RelationsThe University of Texas, Austin, TXGPA:
Expected in JuneCourse Certificate in Brand Management: Aligning Business, Brand and Behavior | University of London Online, , GPA:
Expected in Certificate Program in Business Foundations | European Studies and Spanish, , GPA: Magna Cum Laude, Dean's List with Highest Distinction, 7 semesters); Distinguished College Scholar (6 semesters); Departmental IRG Honors; Ranked in top 3% of graduating class; Social Committee and Recruitment Lead for Alpha Epsilon Phi sorority
Work History
11/XXX8 to CurrentSenior Business AnalystFareportal | New York, NY
Leader on the CEO's internal consulting team tasked with analyzing customer feedback across Fareportal's portfolio of brands including CheapOair and OneTravel to identify key opportunities for revenue growth, brand growth, and technology innovation; Manage cross-functional teams to drive successful launches.
Define corporate level performance metrics and KPIs each quarter; track and present metrics to executive leadership team on a monthly, quarterly, and annual basis.
Collaborate with Global Business Operations to develop an omni-channel contact center strategy aimed at driving revenue growth and operational efficiency.
XXX9 Fareportal Employee of the Year
Sample Projects.
Led customer and competitor research efforts to identify and recommend 50+ UX, UI, and content changes that boosted CheapOair's Desktop Listing Page conversion by +25% and Payment Page conversion by +10%.
Created 6 SMS and Email campaigns (Basic Economy Upgrade, Baggage Attachment, Travel Reminders, etc.) that targeted customers in different phases of the customer journey and collectively generated $100K per day in revenue.
Managed a cross functional team of 6 employees and 2 external partners to successfully develop and launch CheapOair and OneTravel's chatbot program with 5 automation use cases across multiple customer support channels; initiative resulted in a +35% uplift in agent productivity and +163% increase in chat program revenue.
Spearheaded and presented monthly townhall presentations that communicate company performance and corporate OKR progress to the global organization; presentations consistently receive NPS ratings between 40 and 50 based on monthly internal survey results.
09/XXX6 to 09/XXX8AssociateL.E.K. Consulting | Boston, MA
Advised global businesses on strategy and transactions (20+ engagements) across a variety of industries, including CPG & retail, health & wellness, airlines, industrial products, etc.
Personal responsibilities included analyzing client data, leading market research campaigns through interviews, secondary research, and consumer surveys, building revenue forecast and market forecast models, conducting competitive intelligence, management of junior associates, synthesizing findings and preparing presentations for C-level clients.
Planned five office-wide social events and managed a total budget of $50K as a leader on L.E.K.'s Social Committee
Sample Projects.
Evaluated attractiveness of potential acquisition of a popular lifestyle brand in the U.S.; personally developed, launched, and analyzed an online survey of target consumers, resulting in purchase of company.
Assessed commercial stability and growth prospects for a leading American manufacturer of pet food; owned all research, competitive benchmarking, and modeling efforts, resulting in purchase of company.
Interests
Extensive international travel background (visited 50+ countries); Yogi; Runner; Passionate about combining my love for travel & fitness (hiking to Machu Picchu, biking through the Bolivian Uyuni Salt Flats, scuba diving in Borneo, glacier trekking in Iceland)
Skills
Microsoft Excel and PowerPoint; Intermediate proficiency in Google Analytics, Power BI, Tableau, Brand Watch, and Nielsen,
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Resume Overview
School Attended
Duke University, The Fuqua School of Business
The University of Texas
University of London Online
Job Titles Held:
Senior Business Analyst
Associate
Degrees
Master of Management Studies
Bachelor of Arts
Course Certificate in Brand Management: Aligning Business, Brand and Behavior