Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
A detail oriented and superior analytical, decision-making and problem-solving skills, professional analyst with expertise in billing, strong organizational skills, and exceptional Customer Service skills and great work ethic.
*Background in Data/billing reconciliation, Data Audit, Pivot Tables, VLook Up, Telco Tariff audits, testing, analytical skills, identifying and resolving problems, Revenue Recovery, correcting errors, quality assurance checks, securing revenue, fraud detection and prevention.
*Experience with billing/data and tables in order to identify and analyze the data extracts/dictionaries that will be mapped, identify problems and troubleshoot a solution
*Expertise includes verification of invoices and resolution of problems within corporate environment.
Highlights
2+ years of experience on TELEGENCE (CCM- Integrate Viewer, IV, FUSION (Trouble Tickets), CSM- Billing)
Trending and Variance Reporting
Data Analyst EMI (Electronic Message Interface) AMA, EDI (Electronic Message Interface), (Automatic Message Accounting) EBill, and Tariff Compliance
Regression, UAT Testing. Data Management and Project Coordination
Microsoft Office applications including Excel (V-Look Up, Pivot Tables), Word, Access, PowerPoint, and Outlook
Senior Billing Analyst, 08/2012 to Present Allscripts – Nashville, TN,
Ensure bills are processed, accurate, and mailed on time by manually reviewing customer invoices and performing revenue assurance audits.
Certify billing accuracy using existing checks and balances and continually strive to improve billing processing time.
Research and identify billing anomalies and work wit internal team to get it corrected.
Process necessary adjustments to reflect revenue accuracy.
Assist with training new billing and account receivable specialists.
Responsible for creating detailed reports, pivot tables and summaries based on large amounts of data.
Act as subject matter expert for billing transaction related questions internally.
Function as a team leader in cross departmental roles regarding disputes, quality assurance checks, processing customer invoices, etc.
Ensure that all processes/procedures are fully documented and illustrated for audit/training purposes.
Review, audit and report on large telecom bills/data.
Prepare MS Excel-bases, PDF and electronic upload specialized invoices and perform a cursory review of invoices to ensure amount and time period billed is accurate.
Maintain and process electronic bill via variety of applications and documentation.
Responsible for producing monthly variances on various Vendors invoices.
Communicate and work with internal and external customer regarding billing and receivable issues.
Ensured compliance for services, products all aspects of billing are met regarding internal operations and SOX policies.
Responsible for the creation of V-Look ups, Formulas, Pivot Table on a daily bases and heavy research.
Utilize Excel spreadsheets to import data using bulk load options from various resources.
Billing Analyst/Audit - IT BILLING, 04/2010 to 08/2012 Air Line Pilots Association – Memphis, TN,
Ensure bills are processed, accurate, and mailed on time by manually reviewing customer invoices and performing revenue assurance audits.
Responsible for corrective action of suspended call records and creating reporting of suspended records on a daily basis.
Research and analyze the root cause of any dispute and determine the conclusion as efficiently as possible.
Monitor and update every phase of the process from rates and billing preferences are set up correctly.
Verify sevices and rates, to make manual changes/additions as needed and deliver the billing in the correct format.
Utilize a combined set of specific applications to prepare bills for audit in a timely manner.
Perform audits, quality assurance checks, adjustments and the set up of Rate tables, customer accounts, security and permissions.
Function as a team leader in cross departmental roles regarding disputes, quality assurance checks, processing customer invoices, finance, migrations, etc.
Maintain and process electronic bill via variety of applications and documentation.
Responsible for weekly, monthly reports and documenting the Billing process.
Performs all other related duties as assigned within defined SLA.
Ensured compliance for services, products all aspects of billing are met regarding internal operations and SOX policies.
Prepared, reviewed, and audited wireless bills and accounts for system inaccuracies and discrepancies.
Lead performance meetings and drafted correspondence regarding meeting activity and time allowance.
Train new employee(s) in the method of conducting efficient and accurate audits, understanding of practices, procedures, and timely goal completion within the Information Technology field of the wireless industry.
Utilize a combined set of specific applications to prepare bills for audit in a timely manner.
Audited wireless bills, by quickly and accurately searching for billing, System and preparation issues.
Accurately and efficiently performed assigned daily duties while working under strict time constraints to, effectively meet deadlines.
Represent issues, and facilitate resolution among multiple teams Investigated billing issues within various billing, traffic, order entry and provisioning.
Developed and generated BID Queries for selection of criteria for the auditing process.
Investigate and resolve data issues across platforms and applications, including discrepancies of definition, format and function.
Identify risk areas and develop audits to ensure the accuracy and presence of billed revenue.
Ensured compliance for services, products all aspects of billing are met regarding internal operations and policies.
Reconciliation Analyst, 07/2006 to 05/2008 Cable One, Inc. – Sioux City, IA,
Audit, process credits/adjustments, re-bill, and analysis of Invoices for combined billing and major business accounts.
Responsible for reconciliation of invoices to ensure accuracy of financial statements, represent issues, and facilitate resolution among multiple teams.
Responsible for audit, implementation of procedures and business reporting.
Report development, maintenance and reconciliation, troubleshooting and issue tracking.
Generated weekly status, key indicator performance report and data requests.
Responsible for auditing traffic system processing of invoices and exceptions.
Investigated billing issues within various billing, traffic, order entry and provisioning.
Responsible assisting with the data conversion to a new customer billing system.
Performed manual data audits, quality assurance checks, processing customer invoices, and performing automated data audits.
Provide assistance with the design, implementation and maintenance of processes in relating to data used in the telecommunication industry.
Resolve defects uncovered by testing, cleaning legacy data, assisting with converted data cleanup, assisting in bill to bill audits.
Provide management reports on a weekly, monthly, annual, or as needed basis.
Developed and oversee methods and procedures for the entire billing cycle.
Investigate and resolve data issues across platforms and applications, including discrepancies of definition, format and function.
Analyze, document, and communicate business/functional requirements according to company standards.
Knowledge of the development, test, release and support processes.
Developed internal policy and procedures for end users.
Responsible for process flows and special projects.
Perform Infrastructure component research, analysis, coding, and development of test plans, documentation, testing, implementation, and creation/coordination.
Revenue Assurance Analyst, 01/1998 to 02/2006 MCI – City, STATE,
Responsible Switch Load testing and certification.
Responsible for creating Billing Summary reports.
New Rate center testing and certification.
Participate for the Switch Decommissioning.
Perform reviews and audits to ensure billing accuracy.
Performed traffic studies on local switches to ensure accuracy of network trunks for accurate billing.
Certification for Local and Toll Marketing Grids based on MCI calling areas using inter/intra state tariffs.
Develop and manage a library of tariffs and procedures.
Review and identify all USOCs are being properly billed and accounted for.
Knowledge of telephony language, ordering procedures, networking concepts, trouble/escalation reporting.
Ensure that billing is correct with contract terms, tariff rates and service being used.
Identify risk areas and develop audits to ensure the accuracy and presence of billed revenue.
Identify root cause of issues identified and provide feedback to appropriate departments, vendors, or others as necessary in order to prevent future reoccurrences.
Verified all forms of documented test-results.
Execute test cases, analyze and report issues resulting from test execution.
Performed trunk analysis, translations, and testing on Nortel, Siemens and Lucent switches.
Generated monthly metrics and data requests.
Local Calling Area and tariff verification.
Created metered and non-metered rate plans for rating system.
Developed and generated reporting/trending analysis and tracking variance of issues researched and resolved.
Education
Bachelor of Arts: Business Administration, Expected in 2013 San Francisco State University - San Francisco, CA GPA:
Skills
Accounting, Accounts Payable and Receivable, AS/400, auditing, Basic, Billing, billing system, Client, Data Analyst, data conversion, Data Management, documentation, EDI, finance, financial statements, forms, functional, Information Technology, processing of invoices, team leader, Marketing, meetings, Access, Excel spreadsheets, MS Excel, Excel, Microsoft Office applications, Outlook, PowerPoint, Word, MONARCH, network, networking, Nortel, order entry, PDF, Pivot Tables, Pivot Table, policies, processes, producing, coding, Project Coordination, quality assurance, reporting, Research, RMS, Siemens, SLA, SQL, switches, Switch, tables, telecom, telecommunication, telephony, translations, troubleshooting, VISIO, VISTA
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