Professional Service Advisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of how important customer satisfaction and customer retention is. With over 22 years of experience in the dealership automotive industry and extensive training. Motivated to learn, grow and the ability to adapt to new procedures, makes and models. Recognized consistently for performance excellence and contributions to increasing customer satisfaction.
Completed FORD Service Advisor Master Certification in April of 2009.
Ability to handle high volume fleet accounts and work closely with the respective fleet account managers for approvals and status updates.
Managed service personal if director was not present for that particular work day.
Advise Service Director of technician and advisor concerns.
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