senior associatecustomer support and sales resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Summary
Seasoned banking professional known for delivering exceptional customer service, driving business growth, and managing diverse responsibilities. Proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, calm and composed during stressful situations. Expertise in Retail Banking, Teller operations, Import & Export collections, Bill payments, Letter of Credits, Trade finance and Compliance
Skills
Retail Banking and Customer Experience
Commercial and Corporate Banking
Banking Principles and Business Process
Regulatory Compliance and Reporting & Analysis
Basics of Accounting and MS-Office
P&L Operations, Office Administration, Bill Payments
Experience
Senior Associate(Customer Support and Sales), 05/2018 to 06/2022 The Asia Foundation – San Francisco, CA,
As a valued member of the Commercial Clients Group Division under the Forex and Trading BU, I was responsible for managing import collection and bill payments, as well as overseeing the Letter of Credits for our clients
With my expertise in the field, I ensured that our clients receive the highest level of service and support for their import-related transactions
From handling complex import collections to managing the issuance of letters of credit, I was committed to delivering timely and efficient solutions that meet our clients' needs
My role also involved working closely with internal teams, including Trade Finance and Compliance, to ensure that all transactions are executed in compliance with local and international regulations
Junior Associate, 03/2015 to 05/2018 The Asia Foundation – San Francisco, CA,
As an integral member of State Bank of India's staff college, I was responsible for managing a range of critical functions related to payroll, financial reporting, and HR queries
My expertise in these areas has allowed me to take on a diverse range of responsibilities, including managing salary payments, preparing Profit and Loss statements, and filing quarterly returns
I worked closely with our team of experts to ensure that all of these tasks are executed with the highest degree of accuracy and attention to detail
In addition to my financial responsibilities, I also served as a key point of contact for HR-related queries related to salary and arrear payments
Responsible to provide our employees with timely and accurate information, helping to ensure that they feel supported and valued within our organization.
Junior Associate, 01/2011 to 03/2015 Puff Co – Los Angeles, CA,
As a dedicated member of State Bank of India's (Rajahmundry Bazar)branch team, I gained extensive experience in a wide range of banking functions, including retail banking, teller operations, deposits, and non-interest incomes
My role involved managing a variety of responsibilities, from opening new accounts and providing online banking services to serving as an acting cash officer and managing branch currency chest operations
I was also responsible for issuing demand drafts, supporting branch audits and compliance activities, and providing assistance to customers on a daily basis
In addition to these core responsibilities, played a key role in customer retention and expansion, working closely with our clients to ensure that they receive the highest level of service and support
Also responsible for marketing banking products and services, helping to promote our offerings and generate new business for the branch
Assistant, 12/2008 to 01/2011 State Bank Of India, SBI – City, STATE,
After clearing the entrance exam and interview, I started my career as a banker with State Bank of India, at Anaparthy Branch, as a teller and was responsible for handling a variety of critical functions
My role involved managing corporate accounts for clients such as Food Corporation of India and ITC, ensuring that all payments and transactions were executed accurately and efficiently
Played a key role in managing employee provident funds, working closely with clients to provide support and assistance as needed
In addition to my corporate banking responsibilities, I also served as a teller in our retail banking division, working directly with individual customers to manage their accounts and transactions
Education
Bachelor of Science - BS: Biotechnology, BioChemistry, Chemistry, Expected in 04/2009 to Andhra University - , GPA:
Additional Information
H4 Visa with EAD Authorization valid through March 2025.
Certifications
Demonstrating dedication to professional growth and expertise in the banking and finance domain - successfully completed the following certifications from Indian Institute of Banking and Finance:
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