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Senior Associate System Technician Resume Example

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SENIOR ASSOCIATE SYSTEM TECHNICIAN
Professional Summary

Talented IT Professional with experience overseeing daily activities and monitoring employees. Excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.

Skills
  • Windows Operating Systems including Windows 7, 10, Server 2012 R2, 2016 and 2019 Standard.
  • TCP/IP, LAN/WAN
  • Customer service and support expert
  • Critical thinking
  • Leadership
  • Interpersonal Communication
  • System upgrades
  • Servers Expertise
  • Disaster recovery operations
  • Network performance monitoring
  • Network component installations
  • Project Management
Certifications

· CompTIA A+ - September 2020

· MTA: Security Fundamentals - April 2020

· MTA: Windows Server Administration Fundamentals - July 2020

· MTA: Networking Fundamentals – December 2020

Education
No Degree: Computer And Information SciencesGaston College, City, State
  • Continuing education in Information Technology
  • 3.2 GPA
November 2020Certifcate of Completion: Information Technology Security & AdministrationMyComputerCareer.com / TechSkills, City
  • Coursework in Computer Hardware and Software, Networking and Cybersecurity
  • Graduated with 4.0 GPA
  • Awarded Academic Achievement Award
  • Earned Personal and Professional Development Certificates
Work History
February 2021-CurrentSenior Associate System Technician | Company Name | City, State
  • Upgrade system software and hardware components as required to meet business needs.
  • Use prescribed protocols and procedures to ensure upgrades are occurring in accordance with established parameters.
  • Install, test, upgrade and configure routine system files and services to enhance performance.
  • Utilize standard corporate tools to record change and problem activities for tracking purposes.
  • Perform routine troubleshooting to isolate and diagnose common system problems; document system events to ensure continuous functioning.
  • Analyze, log, track and resolve basic routine software/hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet business needs.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
December 2019-January 2021On Site Technical Support IT Lead | Company Name | City, State
  • IT Lead for company of over 300 employees.
  • Perform tasks including patching and updates, configuration changes, routine and emergency maintenance, analyzing system logs and identifying potential issues, GPO configuration, utilization of Server Manager in Windows OS environment, and User Profile management.
  • Administrative experience in multiple server roles including Active Directory/Domain Controller, SQL server, file server and RDP servers.
  • Provided firewall and VPN management, experience with Sonicwall TZ600's and Secure Mobile Access 400.
  • Experience in both local and cloud-based backup and restoration.
  • Equipment acquisition for new employees and replacement equipment for current employees as well as company asset tracking.
  • G Suite administration experience including adding and removing users, creating user groups for different departments, mobile device setup and certificate renewals and managing security settings.
  • System control utilizing RMM Services such as Solarwinds, Crowdstrike, and Atera.
  • Trouble ticket systems experience using Spiceworks and Help Scout.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Configured, managed and troubleshot VOIP and multi-media (video) distributed systems and platforms.
  • Managed application patches, data backup, security changes and network configuration and replaced boards, changed servers and loaded and tested software applications.
October 2019-November 2019IT Technician | Company Name | City, State
  • Position for large banking client.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Configured hardware, devices and software to set up work stations for employees.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Helped streamline repair processes and update procedures for support action consistency.
October 2012-April 2017Satellite Communications Systems Operator Maintainer/ Satellite Network Controller | Company Name | City, State
  • Managed 24/7 real-time bandwidth allocation and power levels across two Defense Satellite Communications System satellites and three Wideband Global Satellites using Windows-based telecommunication devices on Windows Servers.
  • Held Top Secret security clearance and adhered to strict ITSM, Security practices and policies and Standard Operating Procedures in accordance with Army and Unit regulations, and handled cryptographic devices and key material without incident.
  • Optimized network operations by monitoring, troubleshooting and enforcing Department of Defense (DoD) security compliance.
  • Authorized external use and access of military communications satellites in East Pacific and Atlantic regions to users that include: White House Communications, Joint Chiefs of Staff, National Security Agency, foreign users, and ground mobile forces.
  • Participated in quarterly Battalion and Company level training tables to maintain individual and crew certifications including Transmission Control, Satellite Anomalies, EMI, Equipment maintenance and troubleshooting as well as EAP (Emergency Action Plan) procedures.
  • Functioned as team leader on assigned projects and coordinated installation of new hardware/software.
  • Utilized RPTF (Replacement Patch Test Facility) as well as test, measurement and analysis equipment to troubleshoot signal flow errors in order to locate and replace LRU (Lowest Replaceable Unit) in accordance with local SOP.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Developed and maintained courteous and effective working relationships.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Identified issues, analyzed information and provided solutions to problems.
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Resume Overview

School Attended

  • Gaston College
  • MyComputerCareer.com / TechSkills

Job Titles Held:

  • Senior Associate System Technician
  • On Site Technical Support IT Lead
  • IT Technician
  • Satellite Communications Systems Operator Maintainer/ Satellite Network Controller

Degrees

  • No Degree : Computer And Information Sciences
    Certifcate of Completion : Information Technology Security & Administration

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