Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

IT application developer and Senior Analyst with 10+ years experience in Mainframe technologies, specializing in application development and maintenance in technologies like COBOL, PL1, JCL, CICS,DB2, IMS, VSAM, MQ etc.

Over 10 years experience in US Insurance and Healthcare domain - LOMA and AHIP certified.

ITIL certified with experience in Incident management, Problem management and change management. 

Played various roles as a technical lead and in project management in both offshore and on-site locations. Lead teams of up to 21 members.

Currently on H1B (expiring Oct 2018, extensible till 2020), currently based in Boston, Massachusetts.

Open for relocation within USA.

  • Mainframe Technologies Specialist
  • Basic knowledge on REXX, IDMS, EZTRIEVE, TELON, FOCUS
  • Tools: Changeman, Expediter, IBM Debugger, File aid (File, DB2), QMF, IBM Utilities etc.
  • Advanced analytical and problem solving skills
  • Extensive domain knowledge on Insurance and Healthcare
  • American Health Insurance Plans (AHIP  Part A & B) certified
  • LOMA 280 & LOMA 290 certified
  • ITIL v3 certified
  • Excellent team player
  • Innovative & Excellent multitasking skills
Work History
Senior Associate, 2009 to Current
Gilead Sciences, Inc.Nebraska, ,
  • Worked on development, maintenance and enhancement projects for multiple clients like MetLife, Manulife etc.
  • Analysed, estimated, coded and tested modules. Reviewed code and artifacts prepared by other team members and provided solutions to complex IT problems.
  • Worked on legacy modernization projects, including Mainframe-web integration through TIBCO substation running on IMS DC.
  • Worked in an onsite-offshore model, both at onsite (USA - 3 yrs) and offshore (India - 5 yrs).
  • Functioned as both offshore and onsite technical lead in Mainframe technologies, responsible for end to end delivery and ensuring quality of deliverable.
  • Responsible for project process implementation and maintenance, like project planning, dashboards, metrics and other project management reporting, delivery process and standards compliance, quality audits (including ISO and CMMI external audits)
  • Implemented initiatives like Incident management, Problem management and Release management. Completed ITIL certification.
  • Responsible for leading and managing a team of upto 21 members, including their performance management and appraisal.
  • Worked independently with broad spectrum of clients at onsite. Managed end to end delivery and client expectations, often as single point of contact for the entire team.

Software Engineer, 08/2006 to 11/2008
Abbott LaboratoriesSan Jose, ,
  • Worked on development, maintenance and testing projects for multiple clients like Aetna etc. 
  • Analysed, estimated and prepared technical specification documents from business requirements.
  • Coded and tested of modules as per technical specifications. Reviewed code and artifacts prepared by other team members.
  • Analysed and provided solutions to IT problems.
  • Created testing artifacts (test plans, scripts, test data) and executed QA testing.
  • Planned project schedule and effort and tracked adherence to it, functioning as application lead.
  • Functioned as the configuration controller and Defect Prevention lead of the project.
  • Created project management reports like milestone and metrics reports.
Corporate Post Graduate Diploma in Business Administration: Operations Management, Expected in 2012
Symbiosis Centre for Distance Learning (SCDL) - Pune, India
  • Grade - A - Major in Operations Management and Minor in Financial management
  • Symbiosis Centre for Distance Learning (SCDL) is one of the largest autonomous distance learning education institute in India, recognized as an institute for higher education by the University Grants Commission (UGC).
  • The 1.5 year distance mode of coursework included remote classrooms and exams on subjects like Operations Management, Financial Management, Project Management, Marketing Management, Management Information Systems, Strategic Management etc.
Bachelor of Technology: Electronics and Communication Engineering, Expected in 2006
West Bengal University of Technology - West Bengal, India
  • 8.2 GPA of 10. Full time classroom from 2002 to 2006.
  • The West Bengal University of Technology is an institute of higher education, recognized by the University Grants Commission (UGC). The coursework includes classes and examinations in the fields of Electronics, Electrical engineering, Computer programming,electrical and digital circuits, Computer organization, Microprocessors, Computer system software etc to name a few.
  • Served as Technical lead and Senior Analyst on TNT Policy Admin System for John Hancock (Manulife) Insurance.
  • Achieved an overall CGPA of 4.99 out of 5.00, at on job training in Infosys Technologies Limited – highest in the batch.
  • Received multiple appreciations from client/project management – at Infosys and Cognizant, like Performer of the Month, Star Performer, Shining Star, Pat on the back etc.
  • Received award for Innovation idea submitted for cost optimization through automation.
  • Implemented best practices in the project like Metrics reporting model, Incident Management, Problem management and change management.
  • Conducted training for Cognizant Academy on Mainframe Skills.

Technical Certifications

  • PR101 Mainframe Foundation Certification - Infosys
  • PR201 Mainframe Advanced Programming Certification - Infosys

Quality & Process Certifications

  • Quality and Process Certification: Infosys & Cognizant
  • ITIL v3 Certification - External

Business Domain Certifications

  • American Health Insurance Plan (AHIP Part A & B) (external certifications on Healthcare).
  • LOMA 280 and LOMA 290 (external certifications on Insurance). 

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School Attended

  • Symbiosis Centre for Distance Learning (SCDL)
  • West Bengal University of Technology

Job Titles Held:

  • Senior Associate
  • Software Engineer


  • Corporate Post Graduate Diploma in Business Administration
  • Bachelor of Technology

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