Senior Application Support Engineer resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced, meticulous, results-driven Electrical Engineer with a strong background in proposal and cost estimations within the industrial, commercial, and governmental power distribution systems, is seeking a challenging and rewarding engineering position within the power industry.

  • Pre-proposal Job Walks, Customer Meetings
  • Proposal Preparation, Cost Estimates
  • Contracts, Bid Package Reviews
  • Industrial, Commercial, Governmental Sectors
  • Technical Design, Sales, Customer Service
  • Inside Sales, Outside Sales Support
  • Product Marketing, Business Development
  • LV/MV Switchgear, Switchboards, Circuit Breakers, Panelboards, Switches, Disconnects, Busway
  • LV/MV Transformers, Relays, Meters
  • Engineering Studies, CAD Drawings
  • Single/Three-Line Diagrams
  • Strong Communication Skills
  • Analytical, Critical Thinking Skills
  • Advanced PC Skills
  • Microsoft Office 365, Adobe Acrobat DC
  • Salesforce CRM
  • SAP
Work History
02/2021 to Current
Laboratory Associate III Wells Fargo Bank East Alton, IL,

  • Performs specimen processing and complex testing on biological specimens utilizing knowledge and understanding of quality control, instrument maintenance, and procedural methodologies and reference ranges
  • Maintains strict aseptic fields when collecting SARS-CoV-2 biological samples, minimizing potential cross-infection risks
  • Reports and maintains record of patient test results through laboratory and hospital CIS and meeting published turnaround times for routine, urgent and STAT testing
  • Documents patient test management problems/concerns and initiates corrective action
  • Operates all instrumentation in assigned area to deliver timely and accurate laboratory results
  • Performs laboratory procedures for specimen collection, processing, test analysis
  • Assesses technical and or instrument problems, including quality control and abnormal findings, evaluate possible solutions and chooses appropriate course of action to solve problem
  • Trains new laboratory personnel on methods, procedures and use of test equipment and instruments specific to SARS-CoV-2 and immunologically-related testing
09/2016 to 07/2020
Senior Application Support Engineer Apex Systems Detroit, MI,
  • Cost estimation and proposal development during initial phases of electrical engineering projects (<$5M)
  • Identified system requirements, reviewed, and developed system specifications and designs, product integration, and project timelines
  • Prepared/updated drawings and technical documentation
  • Analyzed complex project requirements, creating viable engineering solutions
  • Ensured conformance with power system engineering testing, performance specifications, and industry-specific codes and standards
  • Knowledge of IEEE, NEC, NFPA 70B/E, NETA, NEMA and ANSI standards
  • 286 annual project proposals developed generating $36.4M in gross revenue
07/2012 to 09/2016
Application Support Engineer Owensboro Medical Health System Leitchfield, KY,
  • Collaborated with senior engineers in evaluating power distribution system capabilities and defining design requirements
  • Conducted reviews of engineering plans, specifications, project schedules, timelines, power schemes, and testing requirements
  • Supported sales engineers through project design, proposal development, and cost estimations
  • Assisted with creation of project CAD single/three-line diagrams and supporting technical documentation
  • Provided ongoing inside/outside technical application support dealing with variety of power distribution system issues in fast-paced, high-volume environment
  • Diversified knowledge of electrical power distribution systems, power generation, and related testing procedures (115kV down to 120V)
  • 439 annual project proposals developed generating $25.3M in gross revenue
01/2011 to 07/2012
Purchasing Agent Allied Universal Security Lexington, NC,
  • Tasked by executive management to develop specifications for company-wide computer system upgrade
  • Tasked with purchasing, installation, configuration, and testing on computer system upgrade and server management
  • Responsible for providing on-going technical support and training to staff
  • Created customized monthly reports in SQL for senior management review
  • Oversaw weekly inventory/ordering/stocking of raw natural and synthetic rubber
  • Sourced vendors, built relationships and negotiated prices to maintain profit margins
  • Failure-based root cause analysis on electrical and electromechanical systems and components
  • Made customer deliveries and pickups as needed
10/2009 to 03/2010
Technical Project Coordinator Company Name City, State,
  • Provided ongoing project oversight and support from project inception to completion stages to ensure adherence to quoted commitment
  • Coordinated and scheduled assets and resources necessary to perform wide variety of tasks related to project support while minimizing risks in meeting performance, cost, and timeline goals
  • Planned and scheduled procurement, installation, and deployment of various proprietary electrical products
Expected in 2009
Bachelor of Science: Electrical Engineering
University of The Pacific - Stockton, CA
Expected in 1999
Associate of Science: Pre-Engineering/Pre-Medicine
San Joaquin Delta College - Stockton, CA,
  • President's and Dean's List
Expected in 1993
Associate of Science: Nursing (R.N.)
San Joaquin Delta College - Stockton, CA,
  • Dean's List
  • Institute of Electrical and Electronic Engineers (IEEE) Society - Member, 2005 - present
  • IEEE Power & Energy Society - Member, 2011 - present

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Resume Overview

School Attended

  • University of The Pacific
  • San Joaquin Delta College
  • San Joaquin Delta College

Job Titles Held:

  • Laboratory Associate III
  • Senior Application Support Engineer
  • Application Support Engineer
  • Purchasing Agent
  • Technical Project Coordinator


  • Bachelor of Science
  • Associate of Science
  • Associate of Science

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