LiveCareer-Resume

senior advisor tier 2 resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
  • Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
  • Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
  • Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
  • Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Highlights
  • Call center management experience
  • High customer service standards
  • Strong organizational skills
  • Active listening skills
  • Energetic work attitude
  • Adaptive team player
  • Time management
  • Excellent communication skills
  • Strong interpersonal skills
  • Multi-line phone proficiency
Education
Austin High School Austin , Texas Expected in 2008 High School Diploma : Basics - GPA :
  • Debate Club
  • Band
  • Theater Club
  • Swim Team
Austin Community College Austin, Texas Expected in In Progress : General Studies - GPA :
  • Coursework in Health Services
  • Coursework in Human Resources
  • Coursework in Community and Public Health
Accomplishments
  • Managed call flow with up to twenty five calls in queue per minute.
  • Exceeded corporate target for customer satisfaction for three months in a row.
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Experience
Pepsico - Senior Advisor Tier 2
Fairbanks, AK, 07/2014 - 11/2016
  • Verified that information in the computer system was up-to-date and accurate.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Properly directed inbound calls in phone queues to improve call flow.
Clubcorp Club Operations, Inc. - Dispatcher
Tallahassee, FL, 04/2014 - 07/2014
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Assisted customers with store and product complaints.
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H&R Block - Receptionist
City, STATE, 10/2013 - 03/2014
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Organized weekly sales reports for the sales department to track product success.
  • Expressed appreciation and invited customers to return to the store.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Processed and issued money orders for customers.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Interactions Communications - Intent Analyst
City, STATE, 10/2012 - 09/2013
  • Verified that information in the computer system was up-to-date and accurate.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Academy Sports & Outdoors - Cashier/Apparel Associate
City, STATE, 07/2008 - 05/2009
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Offered direction and gave constructive feedback to motivate team members.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.

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Resume Overview

School Attended

  • Austin High School
  • Austin Community College

Job Titles Held:

  • Senior Advisor Tier 2
  • Dispatcher
  • Receptionist
  • Intent Analyst
  • Cashier/Apparel Associate

Degrees

  • High School Diploma
  • In Progress

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