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Senior Admissions Representative Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Sales professional adept at tracking and following up on hot leads, managing accounts and building long-term relationships with customers. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities.
Skills
  • Positive and friendly
  • Goal-oriented
  • People-oriented
  • Detail-oriented
  • Exceptional time management skills
  • Excellent work ethic
  • Strong interpersonal skills
  • Strong conflict resolution skills
  • Critical thinking
  • Project planning
  • Attention to detail
  • Quality assurance
Work History
Senior Admissions Representative, 06/2013 to Current
Shoe Carnival, Inc.Douglasville, GA,
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Answered and quickly redirected up to [Number] calls per [Time period].
Financial Aid Team Lead, 2012 to 2013
Lineage LogisticsNovi, MI,
  • Supervise day-to-day operations of assigned staff.
  • Carry out supervisory responsibility in accordance with the company policies and applicable laws.
  • Maintain open communication with our clients regarding the status of their students financial aid Currently oversee 1 Account, 10 File processors & 2 document processors.
  • Responsible for interviewing, hiring, and training employees.
  • Other responsibilities include and are not limited to
Financial Aid Auditor/ Trainer, 2012 to 2013
San Diego Community College DistrictSan Diego, CA,
  • Audit all financial aid files to assure all compliance Make corrections on CPS Package loans, grants, cash payment on student accounts Verify student file to meet compliance Collect any missing documentation from students Provide FA questions and answers to students Assure all documents received are correct Received incoming and make outbound calls daily Maintain a high level of accuracy Maintain proper documentation with student activity Assure all funding is set properly to disburse in a timely manner Train faculty on Financial Aid process.
Senior I Dedicated Nursing Representative, 2011 to 2012
ITT Technical InstituteCity, STATE,
  • Recruitment of potential Nursing students Implementation of Nursing seminars Educated potential students for Nursing admissions Provided guidance, point of contact for Nursing students Developed open house events, stitch in events Scheduled and administer information sessions Reviewed applications, and related documentation for compliance Responsible for personally developed leads Responsible for the tracking of all applicants Work directly with academic department chair, Dean, DOR Responsible for orientation, open house, tutoring schedules.
Master Campus Admissions Representative, 2002 to 2010
Everest UniversityCity, STATE,
  • Placed calls to potential students, scheduled appointments for interview Reviewed program of interest in detail, toured and introduced to the Financial Aid office Educated students on all Associates, Bachelors, and Masters Degree and Modular programs Met or exceeded requirements according to CCI standards for Admissions Provided advice, guidance and assistance to potential students and eligibility requirements Reviewed applications and related documentation for compliance Responsible for enrolling a defined number of students Evaluated and resolved student inquiries issues, problems, and ensured appropriate action is taken to the satisfaction of the student while maintaining compliance Assistant to the Director of Admission Assisted Director and 10 representatives in daily activities Responsible for weekly reporting of student inquiries, applications and enrollments Maintained files and inventory; created special projects and event management Prepared bi-weekly payroll.
Assistant Store Manager, 2001 to 2002
Nine West CorporationCity, STATE,
  • Responsible for the everyday operations of one location Maintained daily sales quota and handled marketing and merchandising Supervised staff of six and created weekly schedules Responsible for meeting and exceeding daily company standards and opening and closing procedures Prepared bi-weekly payroll and inventory control Handled accounts receivable and payables Provided excellent customer service.
Sales Representative/Night Manager, 1999 to 2001
Vin-Bel CorporationCity, STATE,
  • Responsible for customer service satisfaction and meeting and exceeding daily sales goals Maintained inventory, assisted customers with product information and inside sales, accounts receivable and payable, and performed nightly audits Extensive profit/loss experience in standardization of portions and implementation of labor cost controls, documents end-of-month, daily and weekly transactions; prepared weekly payroll Providing excellent customer service at all times.
Owner/Operator, 1999 to 2001
J's ConnectionCity, STATE,
  • Hired and trained all sales staff Responsible for all sales and created marketing and merchandising for new sales Handled accounts receivable and payable Purchased and maintained inventory Customer Service Established community relationships'.
Financial Aid Officer, 02/2002 to 08/2003
Everest UniversityCity, STATE,
  • Interviewed students for financial aid eligibility Packaged students for financial aid and sent out student files in timely manner Responsible for weekly Accounts Receivable reporting while maintaining in compliance Processed all files and reviewed for accuracy for entire financial aid department Verified students chosen for verification.
Education
MBA: , Expected in 2015
American Public University - ,
GPA:
Bachelor's Degree: Higher Education Management, Expected in 1 2007
Florida Metropolitan University - Tampa, FL
GPA:
Higher Education Management
Certificate in Computer Information Systems: , Expected in 1 1997
Pace University - White Plains, NY
GPA:
Skills
academic, Accounts Receivable, accounts receivable, Bachelors, bi, closing, interpersonal, Client, Clients, excellent customer service, customer service experience, Customer Service, directing, documentation, English, event management, Financial, government, grants, hiring, Information Systems, inside sales, inventory, inventory control, team leadership, Director, marketing, mentoring, merchandising, Excel, office, Power Point, Microsoft Word, Nursing, payables, payroll, People Soft, policies, presentations, problem solving skills, processes, processors, profit, Recruitment, reporting, sales, SAP, self-starter, seminars, Spanish, supervisory, supervision, training employees, tutoring, written communication skills

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • American Public University
  • Florida Metropolitan University
  • Pace University
Job Titles Held:
  • Senior Admissions Representative
  • Financial Aid Team Lead
  • Financial Aid Auditor/ Trainer
  • Senior I Dedicated Nursing Representative
  • Master Campus Admissions Representative
  • Assistant Store Manager
  • Sales Representative/Night Manager
  • Owner/Operator
  • Financial Aid Officer
Degrees
  • MBA
  • Bachelor's Degree
  • Certificate in Computer Information Systems