Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

A motivated, goal orientated individual who is focused on putting the customer first. I enjoy thinking of new and effective ways to complete tasks. I'm considered strong team leader that is committed and dedicated to maintaining company procedures and policies. I am now looking for an opportunity to work for a company who values their employees and has opportunities for advancement.

Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.

Versatile and hardworking Receptionist driven to improve productivity and customer relations with attention to detail and a professional demeanor.

Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.

Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

Professional and knowledgeable Receptionist versed in administrative support and customer service. 5 years’ experience managing company reputation with customers. Highly efficient and accurate, with strong planning, problem solving and communication skills.

  • Customer and client relations
  • Professional phone etiquette
  • Customer-service oriented
  • Personable and outgoing
  • Workflow planning
  • Human resource laws knowledge
  • Documentation and reporting
  • Flexible
Work History
Senior Administrative Specialist, 06/2015 to Current
East Bay Regional Park DistrictOakland, CA,
  • Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including line haul, quality assurance and customer service.
  • Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time.
  • Serves as a customer's first line of contact for a variety of issues.
  • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering phones.
  • In Quality Assurance Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day Ensures all packages receive appropriate scan statuses.
  • Inspects and handles hazardous material damages as per policy.
  • Ensures all loose product is accounted for as per company policy Researches missing packages to understand the root cause of scanning failures.
  • Gaining information on disputed deliveries for management review.
  • Reviews and trends loss and damaged claims filed to identify improperly charged claims.
Package Handler, 06/2013 to 06/2015
FedexMesquite, TX,
  • Main job duty is to load and unload packages and parcels on and off trucks.
  • Unload inbound trucks and loaded cartons.
  • Manage freight and sealed filled cartons.
  • Load outbound trailers and delivered office supplies.
  • Outline orders for merchandise bags.
  • Load and unload packages quickly and efficiently.
  • Clean the warehouse, prepare for delivery, and organize packages by scanning them in and sorting them out.
  • Move products and materials by hand or with basic material handling equipment.
  • Safely handle fragile, dangerous, and/or hazardous products.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Redirected shipments en route in response to customer requests.
  • Established long-term customer relationships through prompt and courteous service.
  • Reported carrier-performance metrics and monthly costs reports to executive team.
  • Tracked time spent on assignments each day for productivity reporting.
Inventory Specialist, 01/2011 to 12/2012
Caci International Inc.Bomoseen, VT,
  • Produced inventory budgets and maintained the stock ratio.
  • Tracked inventory transportation and distribution.
  • Monitored stock records and compiled evaluation reports.
  • Prepared daily and weekly inventory status reports.
  • Supported supervisor with inventory replenish reports.
  • Complied with department's safety policies and practices.
  • Monitored and handled pickup and delivery using warehouses vehicles.
  • Delivered materials to inventory and finished goods and package and ship on time.
  • Checked material receipt to guarantee quality and quantity of materials.
  • Develop, maintain and distribute inventory reports for review and suggest necessary changes.
  • Distributed reports detailing inventory, trends and sales.
  • Worked with store employees to present merchandise in an appealing manner.
  • Implemented purchasing procedures that kept up with changing customer demands.
  • Tagged merchandise with security markers and pricing information.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Engaged with customers in a sincere and friendly manner.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Wrote sales slips and sales contracts.
  • Followed merchandising guidelines to present visually appealing displays.
  • Communicated clear expectations and goals to each team member.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
Cashier/Floor Sales Associate, 01/2005 to 01/2006
Ollie's Bargain OutletShamokin Dam, PA,
  • Succeeded within busy, high-volume environment which required the ability to prioritize and provide exceptional courteousness to the customer Operated the cash register, receiving cash, debit or credit payments for merchandise purchased Stocked merchandise and organized items on shelves and clothing racks Coordinated merchandise displays Assisted customers with locating items and recommendations as needed.
Sales Associate/Cashier, 05/2007 to 04/2008
Lane BryantCity, STATE,
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Responded to all customer inquiries thoroughly and professionally.
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Politely assisted customers in person and via telephone.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Processed cash and credit payments rapidly and accurately.
  • Helped drive sales goals and achieve monthly quotas.
  • Communicated clear expectations and goals to each team member.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Folded and arranged garments in attractive displays.
  • Created and maintained an organized database to develop promotional sales.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Followed merchandising guidelines to present visually appealing displays.
administrative functions, basic, budgets, cash register, clerical, closing, credit, customer service, debit, delivery, faxing, filing, frame, hub, Inspects, inventory, lesson plans, notes, materials, office, policies, progress, quality, quality assurance, receiving, safety, scanning, sorting, staffing, supervisor, answering phones, transportation, workflow
Bachelor's Degree: Business Administration, Expected in 2020
Strayer University - Springfield PA,
  • Continuing education in human resources 
High School Diploma: , Expected in June 2009
City Center Academy High School - Philadelphia, PA
  • Member of National Honor Society Alumini 
  • Elected to student body president  for  in 2008-2009
  • Dean's List 2008-2009
  • Elected for prom committee president in 2008-2009
  • Graduated with High Honors of Class

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School Attended

  • Strayer University
  • City Center Academy High School

Job Titles Held:

  • Senior Administrative Specialist
  • Package Handler
  • Inventory Specialist
  • Cashier/Floor Sales Associate
  • Sales Associate/Cashier


  • Bachelor's Degree
  • High School Diploma

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