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Senior Administrative Assistant Resume Example

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SENIOR ADMINISTRATIVE ASSISTANT
Professional Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 12 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Self-motivated Senior Administrative Associate with deliberation in providing organization to chaotic workloads. Fast-paced organizer of strategic data known for effortless coordination of back-end specifics to help high-level operations run as smoothly as possible. Exceptional written and verbal communicator known for concise language and thoughtful conveyance of information between proper channels.

Skills
  • Accounting
  • Managing patient records
  • Follow-up skills
  • Database coordination
  • Staff Management
Work History
Senior Administrative Assistant, 12/2016 to Current
Ryobi North America Inc. – Anderson, SC
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Expertly coordinated logistics for functions both within and outside of organization.
  • Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
  • Arranged business travel details for company employees per supervisor requirements.
  • Categorized and processed sensitive documents with information of deeply personal nature.
  • Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
  • Prepared flawless emails and other documents upon direction of immediate supervisor.
  • Kept files and records in content management systems such as MS SharePoint, EXCEL, and others.
  • Acted as backup for other employees of same title by providing support where needed and adapting to requirements of department.
  • Managed electronic records database and handled all file requests.
  • Coordinated trainings for new team members, overseeing onboarding details.
  • Coordinated office activities and public events, including product ordering, set up and technology.
  • Supported time-tested professional relationships, working with stakeholders to facilitate communication.
  • Acquired proper equipment, refreshments and supplies for meetings.
  • Managed disbursement of information per executive request by monitoring client arrivals and access facility access.
  • Maintained personal schedule, professional calendar and individual appointments for senior staff members.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Arranged corporate and office conferences for company employees and guests.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
CSR/ Special Operations, 02/2009 to 12/2016
Ryobi North America Inc. – Anderson, SC, United States
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Solicit sale of new or additional services or products.
  • Order tests that could determine causes of product malfunctions.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
  • Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed over 65 calls daily answering speeds per call 1 min and 25 sec or less.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
Dental Assistant, 09/2007 to 02/2009
Piedmont Dental – Anderson, SC
  • Provide clinical services and health education to improve and maintain oral health of patients and general public.
  • Remove sutures and dressings.
  • Feel and visually examine gums for sores and signs of decay.
  • Make impressions for study casts.
  • Educated patients on importance of oral hygiene and demonstrated techniques for flossing, brushing and .
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared patient X-rays and images by CBCT for review by dentist.
  • Prepared and positioned patients for procedures by clipping dental napkins and placing patient safety devices.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
  • Took dental images following strict patient protection rules by mentioning risks during pregnancy and applying lead aprons.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Helped complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Supported dentists during procedures to restore teeth, like permanent, temporary crowns, and dentures.
  • Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
  • Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Successfully helped and impacted several customers lives which increased patient rate by 10%
Caregiver, 05/2004 to 09/2007
Anderson County Dept. of Mental Health – Anderson, SC
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Transported patients daily via wheelchair to and from rehabilitation and daily activities.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Education
Bachelor of Science: Health AdministrationStrayer University - Washington, DC
High School Diploma: 05/2000
TL Hanna High - SC
Accomplishments
  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Recognized by customers and employees for expedient and effective service.
  • Earned Customer Service and Lead rep award in 2010 and 2012.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
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Resume Overview

Companies Worked For:

  • Ryobi North America Inc.
  • Piedmont Dental
  • Anderson County Dept. of Mental Health

School Attended

  • Strayer University
  • TL Hanna High

Job Titles Held:

  • Senior Administrative Assistant
  • CSR/ Special Operations
  • Dental Assistant
  • Caregiver

Degrees

  • Bachelor of Science : Health Administration
    High School Diploma : 05/2000

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