senior administrative assistant resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Senior Administrative Assistant with over 15 years in executive team support at a fortune 500 corporation. Strengths include supervising administrative staff, troubleshooting, organizing company events, developing communications and corporate presentations. Dedicated senior executive with experience managing administrative teams and delegating tasks to accomplish operational goals. Methodical and highly organized with good prioritization and planning abilities. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Excellent customer service and conflict management skills. Systematic Administrative Assistant with over [Number] years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional, working with little to no supervision.
Skills
Scheduling
Filing
Staff Development
Invoicing
Event Planning
Staff Management
Invoice Processing
Calendar Management
Scheduling Services
Travel Arrangements
Expense Reports
Spreadsheets
Preparing Presentations
Document Management
Supervising Staff
Work History
05/2005 to CurrentSenior Administrative AssistantAdp | Fairport, NY,
Coordinated office activities and public events, including product ordering, set up and technology.
Coached new employees on administrative procedures, company policies and performance standards.
Kept files and records in content management systems such as MS SharePoint, EXCEL, and others.
Supported time-tested professional relationships, working with stakeholders to facilitate communication.
Offered office-wide time entry software support and training, including troubleshooting issues and optimizing usage.
Acted as backup for other employees of same title by providing support where needed and adapting to requirements of department.
Expertly coordinated logistics for functions both within and outside of organization.
Prepared flawless emails and other documents upon direction of immediate supervisor.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
Supported program operations by preparing and updating documents, reports and spreadsheets.
Coordinated trainings for new team members, overseeing onboarding details.
Produced highly accurate internal and external letters and memoranda.
Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Managed disbursement of information per executive request by monitoring client arrivals and access facility access.
Acquired proper equipment, refreshments and supplies for meetings.
Wrote and prepared deliberate agendas for company meetings.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Maintained personal schedule, professional calendar and individual appointments for senior staff members.
Drafted all documents in company-directed formats and fonts accurately and consistently.
Arranged business travel details for company employees per supervisor requirements.
08/2003 to 03/2005Administrative AssistantDocgo Inc. | Fountain Valley, CA,
Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Arranged rapid office equipment repair and maintenance with vendors.
Processed invoices and expenses to facilitate on-time payment.
Scheduled office meetings and client appointments for team of [Number] professional [Job title]s.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
10/2002 to 08/2003Conference Center CoordinatorBenchmark Hospitality | Racine, WI,
Supervised onsite team of [Number], including caterers, audio-visual technicians, and facility management team.
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
06/1999 to 10/2002Conference Services Supervisor Benchmark Hospitality | Orlando, FL,
Handled customer complaints and inquiries.
Assisted with training and development of team members.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Updated job knowledge by attending various workshops, training sessions and educational opportunities, including [Workshop Name] and [Workshop Name].
Monitored team's performance and gave feedback when necessary.
Answered constant flow of customer calls with up to [Number] calls in queue per minute.
Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Developed all process controls and metrics for daily management of Call Center.
Managed personnel, including scheduling for agents and product specialists to foster increased productivity.
Created team rotations to man center effectively during peak hours.
Established and updated work schedules to account for changing staff levels and expected workloads.
Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Education
Expected in to to BBA | Audrey Cohen College , New York, NY, GPA:
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