Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Bilingual self-starter with broad medical industry and customer service background. Organized, efficient, highly skilled in office administration, data organization, proofreading, database management and word processing. SKILLS Motivated self-starter Adept multi-tasker Excellent problem solver Resourceful and reliable worker Close attention to detail Committed team player Efficient and reliable team player Excellent verbal communication
Skills
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Work History
Senior Administrative Assistant, 05/2014 - Current
Seneca Center – San Francisco, CA,
Seneca Center – San Francisco, CA,
- Calendar management for Executive Director and Director.
- Organized meetings and appointments utilizing Google Calendar.
- Arranged departmental conference calls.
- Scheduled and prepared for meetings.
- Ordered equipment and all supplies.
- Provided multi-leveled administrative support.
- Organized, assessed and created a records management system for business records in various organizations.
- Answered and screened telephone calls in an appropriate and timely manner.
- Managed client and visitor logistics in a professional manner.
- Provided logistical support for visitors and clients.
- Utilized professional communication to and from diversified groups, including C-level executives in meetings, conference calls, voice mail and electronic mail.
- Created, processed and tracked Purchase Orders.
- Performed standard clerical functions: photocopying, faxing, etc.
- Transportation coordinator for Fleet Vehicles.
- Answered and quickly redirected calls
- Ordered and distributed office supplies while adhering to a fixed office budget.
Clinical Product Surveillance Analyst, 03/2013 - Current
Seneca Companies – Rapid City, SD,
Seneca Companies – Rapid City, SD,
- Obtained scanned records and uploaded them into the database.
- Added new material to file records and created new records.
- Reviewed and updated client correspondence files and scheduling database.
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Performed qualitative analysis of records to ensure accuracy, internal consistency of recorded data.
- Maintained strict patient and physician confidentiality.
- Initiated, performed and documented quarterly coding audits for physicians.
- Expertly transcribed medical reports for a variety of physicians in a hospital.
Product Surveillance Representative, 08/2012 - 03/2013
Freight Handlers, Inc. – Augusta, GA,
Freight Handlers, Inc. – Augusta, GA,
- Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Effectively communicated with administrative teams on a daily basis.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns and resolving problems.
- Managed wide variety of customer service and administrative tasks to resolve customer issues efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Administrative Specialist, 05/2012 - 08/2012
Rca Corporation – Amarillo, TX,
Rca Corporation – Amarillo, TX,
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Managed office supplies, vendors, organization and upkeep.
iCan Music Tutor, 2012 - 03/2012
Rocky Mountain Chocolate Factory – Durango, CO,
Rocky Mountain Chocolate Factory – Durango, CO,
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Assisted in developing student-led after-school tutoring program to teach under-privileged students.
- Developed program to work with students and increase interest in higher learning.
- Enforced the Buddy System mentoring program between 1st and 5th grade students, increasing student development and enthusiasm for learning.
Assistant Project Coordinator, 03/2011 - 2012
Endowment For Youth Committee – City, STATE,
Endowment For Youth Committee – City, STATE,
- Work closely with teachers to select adequate lessons to benefit students with their learning.
- Provide feedback to teachers from observations of students using and benefiting from exercises.
- Provide input for additional activities and curriculum that would benefit students falling behind.
- Maintain weekly student folders by supplying worksheet and school supplies.
- Implemented reading and writing workshops to increase school reading programs.
- Assisted with event planning, including associated travel and logistical arrangements.
Patient Support Representative, 08/2010 - 03/2012
UCSB Student Health Center – City, STATE,
UCSB Student Health Center – City, STATE,
- Prepared patient charts, pre-admissions and consent forms as necessary.
- Oversaw daily office operations for staff of 5 employees.
- Trained new employees on multiple medical billing programs and data entry software.
- Managed office supplies, vendors, organization and upkeep.
- Managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean reception area, including lounge and associated areas.
Retail Associate, 03/2010 - 05/2010
Macy's – City, STATE,
Macy's – City, STATE,
- Organized racks and shelves to maintain the visual appeal of the store.
- Verified that all customers received receipts for purchases.
- Developed positive customer relationships through friendly greetings and excellent service.
- Conferred with store managers to obtain information about customer needs and preferences.
Education
Master of Arts: Criminology, Expected in Current
University of California Irvine - Irvine, CA
University of California Irvine - Irvine, CA
- Criminology and Law and Ethics
- Coursework in Law Enforcement
- Coursework in Public Administration
- 3.8 GPA
Bachelor of Arts: Global Studies and Spanish, Expected in 2012
University of California - Goleta, CA
University of California - Goleta, CA
- Global Studies and Spanish
- 3.0 GPA
- Coursework in Business, Management and Finance
- Coursework in Public Administration
- Coursework in Law Enforcement
Skills
administrative, administrative support, C, charts, clerical, client, clients, excellent customer service, customer service, data entry, database, documentation, electronic mail, faxing, filing, forms, logistics, Director, medical billing, meetings, mentoring, office, coding, reading, reception, recording, scheduling, telephone, Transportation, tutoring, voice mail, workshops
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Resume Overview
School Attended
- University of California Irvine
- University of California
Job Titles Held:
- Senior Administrative Assistant
- Clinical Product Surveillance Analyst
- Product Surveillance Representative
- Administrative Specialist
- iCan Music Tutor
- Assistant Project Coordinator
- Patient Support Representative
- Retail Associate
Degrees
- Master of Arts
- Bachelor of Arts
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