Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
An enthusiastic detail-oriented college student with superior leadership, strong technical skills, and great customer service skills, with the ability to learn concepts quickly. Seeking employment in the Chicago land area that will allow me to utilize my interpersonal skills, experience, and education while allowing me to grow as a professional in a great field.
Computer Proficient CPR Certification BLS Certified CPR Certified BLS - Basic Life Support AHA Healthcare Provider CPR Certification 20 Hour PERC Card
Skill Highlights
  • Microsoft Office, Word, Excel, Outlook, and PowerPoint (WPM 40-45).
  • PERC Card/Guard Card
  • CPR and Child CPR Training
  • Telecommunication skills
  • Troubleshooting skills
  • HIPAA compliance
  • Computer-savvy
  • CPR/BLS certified
Professional Experience
Security/Receptionist, 09/2016 to Current
Newton Medical CenterNewton, KS,
  • Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
  • Reported all incidents, accidents and medical emergencies to law enforcement.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
  • Issued security badges and visitor passes to all guests.
  • Checked passes and credentials of persons seeking to enter the property.
  • Verified that information in the computer system was up-to-date and accurate.
Retail Customer Service/Sales, 09/2016 to 11/2016
Metro PCSCity, STATE,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  •  Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
Cashier/Sales floor associate/Fitting room, 05/2015 to 06/2016
TargetCity, STATE,
  • Operated fitting room.
  • Zoning clothing areas.
  • Making sure guest are happy and satisfied at all times.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Assisted guest on the registers, checking the guest out in a timely fashion manner.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
Client Care Cardiac Technician/Troubleshoot Technician, 02/2014 to 05/2015
Lifewatch IncCity, STATE,
  • Assisting patients with their cardiac heart monitoring and home sleep test studies.
  • Arrhythmia interpretation skills, and verbally troubleshooting devices over the phone.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Maintained up-to-date records at all times.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Built and maintained successful relationships with service providers, dealers and consumers.
  • Maintained composure and patience in face of difficult customer situations.
    Clerk/ Package Handler/Loader/Unloader, 08/2013 to 11/2015
    UPSCity, STATE,
    • Unload, sort, transport merchandise, and deliver it to the proper location.
    • Identify and read vendor packing slips, carrier shipping documents, UPC labels, and receiving documents.
    • Processed merchandise returns and exchanges.
    • Communicated all merchandise needs or issues to appropriate supervisors.
    Receptionist, 04/2009 to 07/2011
    Harold Colbert Jones Memorial Community CenterCity, STATE,
    • Filed, faxed and mailed documents, answered phones via switchboard.
    • Provided help to teachers, mentors, and tutors when needed.
    • Cleaned all rooms at the close of each day.
    Education and Training
    High School Diploma: , Expected in 2013
    Bloom Trail High School - Chicago Heights, IL
    2.5 GPA Graphic Arts coursework
    : Computer Informations System, Expected in 2015
    Prairie State College - Chicago Heights, IL
    Graphic Arts coursework Coursework in Information Technology Coursework in Business Administration and Management Coursework in Social Psychology and Personality Psychology
    Associate of Applied Science: Radiology, Expected in 2020
    Moraine Valley Community College - Tinley Park, IL
    Coursework in Human Anatomy and Physiology
    Healthcare: MEDISOFT, computerized charting
    People skills: Great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills Patient-focused care Charting and record keeping Valid IL driver's license

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    Resume Overview

    School Attended

    • Bloom Trail High School
    • Prairie State College
    • Moraine Valley Community College

    Job Titles Held:

    • Security/Receptionist
    • Retail Customer Service/Sales
    • Cashier/Sales floor associate/Fitting room
    • Client Care Cardiac Technician/Troubleshoot Technician
    • Clerk/ Package Handler/Loader/Unloader
    • Receptionist


    • High School Diploma
    • Associate of Applied Science

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