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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview
Experienced Security Liaison committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
Qualifications
  • Excellent problem-solving skills
  • Network maintenance experience
  • System upgrade experience via project management
  • Data backup and retrieval background
  • Excellent communication skills
  • Enterprise technologies experience
  • Excellent diagnostic skills
  • Website maintenance
  • Proficient in AVG, Printers, PC Security systems
  • MS Office proficiency
  • Salesforce, SharePoint, AWF, DMS, rPay, OASVAS background
  • Excellent communication skills
Accomplishments
  • Requirements Analysis
  • Completed business requirements analysis including the evaluation of systems specifications for various corporate systems ahead of deadlines on a consistent basis
  • Network Security
      Leadership
    • Planned, initiated, maintained and optimized security procedures and documentation of all department hardware and software, security systems and communication links.
    • Managed all clients network access
    • Network Support
    • Awarded a Customer Excellence Award upon the completion of a project that prepared dept for 20 new staff members
    • Handled duplication project for rPay system to prep dept for assumption of product servicing as it moved in from a dept merger. 
    • Acted as first point of contact for all major technical issues, including, system failures and disaster recovery.
    • Oversaw infrastructure of dept and acted as support for help-desk technicians and IT Department.
    • Served as leader of system enhancement initiatives on an on-going basis.
    • Increased database security and cost efficiency by 5%.
    Work Experience
    2008 to Current Security Liaison Alamogordo Public Schools | Alamogordo, NM,
    • Coordinated with systems partners to finalize designs and confirm requirements.
    • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
    • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
    • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
    • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
    • Consistently met deadlines and requirements for all production work orders.
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    • Managed creative projects from concept to completion Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
    • Advocated for end-users to perform testing and problem analysis for desktop and IT infrastructure work.
    • Experience with network monitoring on-site.
    • Recommended architectural improvements, design solutions and integration solutions.
    • Established all new staff access per corporate cost center and entitlement guidelines.
    • Maintained and monitored existing staff access via creation of quarterly security systems review.
    • Presented quarterly system review to Managing Director and CVP for approval and sign off,  Controlled Lotus-based database and later Sharepoint database for recording and storage of all security reviews and system status reviews, Handled ordering of all new end user equipment and managed staff who executed set up of equipment Handled management of all equipment ordering for expiring leases and issuance of new equipment to existing end users.
    • Worked with AWF, DMS, rPay, Salesforce and Sharepoint Systems in daily Liaison role.
    10/2000 to 12/2007 District Call Center Manager Trader Publishing Company | City, STATE,
    • Managed staff of 2-20 people in each of various offices located in Ohio, Pa, NY and MI for Inbound Call Centers in assigned territory Worked with IT for call centers to establish new coding for updated system infrastructure to accommodate all current packages offered through Call Center in Cleveland, Ohio.
    • Performed staff performance reviews annually Developed sales incentives and rewards program for call center staff Handled escalated customer calls and issues for call center Worked with IT and upper management in development of new website Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
    • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
    • Consistently met deadlines and requirements for all production work orders.
    • Managed creative projects from concept to completion.
    Education and Training
    Expected in Associate of Applied Science | Cuyahoga Community College, Parma, Ohio GPA:
    Corporate Systems Security/Asset and IT Loss Prevention 2 yrs of study toward degree
    Skills
    Call Center, excellent communication, documentation, help desk, Loss Prevention, Lotus, SharePoint, Enterprise, Network, performance reviews, policy enforcement, problem analysis, problem-solving skills, project management, troubleshooting, upgrades, web applications.

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    Resume Overview

    School Attended

    • Cuyahoga Community College

    Job Titles Held:

    • Security Liaison
    • District Call Center Manager

    Degrees

    • Associate of Applied Science

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