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Security Forces Member/Alarm Monitor Resume Example

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SECURITY FORCES MEMBER/ALARM MONITOR
Professional Summary

Veteran of United States Air Force bringing 10+ years of leadership to Leader role. Outstanding communicator with background driving progress toward goals and empowering team members to excel. Recognized for honesty, integrity and commitment to achieving goals. Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of leadership and teamwork. Motivated to learn, grow and excel in the computer industry.

Skills
  • Detail-oriented
  • Excellent work ethic
  • Supervision
  • Teamwork
  • Leadership Development
  • Verbal and Written Communication
  • Squad Management
  • Surveillance monitoring
  • Assessing risks
  • Security Operations
  • Multitasking abilities
Work History
09/2010 to 09/2014Security Forces Member/Alarm MonitorCompany Name | City, State
  • Led, managed and performed force protection duties to protect personnel and resources.
  • Apprehended and detained suspects, searched persons and property and conducted interviews to gather evidence.
  • Maneuvered communications vehicles, intrusion detection equipment and other special-purpose equipment to facilitate operations.
  • Operated and maintained sophisticated communications equipment.
  • Assisted host nation militaries in mission planning to shape operational environment advantageous to coalition forces.
  • Developed, coordinated and implemented instruction for host nation militaries.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.
03/2016 to CurrentSquad Leader/Base Defense Operations ControllerCompany Name | City, State
  • Monitored communications to detect important information related to current and planned military operations.
  • Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
  • Coordinated with local authorities to smoothly manage disaster response.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified issues, analyzed information and provided solutions to problems.
01/2018 to 01/2019Customer Support Representative/GlazierCompany Name | City, State
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered constant flow of customer calls with up to 8 calls in queue per minute.
  • Affixed glass doors to frames and bolted metal hinges, handles, locks and other hardware to attach doors to frames and walls.
  • Communicated with clients to establish project requirements and provide cost estimates, providing detailed update throughout project execution.
  • Adhered to consistently high standards for safety, quality and service on over 25 completed projects.
  • Trained and oversaw team of up to 5 members.
Education
2008High School DiplomaWestmoore High School, City, State
05/2017Associate of Science | Criminal JusticeCommunity College Of The Air Force, City, State
No Degree | Computer And Information Systems SecurityRose State College, City, State
  • Majored in Cyber Security
  • Coursework in Information Security, Ethics and Python script language
12/2020Associate of Applied Science | Cyber SecurityOklahoma City Community College, City, State
  • Major in Cyber Science
  • Minor in Cyber/Information Security
  • Dean's List every semester while attending
Expected in 2024Bachelor of Science | Cyber SecurityAmerican Military University
  • Enrolled to continue education at AMU starting January 2021
Accomplishments
  • Secret Security Clearance held since 2010.
  • Below the Zone recipient - awarded rank 1 year early out of all airman stationed at Macdill AFB.
  • Awarded 3 Air Force Commendation Medals all with "C" device for combat related deployments.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Experience with installing and managing Windows Operating Systems, Window Server 2016, Linux distribution platforms (Fedora, Zorin).
  • Completion of Python and C++ script language courses.
  • Certificate of Mastery-Computer Systems Support
  • TestOut Pro Windows Server 2016
Certifications
  • Certificate of Mastery-Computer Systems Support
  • TestOut Pro Windows Server 2016
  • Currently enrolled and scheduled to take CompTia A+ exam
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Resume Overview

School Attended

  • Westmoore High School
  • Community College Of The Air Force
  • Rose State College
  • Oklahoma City Community College
  • American Military University

Job Titles Held:

  • Security Forces Member/Alarm Monitor
  • Squad Leader/Base Defense Operations Controller
  • Customer Support Representative/Glazier

Degrees

  • 2008 High School Diploma
    05/2017 Associate of Science | Criminal Justice
    No Degree | Computer And Information Systems Security
    12/2020 Associate of Applied Science | Cyber Security
    Expected in 2024 Bachelor of Science | Cyber Security

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