Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Results-driven IT Security Consultant with experience in Security Operations and Platform Security Solutions.Highly Customer-Focused and a Performance driven professional skilled in Advanced Trending, detection and analysis of security events by review of logs and assist in prevention, remediation of security incidents.Key strength involves translating customer pain points into value added solutions both on technical and business area.

  • CISCO Certified Network Associate (CCNA)
  • Checkpoint Certified Security Administrator
  • Platform Security -UNIX/LINUX/WINDOWS
  • Network Security
  • SIEM Solution - RSA enVision
  • syslog / syslog-ng
  • Identity and Access Management - CAPM
  • RSA Authentication Manager - UAM
  • Networking and Infrastructure
  • Business Process Optimization
  • Value Added Services
  • Excellent problem solving skills
  • Customer needs assessment
  • Capacity and scalability planning
  • Document management
  • Strong collaborative skills
  • Project management
  • Strong written / verbal communication skills
  • ITIL v3 Foundation Certified
Desired Technical Skills
Security Analytics , Security Monitoring, PM SIEM - RSA enVision 3 Years 2011 - Current
Platform Security, Project Management. CA Solutions 2 years 2009-2011
User Access Management RSA Auth manager, CA IDAM 3 years 2006-2009
Network Infrastructure Management Routing,Switching - CCNA,CCSA 1 year 2005-2006

Process Improvement Initiatives

  • In 2008-09 , as a Project Lead for a UAM Team, streamlined several process thereby bringing in a value add of 1 FTE reduction, and an additional cost savings of 17K USD one time & 6k USD/annum
  • In 2009-10 , as a Project Lead for UAM in MasterCard,US , Implemented a Lean with a Value add of 66KUSD/Annum
  • In 2010-11, as an Onsite Coordinator for GIS Operations, streamlined the process to bring in a Value add of 90K USD/Annum
  • In 2012 - 13 , as a part of Security Event Management team, managed to launch several process improvement initiatives bringing in a value add of 30K USD / Annum and

Key Contribution using SIEM Technology

  • Provided consulting services on design,implementation and troubleshooting SIEM solution , end point integration along with the log collection mechanism.
  • Managed the logging medium and configuration for platforms/applications/databases and network devices using various collection methods like syslog-ng,ODBC,SFTP,Agentless.
  • Proficiency in windows and unix / linux operating system and assisted with numerous issues to help remediate the logging issues.
  • Developed a framework for enhancing the Application security to go above and beyond the PCI guidelines.
  • Provided vision and insight into the customer's SIEM nextgen Strategy and Big Data solution and lead the POC on various other SIEM solution providers
  • Event Categorization Framework around Privileged User Monitoring - Enhance the Security Alerting/Reporting capability in enVision by mapping the log events to various standards like PCI,SANS and internal Security standards.
  • Defined and developed the Audit policy settings for all windows 2008 Servers in MasterCard to filter events of interest vs not interest.
  • Developed a comprehensive Inventory Management process for managing the logging devices in SIEM platform
  • Developed role Based Access Framework for easy administration
  • Better workflow Management for device onboarding / offboarding process
  • One view for Management on all Operational and Security Monitoring metrics
  • Has been part of numerous RFE presentations for various clients across US region in different domain area like Banking and Finance, Health care, Telecom (writing proposals, reviewing RFE responses, evaluating vendors in POC etc)

Awards and Recognitions

  • Received three times Outstanding Contribution for the consistent surpassing throughout all performance indicators.
  • Commendable feedback from customer on various Improvement initiatives and transforming Operations (Document available upon request)
  • Awarded the EXCELLENCE award for outstanding performance in UAM team.
  • Received Connoisseur Award from All Hands Meet for ,Technical proficiency, Delivery/cost saving initiatives to improve CSAT,Resource rotation and rookie mix
  • Selected X-Serves Business Level Winners across Wipro Technologies.
  • Awarded "Instant Karma" for best technical consultant in the account for 2013.
Work Experience
Security Consultant, 07/2011 - Current
American Technology Services New York, NY,

Description: Managing end to end SIEM solution using RSA enVision for MasterCard to perform Security Monitoring for the complete enterprise.


-Act as Consultant and support the Security Event Management platform end to end from the perspective of security monitoring, application infrastructure, Storage ,Deployment of new hardware , upgrade etc

-Interfacing with customer network security operations, stake holders, and incident response teams and coordination between customer and security operations center staff of Wipro.

-Creation of custom filters, ad-hoc reports, and coding SQL query filters, correlation rules, views, testing, determine threshold & put appropriate suppression filters for the elimination of false positives etc.

-Assist in incident determination, ticket handling and incident response, prevention, management and remediation.

-Advanced Trending, detection and analysis of possible security events by constant review of IDS data, firewall logs, system logs and other security devices using SIEM RSA Envision

-Implementing Security Best Practices primarily in Windows and Unix platform using Event Categorization framework.

-Ensure all Compliance Controls are met using SIEM Solution across platforms including custom applications.

-Integration of various platform and security devices to SIEM solutions and develop Intelligence around Security Monitoring using correlation techniques.

-Solid Operating System knowledge on Unix and Windows.

-Onsite customer coordination and define framework for escalation and resolution

-Business Improvement, Process Management, Maintain Operations procedure documentation.

Area of Expertise :

Possess technical skill on Information security Area like UAM, Networking and Infrastructure , Access Control & Single Sign On(ESSO-CPM),CA Products(CAPM, CA ACF2,CA ACX), Checkpoint, Identity management, RSA Auth Manager, RSA enVision, netHSM, Tandem. Possess Management Skills along with Business Improvement, ITIL Documentation, Business Process Management, Customer Relationship Management, Document Management, Inventory & Knowledge Management, Process Development & Integration, Technical Documentation, Induction program, Transition/training Management and Customer coordination.

Security Analyst, 07/2006 - 06/2011
Allied Universal Security New Bedford, MA,

Description: 24 * 7 Global Information Security helpdesk L1 and Mastercard Online applications that supports the provisioning and deprovisioining user base for over 60 K users.Also level 2 support for similar scope in addition to security platforms/devices for MasterCard Information Security.

Responsibilities: Primarily involved when this engagement started back in 2006 with 5people to begin with and made this engagement grew upto a team size of 25 now fetching a revenue of about 2 million p.a in a period of 4 years.Provision and De-provision access to MOL Users through MasterCard online admin tools, Provision and De-provision RSA / ACE Server accounts andAdminister Secure ID tokens, Perform extra back end applications like toad setup in oracle and Creating business objectives account in BOsupervisor, Replace expired Secure ID tokens, License users for products through On-Admin. Dispatch of Secure ID token to internal and externalMOL product users.Performing the role of Team lead and also been responsible for project management, managing the offshore team and their activities, Maintain and provide operational reports to internal management and MasterCard, Track request volume to plan, schedule and prioritize production support activities, coordinate the on boarding and training requirements for new team members

2006 - 2008 - Chennai , India

2009 - 2011 - Ofallon ,USA

Network Engineer, 01/2006 - 06/2006
Dish Network Corporation Miami, FL,

Description: This project involved physical installation of DSLAM's and Tier IIswitches provided by Huawei in various BSNL offices across Maharashtra.To ensure end to end connectivity and checking for proper broad band connection parameters is also the part of the project.

Responsibilities: Physical installation of DSLAMS and Switches in BSNL is done which requires more vendor coordination and proper time management and made sure the installation work meets the Acceptance Test requirements.Configured those SWITCHES and DSLAMS and ensured connectivity is through between A-B end.Test for broadband Internet connection and its speed parameters are done.Acceptance testing done for the installed equipments as per the AT schedule and Take over certificate is obtained.

Network Engineer, 10/2005 - 2006
Dish Network Corporation Richmond, VA,

Description: This phase of UBI project involved extending the core banking network to various regions across India.This process of implementing core network structure involved commissioning leased lines in various new locations,shifting of lines to CHE1,establish ISDN links across different locations.

Responsibilities: Configured routers at Regional Offices and remote places and branches for new link commissioning of leased lines and routing for those links.Shifting of lines from leased line to MLLN and CHE1.Configured few ISDNlinks between two locations for backup and basic trouble shooting has been done.Configuring Cisco IP Phones 7940G and 7905G and registering them in the Cisco Call Manager.Testing the links and handing it over to other FM team. Reengineering of ROUTERS Lease Line And ISDN TestingRouting Protocols and switching.

Education and Training
Batchelor of Engineering: Electronics and Communication, Expected in 2005
Mepco Schlenk Engineering College - Anna University - , TamilNadu

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School Attended

  • Mepco Schlenk Engineering College - Anna University

Job Titles Held:

  • Security Consultant
  • Security Analyst
  • Network Engineer
  • Network Engineer


  • Batchelor of Engineering

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