Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Sharp Security Guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in various areas. Carries out instructions effectively. Skilled Operator competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at various facilities. Always ready to take on challenging and new roles. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.

  • Security procedures knowledge
  • Criminal law understanding
  • Premises surveillance
  • First aid certified
  • Reliability
  • Analytical
  • Flexible
  • Team building
  • Multitasking
  • Computer skills
  • Clerical
  • Supervision
  • Decision-making
  • Planning
  • Project planning
  • PPE use
  • Patrolling
  • Vigilant and watchful
Security Console Operator, 03/2020 to Current
Securitas Security Services Usa, Inc.Sunnyvale, CA,
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport.
  • Communicated with team members and building management via radio, telephones, computers and proprietary [Type] software.
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Dispatcher, 04/2018 to 06/2020
Vpne Parking SolutionsQuincy, MA,
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Communicated with individuals within inbound call center setting to complete dispatch support for all calls.
  • Accurately and efficiently responded to over numerous amount of daily requests.
  • Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
  • Quickly determined locations and needs for high volume of hourly callers to accurately send out for assistance.
  • Managed shipment billing, receipts, packing slips, drivers' load manifest sheets and logbooks.
  • Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
  • Pointed transportation providers to best routes and current travel conditions to assure on-time delivery.
  • Assigned and scheduled drivers after verifying driver qualifications, including licensure, criminal record and availability.
Transit Bus Driver, 01/2018 to 06/2020
Firstgroup PlcKodiak, AK,
  • Obeyed traffic laws and followed established traffic and transportation procedures.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Performed pre-trip inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Supported riders with disabilities by operating transportation assistance equipment.
  • Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation.
  • Operated and maintained buses transporting passengers across city and county.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Received and submitted passenger fares.
  • Planned efficient routes and adjusted plans using GPS software and local road knowledge.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Kept vehicles in good working order by maintaining fluid levels and reporting any major mechanical problems.
  • Upheld strict DOT reporting records for trips, vehicles and notable incidents.
  • Announced stops clearly to help passengers disembark at correct locations.
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Regulated heating, lighting and ventilating systems for passenger comfort.
  • Collected fares and provided route updates and schedule information.
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Drove specified routes in compliance with traffic regulations and time schedules.
Ambassador, 01/2016 to 01/2018
Tiffany & Co.Providence, RI,
  • Collaborated with teammates to create positive environment for customers.
  • Met, greeted and assisted guests and provided directions to specific departments and buildings.
  • Assisted with daily opening and closing tasks to maintain clean, neat and organized store.
  • Provided accurate and detailed descriptions of services, facility features and hours of operation.
  • Guided potential customers through signup and registration processes to deliver smooth onboarding.
  • Engaged with and acquired new customers to drive new business development.
  • Achieved sales goals by implementing targeted selling strategies.
  • Developed creative tactics to amplify corporate strategy, including podcasts, and influencer partnerships.
  • Fostered strong relationships with local and national reporters and proactively pitched stories.
  • Liaised with partner venues to manage events and deliver on key metrics.
Education and Training
High School Diploma: , Expected in 06/1992
Midwest High School - Chicago, IL,

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  • Security Console Operator
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  • High School Diploma

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