Sharp Security Guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in various areas. Carries out instructions effectively. Skilled Operator competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at various facilities. Always ready to take on challenging and new roles. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.
Skills
Security procedures knowledge
Criminal law understanding
Premises surveillance
First aid certified
Reliability
Analytical
Flexible
Team building
Multitasking
Computer skills
Clerical
Supervision
Decision-making
Planning
Project planning
PPE use
Patrolling
Vigilant and watchful
Experience
Security Console Operator, 03/2020 to Current Securitas Security Services Usa, Inc. – Sunnyvale, CA,
Provided friendly and professional assistance to employees, visitors and customers.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Protected company assets against theft or damage by conducting frequent building and grounds patrols.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated leadership by making improvements to work processes and helping to train others.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Administered basic first aid to injured and ill individuals and assisted paramedics with providing advanced assistance and patient transport.
Communicated with team members and building management via radio, telephones, computers and proprietary [Type] software.
Investigated disturbances and used proportional and strategic responses to handle different types of issues.
Dispatcher, 04/2018 to 06/2020 Vpne Parking Solutions – Quincy, MA,
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Tracked all changes in computer system to keep records current and accurate.
Kept detailed and updated records of calls in physical and electronic databases.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Answered customer requests with information about product availability, shipping information and status updates.
Communicated with individuals within inbound call center setting to complete dispatch support for all calls.
Accurately and efficiently responded to over numerous amount of daily requests.
Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Quickly determined locations and needs for high volume of hourly callers to accurately send out for assistance.
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