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security analyst resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Skilled Information Technology professional with experience in web application development, vulnerability assessments, server administration, server backups, patch management, network traffic monitoring and in office support. Additional skills include training new users on all security implementations and physical security access, presentations and training on new software implementations for all employees and help-desk troubleshooting. Able to thrive in fast pace and challenging environments.

Skills
  • .NET Core MVC/WebAPI - C#
  • MSSQL, MongoDB, MariaDB/MySQL
  • Golang
  • Web Application Analysis
  • Burp Suite Professional
  • Nessus Professional
  • Linux, Windows, macOS
  • Windows Server Administration
  • Patch Management
  • Desktop Support
  • Office 365 Enterprise
  • Critical thinking skills
  • Excellent problem-solving abilities
  • Troubleshooting
  • Excellent communication skills
Certifications


Completed:

  • CompTIA Network+
  • TryHackMe: Junior Penetration Testeer
  • Pentester Lab: Unix Badge, Essentials Badge, White Badge
  • Udemy: Go Development, Linux Administratrion, Linux/Windows Privilege Escalation for Beginners, Linux/Windows Privilege Escalation for OSCP and beyond

In Progress:

  • Udemy: Python Programming, RedTeam Blueprint
  • TryHackMe: Offensive Pentesting
  • Offensive Security Certified Professional
Work History
Cambridge Associates Llc - Technical Support Specialist 2
San Francisco, CA, 11/2020 - Current
  • Provide first and second level IT support to internal end users and respond to their needs and/or alerts through moderately complex troubleshooting, resolution, or escalation steps
  • Acquire and maintain current knowledge of relevant IT product offerings and support policies in order to provide technically accurate solutions to Garmin associates
  • Assists associates in IT Specialist 3 role on projects, initiatives, and complex support issues as assigned
  • Manages and implements initiatives or change controls in an Agile environment with ITIL best practices
  • Makes recommendations for process improvements and self-service initiatives
  • Provides reliable solutions to a variety of problems using sound problem techniques including performing root cause analysis and identification of corrective action for given problems
  • Communicates in written and verbal form effectively in a large team or departmental setting
  • Serves as a mentor and trainer to less experienced IT Specialists
Cargill, Inc. - Cyber Apprentice Intern
Wayzata, MN, 04/2020 - 08/2020
  • Developed multiple .NET web applications, using .NET Core 3 MVC, .NET Core Web API, HTML, CSS, Bootstrap and jQuery.
  • Designed internal scheduling manager using .NET and FullCalendar.
  • Implemented registration, login/logout, forgot password, JSON Web Tokens and user management features in .NET web applications.
  • Linked each application to a MSSQL database for CRUD management.
  • Analyzed .NET applications to understand how they work internally and learn of their security implications.
  • Participated in group study sessions to discuss progress and help each intern understand and progress.
  • Applied training to the research and analysis of a real production application with wide-ranging, diverse and complex technologies.
The Boar's Head - Security Analyst
Charlottesville, VA, 11/2018 - 12/2019
  • Completed vulnerability scans to identify at-risk systems and remediate issues.
  • Manually tested web applications before being pushed to production.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Maintained data management and storage systems to protect data from compromise.
  • Reviewed violations of computer security procedures and developed mitigation plans.
  • Monitored computer virus reports to determine when to update virus protection systems.
  • Made recommendations to improve security procedures and systems.
  • Created, edited, and updated project manuals and technical documentation used by the entire QA team.
  • Tracked paid software subscription levels to advise on best-performing features of security software relative to individual security needs and budgetary restrictions.
  • Reviewed network traffic logs to identify signs of unauthorized access and underlying network vulnerabilities, explaining breaches and surrounding conditions to client.
  • Consulted with company employees to determine data access needs demanded by job description and instruct on current proper methods of access and data handling.
Houlihan's Restaurants, Inc - Technical Services Specialist
City, STATE, 02/2017 - 11/2018
  • Maintained support center and restaurant computer systems. This includes network and server functions, backups, user administration, patching, network traffic monitoring and printers.
  • Resolved support center and field personnel computer and connectivity issues
  • Trained users on functionality and proper use of all systems.
  • Coordinated hardware repairs with outside vendors.
  • Maintained inventory of all corporate-owned software and hardware.
  • Created and maintain documentation of job and departmental functions.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Maintained and controlled server room, wireless network, and server infrastructure; managed audiovisual equipment, including projectors, laptops, and video conferencing equipment.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
Houlihan's Restaurants, Inc - RIS Support Analyst
City, STATE, 08/2014 - 02/2017
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
  • Provided weekday telephone coverage and participated in 24 hour, 7 day a week on call rotation for software and hardware technical support.
  • Traveled to new store openings for hardware and software installation, training and on premise support.
  • Assumed remote control over customers' computers when necessary to resolve problems.
  • Provided supervisors with updated equipment inventory documentation.
  • Maintained system capabilities by testing computer components.
  • Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
  • Recorded information on support tickets and maintained until problems were resolved.
  • Maintained calm, professional demeanor when faced with high demand, high volume workloads.

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Resume Overview

School Attended

    Job Titles Held:

    • Technical Support Specialist 2
    • Cyber Apprentice Intern
    • Security Analyst
    • Technical Services Specialist
    • RIS Support Analyst

    Degrees

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